Recruiter & Trainer

Position: Recruiter & International Process Trainer

Employment Type: Full-Time

Location: On-Site

Experience: 1–3 years preferred

Job Summary

We are looking for a Recruiter & International Process Trainer who can independently handle the complete hiring and training cycle for our international process.

• Key ResponsibilitiesSource and identify suitable candidates through job portals, social media, referrals, and other channels.
• Screen candidates based on communication skills, attitude, and process requirements.
• Conduct initial interviews and coordinate the hiring process.
• Maintain a pipeline of suitable candidates for current and future requirements.
• Conduct onboarding and induction for selected candidates.
• Train new employees on the international process, calling standards, communication, scripts, objection handling, and process guidelines.
• Conduct mock calls and role plays to prepare candidates for live calling.
• Monitor trainee performance during the training period and provide feedback.
• Ensure employees are fully prepared before moving to the live process.
• Maintain recruitment and training records and provide regular updates to management.
• RequirementsGood communication and interpersonal skills.
• Previous experience in recruitment, BPO, international calling, or training preferred.
• Comfortable conducting interviews and training sessions.
• Good understanding of basic recruitment and screening techniques.
• Ability to communicate confidently in English.
• Strong organisational and follow-up skills.
• Ability to handle multiple hiring and training requirements simultaneously.
• Key Performance IndicatorsNumber and quality of candidates hired.
• Hiring turnaround time.
• Candidate joining and retention rate.
• Training completion rate.
• Trainee performance after going live.

Ideal Candidate: Someone who can find the right people, hire them, train them, and make them process-ready with minimum supervision.