Realtime Biometrics India

Desktop Support Executive

Realtime Biometrics India
Pallapatti, Salem
₹14,000 - ₹17,000 monthly

Fixed

₹14,000 - ₹17,000

Earning Potential

₹17,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Basic EnglishBasic English

Job highlights

2 applicants

2 applicants

Benefits include: Travel Allowance (TA), Mobile Allowance, Internet Allowance, Laptop

Benefits include: Travel Allowance (TA), Mobile Allowance, Internet Allowance, Laptop

Job Description

Job Summary


Realtime Biometrics India Pvt. Ltd. is looking for a Desktop Support Engineer to provide remote technical support for the company's biometric attendance systems, access control devices, cloud applications, and attendance management software. The candidate will be responsible for troubleshooting software and device-related issues, assisting customers remotely, and ensuring timely resolution of technical queries.


Key Responsibilities


  • Provide remote technical support to customers via phone, AnyDesk, TeamViewer, or other remote support tools.
  • Install, configure, and troubleshoot Realtime Biometrics attendance software and cloud applications.
  • Support biometric attendance devices, access control systems, and related software.
  • Diagnose and resolve software, device connectivity, synchronization, and data-related issues.
  • Assist customers with software installation, user creation, device registration, and attendance management.
  • Configure and troubleshoot biometric device communication over LAN, WAN, TCP/IP, and cloud connectivity.
  • Escalate complex technical issues to senior engineers when required.
  • Maintain service logs, customer support records, and issue resolution reports.
  • Guide customers on product usage, software features, and best practices.
  • Ensure all customer issues are resolved within the defined turnaround time (TAT).
  • Required SkillsBasic knowledge of Windows operating systems and computer troubleshooting.
  • Understanding of networking concepts such as IP Address, LAN, TCP/IP, DNS, and internet connectivity.
  • Good knowledge of remote support tools (AnyDesk, TeamViewer, etc.).
  • Strong analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Customer-focused approach with the ability to handle multiple support requests.


Job role

Work location
Work locationRoyal Garden, Meyyanur Main Road, Pallapatti, Salem, Tamil Nadu 636004, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelBasic English
Degree/ Specialisation
Degree/ SpecialisationAny B.Sc, Any B.Sc (Hons.), Any BCA (Atleast one)
Gender
GenderMale

About company

Name
NameRealtime Biometrics India
Address
AddressRoyal Garden, Meyyanur Main Road, Pallapatti, Salem, Tamil Nadu 636004, India
Job posted by Realtime Biometrics India

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You can expect a minimum salary of 14,000 INR and can go up to 17,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Salem to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Salem at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 5 Sept 2026. For more details, download apna app and find Full Time jobs in Salem . Through apna, you can find jobs in 64 cities across India. Join NOW!