Order Support

Order Support

Key Responsibilities

1. Procurement & Strategic Sourcing

Manage end-to-end procurement activities for PDL -DC Pune including castings, machined components, fabricated parts, fasteners, plastic components, rubber parts, electrical items, bought-out components, and industrial assemblies.

Release and manage Purchase Orders (POs) as per business requirements and planning inputs.

Float RFQs, evaluate quotations, and conduct techno-commercial assessments.

Negotiate pricing, payment terms, lead times, delivery schedules, and commercial terms with suppliers.

Analyze and resolve supplier price increase requests through cost evaluation, negotiations, escalation to Factory & BU for approvals.

Identify, evaluate, and develop alternate suppliers to mitigate supply risks.

2. Supplier Performance & Quality Management

Monitor supplier performance against key metrics such as SDOT (97%), Quality, Lead Time, and Responsiveness.

Drive supplier performance improvement initiatives to achieve targets related to delivery, quality, responsiveness, and lead time reduction.

Coordinate with suppliers, Quality, and Engineering teams to resolve supplier quality issues and deviations.

Manage supplier rejections, claims, non-conformances, and warranty-related concerns.

Follow up on CAPA (Corrective and Preventive Actions) and ensure timely closure.

Ensure availability and compliance of supplier documentation including test certificates, inspection reports, and NABL reports where applicable.

Escalate critical delivery, quality, and capacity issues and drive timely resolution.

3. Inventory & Material Planning

Ensure timely availability of materials to support customer commitments.

Monitor inventory levels and maintain optimum stock availability.

Review safety stock levels, supplier lead times, and forecast requirements.

Coordinate with Order Handling and Sales teams to align supplier capacity with forecasted demand.

Drive actions to reduce excess, slow-moving, and non-moving inventory while maintaining service levels.

Support material planning and replenishment activities to avoid stock-outs and supply disruptions.

4. ERP, Master Data & Reporting

Maintain accuracy of Material Master, Vendor Master, lead times, sourcing parameters, pricing data, and purchasing information in ERP.

Generate procurement reports, MIS reports, and supplier performance dashboards.

Monitor procurement KPIs and support management reviews.

Ensure adherence to procurement policies, processes, quality requirements, and compliance standards.

5. Cross-Functional Coordination & Continuous Improvement

Collaborate with Order Handling, Sales, Quality, Engineering, Warehouse, Logistics, Service, and Finance teams to ensure smooth execution of supply chain activities.

Proactively manage delivery risks, shortages, and supplier-related escalations.

Participate in problem-solving and root cause analysis activities for recurring supply chain issues.

Drive lead time improvement, inventory optimization, and supplier improvement initiatives.

Support ERP, digitalization, automation, and continuous improvement projects within department.

Qualification & Experience

BE / Diploma in Mechanical, Production, Industrial Engineering.

3-7 years of experience in Procurement, Sourcing, Supply Chain, Materials Management, or Vendor Development within manufacturing or engineering industries.

Experience in handling engineering commodities such as castings, machined parts, fabricated components, fasteners, plastic parts, electrical items, bought-out assemblies, and industrial products.

Hands-on experience in supplier negotiations, supplier development, inventory management, and quality issue resolution.

Exposure to handling supplier quality concerns, NABL documentation requirements, supplier claims, and delivery escalations.

Experience working with ERP systems such as D365, SAP, Movex, Oracle, or similar platforms.

Knowledge & Skills

Strong sourcing, procurement, and supplier management capabilities.

Good understanding of engineering drawings, BOMs, manufacturing processes, and technical specifications.

Knowledge of inventory management, forecasting, and material planning concepts.

Strong negotiation, analytical, and problem-solving skills.

Proficiency in ERP systems and MS Excel.

Exposure to Power BI and data analytics tools will be an added advantage.

Good communication and stakeholder management skills.

Key Competencies

Result-oriented and proactive approach.

Strong ownership and accountability.

Excellent follow-up and execution skills.

Attention to detail and process discipline.

Ability to manage multiple priorities and work under pressure.

Team player with strong cross-functional collaboration skills.

Continuous improvement mindset.

Positive attitude and customer-focused approach.

Experience Level

Senior Level