Customer Support Executive

Customer Support Executive – Tapza Technologies

Location: Warangal, Telangana

Work Mode: On-site

Employment Type: Full-Time

Experience: Freshers / 0–2 Years

Preferred Candidate: Female

About Tapza Technologies

Tapza Technologies is a growing technology company building AI-powered ERP and software solutions for the healthcare sector. Our products help pharmacies and healthcare businesses manage billing, inventory, medicines, reports, and day-to-day operations more efficiently.

Job Summary

We are looking for a friendly, patient, and customer-focused Customer Support Executive to join our team.

The candidate will be responsible for assisting pharmacy customers with their queries, guiding them on how to use the Tapza software, resolving basic issues, and coordinating with the technical team whenever required.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other support channels.
• Understand customer problems and provide quick and accurate solutions.
• Guide pharmacy owners and staff on using Tapza's software and features.
• Assist customers with billing, inventory, reports, user accounts, and other product-related queries.
• Provide step-by-step guidance to customers whenever required.
• Identify basic technical issues and troubleshoot them before escalating.
• Coordinate with the technical/product team for complex issues.
• Follow up with customers until their issues are completely resolved.
• Maintain proper records of customer complaints, queries, and resolutions.
• Collect customer feedback and share recurring issues with the management/product team.
• Assist with customer onboarding and basic product demonstrations when required.
• Maintain a polite, professional, and positive relationship with customers.
• Ensure customers receive timely responses and a good overall experience.

Required Skills

• Excellent communication and interpersonal skills.
• Good spoken Telugu and English.
• Hindi will be an added advantage.
• Basic computer knowledge.
• Comfortable using WhatsApp, email, MS Office/Google Workspace, and software applications.
• Good listening and problem-solving skills.
• Patient and polite while dealing with customers.
• Ability to learn new software quickly.
• Ability to handle multiple customer queries and follow-ups.
• Good coordination and teamwork skills.
• QualificationAny Bachelor's degree.
• Freshers can apply.
• Candidates with prior experience in customer support, telecalling, pharmacy software, healthcare, SaaS, or retail support will be preferred.

What We Are Looking For

We are looking for someone who is:

• Customer-friendly and approachable
• Confident while speaking with customers
• Patient when explaining software to non-technical users
• Responsible for following up on customer issues
• Quick to learn and adapt
• Comfortable working in an on-site startup environment

Working Hours

9:30 AM – 6:30 PM

Monday to Saturday

Why Join Tapza?

• Opportunity to work with an AI-powered healthcare technology product.
• Learn about SaaS, ERP, pharmacy technology, and customer success.
• Work directly with customers and product teams.
• Growth opportunities in a growing technology company.