Support Engineer 2

Support Engineer 2

Blue Yonder Title:

• Support Engineer 2.

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• The position involves a role responsible for supporting customers and the Blue Yonder Category Management product. This includes independently handling issues and providing solutions to technical/functional problems. The associate should have strong product knowledge in at least three of the following areas: SP, FP & AO, CKB, CC, and Reporting.

Scope:

• Core responsibilities include maintenance & support of the customer projects to manage environment & product related issues.

Our current technical environment:

• Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
• Tools: PowerShell scripting, SQL, Basics of C# scripting, GIT, Rest API, OAuth
• Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,
• Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
• Integration:  Mulesoft, Kafka, File based & API Integrations.

What you’ll do:

• Should have good knowledge in the any two Blue Yonder products mentioned above. Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
• Should have implementation experience on Blue Yonder products with at least one or two full cycle implementation experience.
• Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
• Candidate should possess knowledge of batch scheduling tools used in Azure.
• Candidate should have thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.].
• It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
• Should have experience in reviewing the integration design and suggest best practices.
• Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
• It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
• Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
• Understands how Blue Yonder solutions can be configured to better facilitate client business processes.
• Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
• Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
• It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
• Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
• Adheres to priority-based management based on impact + urgency.
• Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

What we are looking for:

Communication

• Associate has good English language Skills both verbal and written
• Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
• Must have excellent organization and technical documentation skills.
• Personality Fit
• Ability to work calmly under pressure and meet deadlines.
• Ability to make modifications to the systems with little or no interruption of service.
• Ability to organize projects and tasks according to priorities.
• A person in this position should be a good project leader and could communicate effectively project plans and status of projects.
• Must be self-motivated and enjoy a sense of pride in their accomplishments.

Work Experience

• 3-5 year of work experience
• To have experience on any 2 Blue Yonder products mentioned above.
• Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively.
• Proficient in Oracle SQL, PL/SQL, Shell scripting.
• Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills
• Good understanding on Control-m & other CLM/BL tools.

Miscellaneous

• Able to work flexible hours, including evenings, nights, weekends, as project and system availability requirements demand.
• Should be willing to travel to customer sites for short duration if the need arises.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Mid Level