Sales Manager

Roles & Responsibilities

• Lead Management: Handle all incoming leads generated through Meta Ads, CTW campaigns, WhatsApp, calls, website enquiries, and other marketing channels.
• Fast Lead Response: Contact new leads promptly, understand their requirements, and maximise lead-to-booking conversion.
• Birthday Party Sales: Speak with parents/customers, understand their requirements, recommend suitable birthday packages, explain inclusions, pricing, food options, add-ons, and venue facilities.
• Event Sales: Handle enquiries for corporate events, school events, group bookings, playdates, celebrations, and other private gatherings.
• Database Calling: Proactively call and follow up with the extensive existing customer/prospect database for birthday parties and events.
• Follow-ups: Maintain systematic follow-ups with interested customers until they book, postpone, or clearly decline.
• Lead Qualification: Identify date, number of kids/guests, age group, budget, preferred location, event type, and other key requirements.
• Upselling & Cross-selling: Promote premium packages, food upgrades, additional activities, arcade credits, decor, photography, entertainment, and other relevant add-ons.
• Booking Conversion: Take ownership of the customer journey from the first enquiry through advance payment and booking confirmation.
• Relationship Management: Build a strong rapport with parents and event organisers and ensure a smooth pre-event sales experience.
• CRM/Data Management: Maintain accurate lead status, follow-up dates, remarks, booking probability, and conversion details in the CRM/lead management system.
• Daily Reporting: Share daily reports on new leads, calls made, follow-ups, hot leads, conversions, lost leads, and pending actions.
• Lead Reactivation: Reconnect with old/inactive leads and previous customers for upcoming birthdays, holidays, school events, and celebrations.
• Target Achievement: Work towards monthly targets for lead conversion, birthday bookings, event bookings, and revenue.
• Coordination: Coordinate with the operations/event team to ensure that confirmed requirements are properly communicated and handed over.
• Customer Feedback: Capture common objections, customer feedback, pricing concerns, and reasons for lost bookings and share insights with the management/marketing team.
• Campaign Feedback: Provide feedback on Meta/marketing leads, including lead quality, customer objections, preferred packages, and conversion trends.
• Ideal Candidate1–3 years of experience in sales, telecalling, hospitality, events, kids' entertainment, restaurants, hotels, or similar customer-facing businesses.
• Excellent Hindi + English communication skills.
• Confident and persuasive on phone calls.
• Comfortable making high-volume outbound calls and follow-ups.
• Strong sales orientation and ability to close.
• Good with Excel/Google Sheets and CRM/lead-management software.
• Comfortable working with large databases and maintaining disciplined follow-up.
• Energetic, target-oriented, and persistent without being pushy.
• Experience in birthday/event sales will be a strong advantage.

One important point for the adI would specifically mention:“This is NOT a passive telecalling job. The role requires aggressive follow-up, lead conversion and revenue generation.”