Store Manager

• Key Responsibilities

1. Customer Handling & ServiceHandle customers professionally and provide a premium customer experience.

• Understand customer requirements and recommend suitable detailing services.
• Explain service packages, pricing, timelines, and after-care instructions.
• Handle customer queries, complaints, feedback, and service-related concerns.
• Ensure proper customer communication from vehicle intake to final delivery.
• Maintain strong customer relationships and encourage repeat business.

2. Team ManagementManage the daily activities of detailers, attendants, and support staff.

• Allocate jobs to team members according to workload, skill, and service requirements.
• Monitor attendance, punctuality, discipline, productivity, and performance.
• Ensure all employees follow company SOPs, safety standards, and workplace rules.
• Maintain proper coordination between the detailing and customer-handling teams.
• Address performance issues and report serious disciplinary matters to management.

3. Vehicle Inspection & Quality ControlConduct a final inspection of every vehicle before delivery.

• Ensure all services mentioned on the job card have been completed correctly.
• Inspect paintwork, glass, interiors, tyres, trims, wheels, and other serviced areas.
• Identify defects, missed areas, damage, or quality issues before customer delivery.
• Ensure all rework is completed before the vehicle is handed over.
• Ensure every vehicle is properly cleaned, presented, and delivery-ready.
• Follow the company's Premium Handover and Delivery SOP.

4. Training & Staff DevelopmentTrain new employees on detailing processes, company SOPs, customer handling, and discipline.

• Conduct regular practical training and demonstrations.
• Train employees in the correct use of machines, chemicals, tools, and equipment.
• Monitor employee work quality and provide corrective guidance.
• Identify skill gaps and coordinate additional training where required.

5. Daily Store OperationsSupervise the complete day-to-day functioning of the store.

• Ensure the store, workshop, customer area, washroom, and delivery area remain clean and organized.
• Ensure the manager/attendant is available during working hours.
• Ensure customer service standards are followed, including immediate assistance and refreshments where applicable.
• Ensure company branding, stickers, fragrance, and vehicle presentation standards are maintained before delivery.
• Ensure proper use, maintenance, and availability of machines and equipment.
• Coordinate with management regarding operational requirements and issues.

6. Job Card & Vehicle TrackingEnsure every vehicle has a properly created and updated job card.

• Track every vehicle from vehicle intake → service → inspection → delivery.
• Monitor service progress and ensure vehicles are delivered within the committed timeline.
• Ensure any additional work is carried out only after proper customer approval.
• Ensure all job cards and service details are accurately updated in the company software.

7. Stock & Inventory ManagementMaintain accurate records of all detailing chemicals, consumables, tools, accessories, and other store materials.

• Monitor daily usage of shampoos, compounds, coatings, cleaners, microfiber towels, tapes, polishes, and other consumables.
• Check physical stock regularly and reconcile it with inventory records.
• Maintain minimum stock levels and raise purchase requirements before materials run out.
• Control unnecessary wastage, misuse, and overconsumption of products.
• Record all stock received, issued, consumed, damaged, or expired.
• Conduct regular weekly/monthly stock audits.
• Submit inventory and stock requirement reports to management.
• Ensure proper storage, labeling, and safe handling of chemicals and materials.

8. Sales & Billing CoordinationMonitor daily sales and service bookings.

• Ensure correct billing as per approved services and pricing.
• Coordinate with the billing/accounts team regarding payments and outstanding amounts.
• Monitor additional services and upselling opportunities.
• Ensure no vehicle is delivered without proper billing/payment clearance as per company policy.

9. Day-End ReportingPrepare and submit the Daily Closing Report to management .

• Report:
• Total vehicles received
• Vehicles completed
• Vehicles delivered
• Pending vehicles
• Daily sales and billing
• Payments received
• Customer complaints/feedback
• Rework or quality issues
• Staff attendance and performance
• Stock consumption
• Stock shortages/requirements
• Damages or unusual incidents
• Ensure both WhatsApp reporting and company-software reporting are completed before EOD.
• Highlight any operational issue requiring management attention.

10. Safety, Discipline & ComplianceEnsure all employees follow workplace safety procedures.

• Ensure chemicals and equipment are handled and stored safely.
• Prevent unauthorized use or wastage of company materials.
• Maintain discipline and professional behavior within the store.
• Report accidents, vehicle damage, customer disputes, or major operational incidents immediately to management.

Key Performance Indicators (KPIs)The Store Manager will be evaluated on:

• Customer Satisfaction
• Vehicle Quality & Final Inspection
• Team Productivity
• Timely Vehicle Delivery
• Sales & Revenue Performance
• Stock & Inventory Control
• Material Wastage Control
• Job Card & Software Accuracy
• Staff Discipline & Attendance
• Store Cleanliness & Presentation
• Training & Team Development
• Daily Reporting & Operational Compliance