Infra Tech Support Practitioner
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Infra Tech Support Practitioner
Project Role : Infra Tech Support PractitionerProject Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Role : SW/Application Tech Support Practitioner
Role Description : Administration of client and user data on SharePoint platform. Must have Skills : Microsoft Office 365 SharePoint Online
Good to Have Skills : Collaboration Tools Administration
Job Requirements : Key Responsibilities : Experience with Microsoft O365 SharePoint Technical Administration and migration from On-Prem SharePoint to O365 SharePoint Experience with managing user tickets related to data, O365 licenses assigning and management, or OneDrive data with Experience using a broad range of vendor tools for system deployment, testing, migration, monitoring, and debugging Previous experience of SharePoint on-premise to SharePoint online migrations Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance
Professional Attributes : - ITIL - Excellent communication skills
Educational Qualification: BE, Btech
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