Global Sales enablement & Commercial manager

Global Sales enablement & Commercial manager

Job Title

Global Sales enablement & Commercial manager

Job Description

Job Title: Global Sales Enablement & Commercial manager

Your role:

• Leads global CS & install base replacement business
• Leads the operational execution of the service/sales funnel, ensuring visibility, accuracy, and health across all funnel stages using standardized CRM dashboards.
• Conducts recurring funnel health checks by segment and stage to identify stagnation, aging risks, and weak opportunities, triggering targeted actions to improve flow and conversion.
• Leads CRM opportunity management by:
  • Ensuring full pipeline visibility and quality for services across multiple accounts or territories.
  • Enforcing rigorous stage and forecast category progression, coaching others to align stage, probability, and forecast.
  • Driving high CRM data hygiene and zero overdue discipline within the team, including timely updates of forecasts and activities.
  • Embedding quality guidelines and KPIs into daily CRM usage, ensuring win/loss insights are consistently captured and leveraged.
  • Challenging and validating that CRM reflects commercial reality, improving forecast accuracy for the wider team.
• Using CRM data to provide highly accurate and insightful forecasts to senior management, enabling sound business decisions.
• Analyzes funnel KPIs, including coverage ratios, conversion rates, velocity, and aging to identify gaps versus AOP targets and initiates corrective actions.
• Consolidates accurate monthly funnel-based service OIT forecasts (commit/upside) and proactively escalates at risk or stalled deals to leadership, ensuring informed decision making.
• Leverages win/loss insights to drive continuous improvement in funnel effectiveness and sales behavior.
• Runs disciplined service funnel cadence with opportunity owners to review priorities, funnel status, gaps and blockers, coach opportunity owners on next-best actions.
• Assigns actions, owners, and due dates to drive opportunity progression and tracks completion to ensure predictable execution.
• Collaborates with service, commercial, and operations teams to resolve blockers and strengthen end to end service delivery processes.
• Builds partnerships with key internal stakeholders to drive operational improvements, applying data driven insights to enhance customer value.
• Identifies operational risks in service opportunity execution and implements mitigating actions to maintain compliance and service quality standards.
• Coaches opportunity owners and junior team members in funnel discipline, CRM best practices, and data driven decision making to uplift overall team performance.

You're the right fit if:

• Master’s degree with 8-15 years of related experience in commercial role
• Preferably Customer Services / Healthcare experience
• Experience in a global matrix organization
• Experience in managing commercial targets, pricing and strategies
• Experience in customer insight/business analytics/market intelligence in healthcare industry
• Proven track record in Lean / Continuous Improvement. Green Belt/ Black belt certification is a preference

• Travel domestic and International, as & when required
• Demonstrated experience leading and/or coaching others (e.g., team leadership, people management, mentoring), typically approx. 2 years within the overall experience.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. 
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Experience Level

Senior Level