Mercy Appliances

Customer Relations Executive

Mercy Appliances
Sikraul, Varanasi
₹12,000 - ₹17,000 monthly*

Fixed

₹12,000 - ₹15,000

Average Incentives*

₹2,000

Earning Potential

₹17,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Basic EnglishBasic English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 90% candidates in last 1 days

41 applicants

41 applicants

Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC)

Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, ESI (ESIC)

Job Description

Handle customer enquiries through phone, WhatsApp, email, and other communication channels.

Maintain regular communication with customers and provide timely updates.

Coordinate with the sales, installation, service, and operations teams to resolve customer requirements.

Follow up on orders, deliveries, installations, and pending service requests.

Address customer complaints professionally and ensure timely resolution.

Collect customer feedback and identify opportunities to improve customer satisfaction.

Maintain accurate customer records and follow-up details.

Conduct post-sale follow-ups to ensure customers are satisfied with products and services.

Encourage satisfied customers to share genuine feedback and Google reviews.

Track customer issues and ensure proper closure.

Job role

Work location
Work locationS2/638B1, Sikraul, Hamrautia, Varanasi, Uttar Pradesh, India Sikraul, Varanasi
Department
DepartmentSales & BD
Role / Category
Role / CategorySales Support & Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsLead Generation, Telecalling - Customer Service, B2C sales, Lead conversion, Customer acquisition, Custom clearance, Enterprise sales, Communication
English level
English levelBasic English
Degree/ Specialisation
Degree/ SpecialisationPG Diploma in Marketing and Sales Management, Any Bachelor (Atleast one)
Age limit
Age limit18 - 35 years
Gender
GenderFemale

About company

Name
NameMercy Appliances
Address
AddressS2/638B1, Sikraul, Hamrautia, Varanasi, Uttar Pradesh, India Sikraul, Varanasi
Job posted by Mercy Appliances

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You can expect a minimum salary of 12,000 INR and can go up to 17,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Varanasi to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Varanasi at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 28 Aug 2026. For more details, download apna app and find Full Time jobs in Varanasi . Through apna, you can find jobs in 64 cities across India. Join NOW!