Operations Executive

Job Description – Operations Executive (Reservations & Fleet Coordination)Company: Ease Ride Travel Solutions Pvt. Ltd.

Department: Operations / Reservations

Position: Operations Executive – Reservations & Fleet Coordination

Location: [Palam Vihar Gurgaon]

Employment Type: Full-Time

Experience: 1–3 Years in Travel, Car Rental, Fleet, Transportation, or Corporate Mobility Operations

About Ease RideEase Ride Travel Solutions Pvt. Ltd. is a corporate mobility and chauffeur-driven car rental company providing reliable transportation solutions to corporate clients across India. We manage corporate bookings, airport transfers, local and outstation travel, employee transportation, long-term rentals, and customized mobility requirements.

We are looking for a proactive and detail-oriented Operations Executive to join our Operations & Reservations team and manage day-to-day bookings, vehicle deployment, tracking, driver coordination, and client requirements.

• Key ResponsibilitiesHandle day-to-day reservations and booking requests received through email, phone, WhatsApp, and internal platforms.
• Create, update, and close bookings accurately in the company’s reservation/booking system.
• Coordinate with drivers, vendors, and the operations team for timely vehicle deployment and reporting.
• Track vehicles and trips through GPS/live tracking systems and ensure smooth execution of all assigned duties.
• Monitor trip status, vehicle reporting, pickup/drop timings, delays, cancellations, and operational changes.
• Coordinate with chauffeurs regarding duty slips, reporting instructions, passenger details, pickup locations, and special requirements.
• Ensure all bookings are properly assigned and followed up until trip completion.
• Coordinate airport transfers, local rentals, outstation trips, corporate movements, and other transportation requirements.
• Maintain accurate records of bookings, vehicle details, driver details, trip status, and operational updates.
• Communicate professionally with corporate clients and provide timely updates regarding vehicle status and trip execution.
• Handle last-minute changes, vehicle replacements, delays, breakdowns, and other operational challenges efficiently.
• Coordinate with vendors for vehicle availability and ensure the required vehicle category is arranged on time.
• Prepare and maintain operational reports, MIS, booking summaries, and pending-duty trackers.
• Ensure compliance with company SOPs related to vehicle documents, chauffeur details, GPS, duty slips, and service quality.
• Escalate critical operational issues to the concerned senior/team member promptly.
• Ensure a high level of customer service and smooth execution of every booking.

Candidate ProfileThe ideal candidate should be:

• Graduate or equivalent qualification.
• 1–3 years of experience in car rental, travel, fleet management, transportation, hotel/travel operations, or corporate mobility.
• Comfortable working with booking/reservation software, Excel, email, WhatsApp, and GPS/tracking platforms.
• Good communication skills in English and Hindi.
• Strong coordination and follow-up skills.
• Good attention to detail with the ability to manage multiple bookings simultaneously.
• Calm and solution-oriented while handling urgent or last-minute operational situations.
• Willing to work in a shift-based / rotational operations environment, including weekends or holidays when required.
• Able to work under pressure and meet time-sensitive operational requirements.

Key SkillsReservations & Booking Management | Fleet Coordination | Driver Coordination | GPS Tracking | Customer Communication | MS Excel | Email Communication | MIS Reporting | Problem Solving | Follow-up & Coordination

• What We OfferOpportunity to work with a growing corporate mobility and transportation company.
• Exposure to corporate clients and large-scale transportation operations.
• Professional growth and learning opportunities.
• Performance-based career progression.
• Dynamic and fast-paced work environment.

If you are organized, energetic, customer-focused, and enjoy managing real-time operations, we would love to hear from you.

Apply now and become a part of the Ease Ride Operations Team.