Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft System Center Virtual Machine Manager (SCVMM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft System Center Virtual Machine Manager (SCVMM).
- Experience in managing virtualized environments and understanding of system infrastructure components.
- Ability to troubleshoot complex system issues and implement effective solutions.
- Familiarity with change management processes and documentation best practices.
- Strong communication skills to collaborate with vendors and internal teams effectively.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft System Center Virtual Machine Manager (SCVMM).
- This position is based at our BDC7B - SEZ location.
- A 15 years full time education is required.