Field Tech Analyst
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Field Tech Analyst
Roles & Responsibilities:
- Preparation of Rack elevation for new device installation.
- Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
- Sound knowledge of general Health & Safety of devices in Data Centre.
- Governance for the rack & stack, power & Cable connectivity for Server / network equipment.
- Overview of hardware and Data Centre activity.
- Review for Hardware Failures Trend Analysis, Hardware Uptime report.
- Complete device inventory management for DATA CENTRE.
- Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
- Vendor / OEM coordination for Network / Server equipment.
- Device movement, redeployment of the assets and disposal of EOL assets.
- Understanding of LTO media, tape library, media backup and restore.
- Tickets / SLA management.
- Overview of hardware and tech room activity
- Review for Hardware Failures Trend Analysis
- Power Load & Consumption Details
- Vendor coordination for Network and Fiber Cabling for Tech rooms
- Device movement, redeployment of the assets and disposal of EOL assets
- Understanding for LTO media, tape library, media backup and restore.
- Inventory management.
- Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Should have good technical troubleshooting skills to resolve issues.
- Understanding of the OSI or TCP/IP model and routing protocols.
- Understanding of
Requirements:
- Bachelor’s degree from an authorized university.
- Relevant server certification will be an added advantage.
- Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position.
- Good communication skills, both written and verbal
- Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
- Knowledge on ticketing tool preferrable ServiceNow.
- Willingness to work in rotational shifts 24*7 environment.
- Travel including overnight domestic may be required
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