Receptionist Cum Telecaller

# RECEPTION & PRE-SALES EXECUTIVE

### Premium Row House Project – THE SOCIETE

**Company:** Bhandari Bhuse Associates

**Project:** THE SOCIETE

**Location:** Khese Park, Lohegaon, Pune

**Position:** Reception & Pre-Sales Executive

**Experience:** 1–3 Years preferred

**Salary:** ₹18,000 – ₹30,000 per month + Incentives

**Employment Type:** Full-Time | On-Site

## ABOUT THE PROJECT

**THE SOCIETE** is an exclusive development of **21 premium row houses** located in Khese Park, Lohegaon, Pune.

With a **ticket size of approximately ₹2 Crore+**, the project is targeted towards affluent homebuyers, business owners, senior professionals, HNIs, and customers seeking premium residential living close to Pune International Airport.

We are looking for a **well-presented, articulate, and highly professional Reception & Pre-Sales Executive** who can create an excellent first impression while effectively supporting the sales process.

## ROLE OVERVIEW

This is a **dual-responsibility role** combining front-office management with pre-sales and customer coordination.

The candidate will be responsible for welcoming and professionally handling customers at the site office, managing incoming calls and inquiries, qualifying leads, scheduling site visits, coordinating with the sales team, and maintaining customer follow-ups.

The ideal candidate should be **confident, presentable, courteous, organized, and comfortable communicating with premium clientele.**

## KEY RESPONSIBILITIES

### 1. Reception & Front Office

* Manage the reception and front desk of the project site office.

* Welcome every visitor professionally and create a strong first impression.

* Attend incoming calls and direct them to the appropriate team member.

* Maintain visitor and customer records.

* Coordinate appointments and scheduled site visits.

* Offer refreshments and assist customers during their visit.

* Ensure the reception and customer-facing areas remain professional and presentable.

* Coordinate with the sales team whenever a prospective customer arrives.

### 2. Pre-Sales & Lead Management

* Handle incoming leads through calls, WhatsApp, social media, property portals, and other channels.

* Make outbound calls to prospective customers.

* Understand customer requirements, budget, configuration preference, and purchase intent.

* Explain the project, location, configurations, amenities, pricing, and key USPs.

* Qualify prospects and pass genuine leads to the sales team.

* Schedule and confirm site visits.

* Conduct systematic follow-ups with prospective customers.

* Maintain accurate lead and follow-up records.

### 3. Customer Coordination

* Act as the initial point of contact for customers.

* Coordinate between customers and Sales Executives.

* Follow up with customers after site visits.

* Maintain professional communication through phone calls and WhatsApp.

* Respond promptly to customer inquiries.

* Ensure that customer requirements and concerns are communicated to the sales team.

### 4. Sales Team Support

* Assist Sales Executives with lead management and customer coordination.

* Maintain daily lead, call, and site-visit reports.

* Update CRM/Excel/Google Sheets regularly.

* Coordinate customer documents and basic project information.

* Track follow-ups and ensure no genuine lead is missed.

* Provide daily updates to management regarding inquiries, site visits, and follow-ups.

## IDEAL CANDIDATE PROFILE

We are looking for someone who is:

* **Highly presentable and professionally groomed**

* Excellent in verbal communication

* Polite, confident, and customer-friendly

* Comfortable speaking with affluent and professional customers

* Organized and detail-oriented

* Strong in follow-ups

* Comfortable handling multiple responsibilities

* Target-oriented and willing to learn sales

* Able to maintain confidentiality and professionalism

### LANGUAGE SKILLS

**English:** Excellent communication preferred

**Hindi:** Fluent

**Marathi:** Fluent

## PREFERRED QUALIFICATIONS

* Graduate in any discipline.

* Previous experience in reception, front office, hospitality, real estate, customer relationship management, telecalling, or pre-sales preferred.

* Candidates from **premium hospitality, luxury retail, banking, real estate, or corporate front-office backgrounds** will be considered favourably.

* Basic knowledge of **MS Excel, Google Sheets, CRM, WhatsApp Business, and email**.

## PERFORMANCE EXPECTATIONS

The selected candidate will be expected to:

* Maintain a professional and welcoming site-office environment.

* Respond quickly and professionally to all customer inquiries.

* Generate and qualify quality leads.

* Maximize site-visit opportunities.

* Maintain disciplined follow-ups.

* Ensure smooth coordination between customers and the sales team.

* Maintain accurate daily records and reports.

* Contribute towards overall sales conversions.

## COMPENSATION & GROWTH

**Salary: ₹18,000 – ₹30,000 per month + Performance Incentives**

Salary will be determined based on **communication skills, presentation, previous experience, and overall capability.**

Additional benefits include:

* Performance-based incentives

* Training in premium real estate sales

* Exposure to high-value **₹2 Crore+ property transactions**

* Opportunity to progress into **Pre-Sales Executive / Sales Executive / Senior Sales** roles

* Professional and performance-driven working environment

## WHO SHOULD APPLY?

This role is best suited for candidates who want to combine **front-office professionalism with a career in sales.**

We particularly encourage applications from candidates who are:

**Presentable • Articulate • Confident • Courteous • Ambitious • Customer-Focused • Sales-Oriented**

If you believe you can represent a premium real estate brand professionally while building strong customer relationships and contributing to sales, we would like to hear from you.

### JOB LOCATION

**THE SOCIETE Site Office**

Lane No. 22, Khese Park, Lohegaon, Pune

**Position:** Reception & Pre-Sales Executive

**Salary:** ₹18,000 – ₹30,000 with Incentives

**Experience:** 1–3 Years Preferred

**Industry:** Premium Real Estate

**Employment:** Full-Time | On-Site