Assistant Manager-KDNI - Employee Experience

Assistant Manager-KDNI - Employee Experience

Support in executing strategies to create a high-impact, data-driven employee experience across the lifecycle, powered by query management and operational excellence. The role is accountable for experience operations, performance cycle operations support, query management & governance — ensuring fast resolution and high CSAT. 

• Employee Experience Strategy Execution:
  • Own execution of employee experience initiatives across onboarding to exit
  • Ensure seamless experience across all HR touchpoints
• Collaboration with global and local HRBPs and TM Teams:
  • Partner with HRBPs and Talent Management to align experience initiatives with business needs.
  • Support engagement programs, recognition frameworks, and career development activities.
• Performance Management Support:
  • Own operational readiness for goal setting, reviews and closures
  • Ensure timely support, communication and query resolution during cycles
• Query Management:
  • Own the QM portal’s performance and content governance
  • Manage day-to-day HR operations impacting employee experience, including query resolution, policy communication, and feedback mechanisms.
  • Drive FTR, response quality, CSAT and deflection targets
  • Use interaction data to continuously improve accuracy and experience
• Engagement & Retention Activities:
  • Own operations activities for pulse surveys, feedback loops and action planning
  • Govern exit and retention insights with HRBPs
  • Track recurring themes and escalate critical trends to HR leadership for targeted intervention
• Continuous Improvement:
  • Own HR experience SLAs, resolution TATs and service quality
  • Drive continuous improvement using experience analytics
  • Recommend and implement best practices to enhance engagement and retention.
    

• Minimum 7- 10 years of experience 
• Proven experience in employee engagement/experience vertical
• Advanced proficiency in HR systems, survey tools, MS Powerpoint, Excel.
• Exceptional written and verbal communication skills
• Strong organizational, time management, and multitasking abilities.
• High level of integrity, confidentiality, and discretion in handling sensitive information.
• Attention to detail and a commitment to accuracy in all tasks and reports.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in HRBP role is a good-to-have.
• Bachelor’s degree in any field. 

Experience Level

Mid Level