Head of HR Administration

We are looking for an Admin to manage day-to-day administrative activities and ensure smooth functioning of the BPO office. The role involves facility management, vendor coordination, employee support, documentation, office supplies, attendance coordination, and general administration.

• Key Responsibilities
• Manage daily office administration and facility-related activities.
• Coordinate with housekeeping, security, maintenance, transport, and other vendors.
• Maintain office infrastructure, equipment, furniture, and common areas.
• Manage stationery, office supplies, pantry supplies, and inventory.
• Maintain records related to assets, vendors, bills, contracts, and administrative expenses.
• Coordinate with vendors for quotations, purchase orders, invoices, and payments.
• Support employee requirements related to ID cards, access cards, seating, transportation, and facilities.
• Coordinate with HR and Operations teams for employee onboarding and exit formalities.
• Monitor attendance, shift-related administrative requirements, and employee movement where required.
• Handle office maintenance issues and ensure timely resolution.
• Coordinate meeting rooms, events, employee engagement activities, and internal meetings.
• Ensure compliance with company administrative policies, safety standards, and basic statutory requirements.
• Maintain emergency contacts, fire-safety arrangements, first-aid supplies, and other workplace safety requirements.
• Prepare daily/weekly/monthly administrative reports.
• Assist management with MIS, expense tracking, and other administrative tasks.
• Handle ad-hoc administrative responsibilities as assigned.
• Required SkillsGood communication and interpersonal skills.
• Strong coordination and vendor-management skills.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Ability to maintain records and prepare basic MIS reports.
• Good organizational and multitasking abilities.
• Problem-solving and time-management skills.
• Ability to work in a 24×7 BPO environment and support rotational shifts, if required.
• Professional attitude and ability to coordinate with employees at different levels.
• QualificationGraduate in any discipline.
• 1–4 years of experience in BPO, corporate administration, facilities, or office administration preferred.
• Key Performance Indicators (KPIs)Timely resolution of facility/admin issues.
• Vendor performance and service quality.
• Accuracy of inventory and administrative records.
• Timely completion of procurement and invoice processes.
• Employee satisfaction with administrative services.
• Compliance with safety and administrative policies.
• Effective control of administrative expenses.

Ideal candidate: Someone who is proactive, organized, comfortable coordinating with multiple vendors and internal teams, and capable of handling the fast-paced requirements of a BPO operation.