Telecaller -Debt Collection Recovery

We are looking for an energetic and target-oriented Telecaller – Debt Recovery to handle customer calls, follow up on overdue accounts, and support timely payment collections. The candidate will be responsible for communicating professionally with customers and achieving assigned collection targets.

• Key ResponsibilitiesMake outbound calls to customers regarding overdue loans/accounts.
• Follow up regularly for pending and overdue payments.
• Explain outstanding amounts, due dates, and available payment options.
• Convince customers to make timely payments and negotiate payment commitments within company guidelines.
• Maintain proper records of customer conversations, commitments, and payment status.
• Follow up on promised payment dates and ensure commitments are fulfilled.
• Handle customer queries and complaints professionally.
• Coordinate with the field collection/recovery team wherever required.
• Achieve daily, weekly, and monthly collection targets.
• Maintain confidentiality of customer and company information.
• Follow company policies, compliance requirements, and ethical collection practices.
• Candidate RequirementsMinimum qualification: 10th Pass / Graduate
• Freshers can apply; experience in telecalling, collections, banking, finance, or debt recovery will be an advantage.
• Good communication and convincing skills.
• Basic knowledge of Hindi/Gujarati; English communication is an advantage.
• Comfortable making a high volume of outbound calls.
• Target-oriented and self-motivated.
• Basic computer knowledge and ability to maintain call records.
• Ability to handle customers calmly and professionally.
• Key SkillsTelecalling & Customer Handling
• Debt Collection / Recovery
• Negotiation & Convincing Skills
• Follow-up Management
• Target Achievement
• Communication Skills
• Basic Computer Knowledge
• Customer Relationship Management
• Performance ParametersDaily call productivity
• Collection amount achieved
• Promise-to-pay conversion
• Promise-to-pay follow-up
• Customer contactability
• Monthly recovery targets
• Quality and compliance of customer interactions

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• Salary & BenefitsSalary: As per experience and industry standards
• Incentives: Attractive performance-based incentives
• Training and development support
• Growth opportunities within the collection/recovery team

Preferred Candidates: Candidates with experience in BL / PL / HL collections, DRA / Non-DRA, banking collections, EMI recovery, or loan recovery will be preferred.