Packaged/SaaS App Engineering Lead

Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
In the role of Packaged or Software as a Service Application Engineering Lead, a typical day involves taking ownership of the design and continuous improvement of packaged or cloud-based solutions. This includes managing the configuration, overseeing system integrations, and coordinating release activities. The role requires setting and maintaining platform standards to ensure the solution remains stable and performs efficiently while aligning with both business objectives and vendor requirements. Collaboration with various stakeholders to drive the evolution of the platform is a key aspect of daily responsibilities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of best practices to enhance platform reliability and scalability.
- Facilitate communication between technical teams and business units to ensure alignment of goals and expectations.
- Mentor and support junior team members to foster professional growth and skill development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of platform configuration, customization, and integration techniques within ServiceNow environments.
- Experience in managing release cycles and deployment processes for packaged or SaaS applications.
- Ability to establish and enforce platform standards that balance technical performance with business and vendor constraints.
- Skilled in troubleshooting complex issues and providing effective solutions to maintain system stability and performance.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.