Technical Onsite Support Executive

Technical Onsite Support Executive Chhatrapati Sambhajinagar Aurangabad

WovV Technologies | Chhatrapati Sambhajinagar Aurangabad (Work From Office)

About WovV Technologies

WovV Technologies (WovVTech) is a global AI-first SaaS and technology company headquartered in Dubai, building intelligent software platforms that help enterprises digitize operations, automate workflows, and make data-driven decisions. Since our inception in 2016, we have been empowering businesses across 50+ countries with cutting-edge AI-powered products and enterprise technology solutions.

Our mission is simple: Build technology that makes businesses more productive, efficient, and intelligent.

Today, WovVTech's solutions are deployed across 3,000+ locations worldwide, serving leading enterprises in Shopping Centres, Retail, Airports, Banking, Healthcare, Real Estate, Entertainment, Hospitality, Oil & Gas, and other industries. We work with global enterprises to solve complex operational challenges using Artificial Intelligence, Cloud Computing, Analytics, Automation, and Open APIs.

What We Build

Our portfolio of enterprise SaaS products includes:

·        WovVRA – AI-powered Revenue Assurance & Daily Sales Automation

·        WovVMaps – Indoor Mapping, Navigation & Location Intelligence

·        OKEN – White-labelled Customer Experience, Loyalty & Engagement Platform

·        WovVLease – Lease & Commercial Management Platform

·        WovVBI – Business Intelligence & Executive Dashboards

·        WovVXM – Experience Management (CX, NPS & Feedback)

·        WovVIA – Inspection & Audit Platform

·        WovV360 – Tenant & Enterprise Communication Platform

·        WovVVideo – AI-powered Video Analytics using CCTV

·        Multiple AI agents and enterprise automation solutions built on our AI-first technology platform.

Why Join WovVTech?

At WovVTech, you'll work on products that solve real-world business problems at global scale. We combine the agility of a fast-growing technology company with the opportunity to work on enterprise-grade platforms used by some of the world's leading organizations.

You'll have the opportunity to:

·        Build AI-first enterprise products used globally

·        Work with modern technologies including AI, Machine Learning, Cloud, Mobile, Analytics and Automation

·        Collaborate with talented engineers, designers, product managers and business leaders

·        Take ownership from idea to deployment

·        Learn continuously through challenging projects across multiple industries

·        Contribute to products that directly impact millions of consumers and thousands of businesses worldwide

Our Culture

We believe in ownership, innovation, customer obsession, continuous learning, and delivering excellence. Our teams are encouraged to think like entrepreneurs, challenge conventional approaches, and build products that create measurable business value.

We foster an environment where talented individuals can grow quickly, take responsibility, experiment with new ideas, and make a meaningful impact from day one.

Global Presence

·        Headquarters: Dubai, UAE

·        Global team across multiple countries

·        Customers in 50+ countries

·        Hybrid, remote, and on-site opportunities depending on the role.

About the Role

We're hiring a Technical Onsite Support Executive for our Prozone Mall_Chhatrapati Sambhajinagar Aurangabad location. This role works closely with Service Delivery Managers to support tool / software implementation and operations at client locations such as malls, food courts, and airports. The candidate will handle software installation, data monitoring, integrations, audits, and first-level escalations.

Timings: Monday to Saturday (Day Shift)

Experience: 0–1 Year

What You'll Own

Software Installation & Integration

1. Install software / utility by connecting with brand teams at client locations.

2. Coordinate with brands and set up slots for utility installation / upgrade.

3. Ensure system requirements are in place for smooth installation.

4. Coordinate and follow up with retailers for new brand integrations (ADSR LIVE).

Data Monitoring & Reporting

1. Ensure availability of accurate sales data for all brands at the location.

2. Coordinate daily with the SDM for timely resolutions and updation of automated daily sales data.

3. Collect and upload sales data on the portal for select brands.

4. Analyse missing data with appropriate reasons on a daily basis.

5. Monitor brand status and correctness of overall data.

Audits & Quality

1. Conduct periodic audits and report findings.

2. Assist in root cause analysis of audit findings.

3. Seek clarification from tenants / concessionaires for data discrepancies not reflecting in bill-wise reports.

Coordination & Communication

1. Conduct daily PRE LIVE huddle calls with the mall team for new live brands.

2. Contribute to the weekly project huddle call with the SDM.

3. Update and maintain the knowledge base of all tickets and issues.

4. Train team members on processes, applications, and tools.

5. Handle first-level escalations.

What We're Looking For

Must Have:

1. Knowledge of software installation through remote connection tools — mandatory.

2. Understanding of POS systems — mandatory.

3. MIS reporting experience.

4. Understanding of store infrastructure (basic or advanced).

5. Previous customer service, support, or basic technical experience.

6. Excellent verbal and written communication and interpersonal skills.

7. Experience in providing helpdesk support for Software / Hardware / Networking domains.

8. Courteous and professional phone manners, demeanour, and attitude.

Good to Have:

1. Knowledge of project-related information: IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and Switches.

2. Querying / SQL language.

3. Experience in a similar role or Retail operations.

4. Knowledge of databases and network environments.

Details Required:

Hit reply with the details as required in the email (careers@wovvtech.com) and send in your CVs

1. Total Experience

2. Relevant Experience - Relevant is the experience in months for the position & skill which you are applying for.

3. Current CTC

4. Expected CTC

5. Earliest date of joining

6. Notice Period

7. Current Location

8. SSC, HSC and Graduation Grades