Software Application Support Engineer

Software Application Support Engineer

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

G&A Solutions Engineering (GSE) is IS&T's dedicated technology partner for Apple's general and administrative functions — including people, finance, facilities, legal, and security. The team builds and delivers integrated technology solutions that keep these functions running efficiently and securely at global scale. GSE also works closely with business teams to develop custom tools that improve productivity and bring greater automation and consistency to G&A operations across Apple.

Description

Apple Employee Systems team within the G&A Solutions Engineering (GSE) team is seeking a Software Application Support Engineer who has a proven track record in developing and managing high quality enterprise software solutions. Our group is responsible for building and managing a suite of core application services for a number of applications. We do all this with an exceptional group of software engineers, dev-ops engineers and technical project managers, working to make a difference for our customers. To run our environment efficiently, we drive for automation and build frameworks which help ease both the end user experience and the manageability by our team. The team's direction is to strive for automation to ensure reliability at the highest level.

You will work with some of the coolest people and technologies on the planet, including: GenAI, OS X, iOS, Oracle, MongoDB, Restful web services, and web platform technologies including Spring, Apache, and more. This is an exciting role, demanding a strong technology background.

Preferred Qualifications

Strong knowledge of SOAP and RESTful web services
Knowledge in frameworks like Spring
Knowledge of messaging services like Kafka
Strong experience with monitoring tools like Splunk, Nagios, AppDynamics, Dynatrace, or similar.
Track record in troubleshooting complex problems with a cross-functional team and multiple stakeholders to solve large scale production issues.
Python development experience would be a plus
Knowledge in workflow automation systems like Temporal (Autoflow) and Flink is a plus
Functional knowledge with HR and/or Payroll products such as Workday, Oracle HCM, Salesforce, PeopleSoft, SAP Success Factors, or ADP
Good Oral and written english communication skills

Minimum Qualifications

4+ years experience supporting mission critical production applications in an enterprise environment AND 3+ years of Software development experience building highly scalable RESTful web services, or some combination of both.
Java development, J2EE, and related experience is critical for this role.
Knowledge of databases like Oracle and MongoDB, and capable of understanding SQL and query tuning as well as database performance optimization.
Demonstrable track record of using a logical debugging methodology to solve complex production issues in a customer-facing role.
Strong and proven track record of incident management, configuration/change management