Excel Info Soft Solutions

Tally Support Executive

Excel Info Soft Solutions
Anand Nagar, Pune
₹12,000 - ₹20,000 monthly

Fixed

₹12,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

60 applicants

60 applicants

Benefits include: Overtime Pay, PF, Mobile Allowance, Laptop, ESI (ESIC)

Benefits include: Overtime Pay, PF, Mobile Allowance, Laptop, ESI (ESIC)

Job Description

A Tally Support Executive is responsible for

1. Resolving customer queries regarding Tally software (like TallyPrime)

2.Managing software installations, and troubleshooting technical or accounting errors.

3.They guide clients through functionalities like GST and invoicing, while ensuring seamless software operations and excellent client satisfaction

Key Responsibilities

  • Technical Support: Troubleshoot Tally errors, connectivity issues, and assist with software installation, configuration, and updates.
  • Customer Assistance: Resolve client queries promptly via phone, email, or remote sessions. Escalate complex technical or functional bugs to senior developers.
  • Accounting & Compliance Support: Guide users in executing accounting entries and understanding taxation functionalities (e.g., GST, TDS, and payroll) within Tally.
  • Client Onboarding & Training: Conduct product demonstrations and train end-users on how to effectively utilize Tally features.
  • Documentation & Ticketing: Log all customer interactions, track resolutions, and update CRM platforms to maintain strict Service Level Agreements (SLAs).

Job role

Work location
Work locationExcel Info Soft Solutions Pvt. Ltd. Swapna shilp Banglow,Ground floor, Plot No.9, Survey No. 28/3, Varshanand HSG society, Sinhgad Rd, Behind Santosh Hall, Anand Nagar, Pune 51 Anand Nagar, Pune
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
Skills
SkillsMS Excel, Tally Erp 9, Tally Prime, Customer Query Resolution
English level
English levelBasic English
Regional language
Regional languageFluent in speaking Marathi, Hindi
Age limit
Age limit20 - 30 years
Gender
GenderFemale

About company

Name
NameExcel Info Soft Solutions
Address
AddressExcel Info Soft Solutions Pvt. Ltd. Swapna shilp Banglow,Ground floor, Plot No.9, Survey No. 28/3, Varshanand HSG society, Sinhgad Rd, Behind Santosh Hall, Anand Nagar, Pune 51 Anand Nagar, Pune
Job posted by Excel Info Soft Solutions

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You can expect a minimum salary of 12,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

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