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A C Guards

Saifabad

Key Responsibilities1. Quality & Safety LeadershipDefine, implement, and enforce bus quality and safety inspection standards across depots and parking locations.
Ensure zero tolerance for safety violations and non-compliance.
Act as the final authority to halt dispatch of buses that do not meet safety or quality standards.
2. Inspection Operations ManagementLead daily pre-dispatch and post-trip inspection activities.
Design and implement inspection workflows, SOPs, and standardized checklists.
Ensure optimal inspector staffing, shift planning, and operational coverage.
3. Team Management & TrainingRecruit, train, and manage quality inspection teams.
Conduct regular training and skill enhancement sessions on safety norms and inspection techniques.
Drive accountability through audits, performance evaluations, and corrective action plans.
4. Data, Reporting & Continuous ImprovementDrive digitization and automation of inspection, reporting, and compliance processes.
Analyze inspection data to identify trends, gaps, and improvement opportunities.
Implement continuous improvement initiatives to enhance fleet safety and quality.
5. Passenger Experience & Brand QualityEnsure buses consistently meet cleanliness, comfort, and safety benchmarks.
Reduce passenger complaints related to:

Vehicle condition
Cleanliness
Safety concerns
Ensure all onboard amenities align with customer commitments and brand standards.
6. Cross-Depot StandardizationImplement uniform quality and safety standards across multiple depots (where applicable).
Conduct surprise audits, quality benchmarking, and compliance reviews across locations.
Required Skills & CompetenciesStrong understanding of bus systems, fleet maintenance, and safety regulations.
Proven leadership and people-management capabilities.
Ability to enforce standards under high operational pressure.
Excellent coordination, communication, and stakeholder management skills.
Willingness to work late nights; availability on phone during off-hours as required.




Territory Manager

Subramanya Nagar

Bengaluru

Madiwala

Job Description 
● Deliver classroom, virtual, and on-the-job training sessions

for new hire onboarding
● Reinforce key messages, policies, and processes across
all calls, trainings, and groups
● Conduct refresher trainings
● Maintain training records and prepare reports as required
● Assess trainee performance and provide feedback and
coaching
● Track attendance, assessments, and training
effectiveness


Trainer

Porur

Karanai

The Bus Captain ensures passenger safety, comfort, and smooth onboarding/offboarding during journeys. They must stay onboard, handle queries, resolve issues promptly, and be available for night shifts. Strong communication and a customer-focused attitude are essential.


Bus Captain

Kempegowda

Interact with customers and provide them good hospitality service.
Traveling along with passengers.
Owning the responsibility of boarding the passengers to our buses.
Ensuring facilities on the bus are as promised to our customers.
Calling passengers if they don't arrive on time and guiding them to the boarding point.
Responsible for spot bookings. (Night Shift Job Only)


Chakkalakkal

Thoppumpady

Velachery

Christurajupuram

Nidamanuru

Pukkathurai

Trichy

Palancavery

Vkk Menon Road

Edayar Street

1. You are required to be present on the bus during its operations. Explanation: This means that your role involves traveling with the bus and being available on board throughout the journey. 2. You will be responsible for ensuring the safety and comfort of the passengers. Explanation: This entails attending to passengers' needs and maintaining a secure and pleasant environment during the journey. 3. You will oversee the Onboarding and Off Boarding of passengers. Explanation: Your duties include managing the process of passengers getting on and off the bus in an orderly and safe manner. 4. If any passenger encounters issues or difficulties, you are expected to address and resolve their queries promptly. Explanation: This responsibility involves troubleshooting and providing immediate assistance to passengers facing any problems during the trip. 5. This position requires working during night shifts. Explanation: You must be prepared to operate and support bus services during nighttime hours


Rashtrapati Bhavan

Iffco Chowk Gurgaon

Civil Line

Job Responsibilities:
1) Owning the responsibility of boarding the passengers to our buses .
2) Reaching allotted bus boarding points on time and assisting passengers reaching their respective seats .
3) Ensuring facilities on the bus are as promised to our customers hence maintaining a daily checklist . 
4) Calling passengers if they don't reach on time and guiding them to the boarding point. 
 5) Involving with all the stakeholders to highlight the issues and improve the passenger experience. 
6) Responsible for spot bookings and keeping daily accounts of the same .
7) Travelling with the bus and coming back the next day (8 to 14 hours travel time) .
8) Assisting passengers with respect to their needs and promised amenities during the journey 


Bus Caption

Ernakulam town\North

Desired Experience & Skills:-
Identify customer concerns and provide timely support for their queries.
Be proficient in our products and services and communicate effectively to the customer.
Responding to queries from customers and giving timely support when requested.
Coordinating with multiple teams to ensure the timely response to inquiries.
Collecting customer feedback and upselling our services wherever applicable.
Ensure all communications are logged timely and correctly.
Previous chat support experience preferred.
Flexible to work on rotational shifts.
Excellent communication and interpersonal skills.
Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.



Customer Support Executive

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Indorailbus Travel Private Limited Jobs - 12 Verified Vacancies

Territory Manager

Trainer

Bus Captain

Bus Captain

Bus Captain

Bus Captain

Bus Captain

Bus Captain

Bus Captain

Bus Captain

Bus Caption

Customer Support Executive