Human Resource Administrator

We are looking for a proactive and organized HR & People Operations Manager to manage recruitment, employee development, and day-to-day HR operations across our e-commerce and other business teams.

• Key ResponsibilitiesHire suitable candidates for e-commerce, marketplace operations, customer support, warehouse, logistics, administrative, and other business roles.
• Manage the complete recruitment process, including job postings, screening, interviews, selection, offer letters, and onboarding.
• Train new and existing employees on their responsibilities, company processes, tools, and performance expectations.
• Create, implement, and regularly update Standard Operating Procedures (SOPs) for different roles and departments.
• Maintain employee records and track attendance, leave, working hours, assigned tasks, productivity, and performance.
• Establish clear roles, responsibilities, targets, and KPIs for employees.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure work is completed accurately, efficiently, and on time.
• Coordinate with department managers to understand hiring requirements and resolve employee-related issues.
• Improve employee accountability, discipline, engagement, and retention.
• Manage probation, confirmation, appraisals, warnings, and employee exit processes.
• Prepare regular reports covering hiring, attendance, performance, training, and staffing status.
• Ensure employees follow company policies, SOPs, and workplace standards.
• Candidate RequirementsPrevious experience in HR, recruitment, people operations, or team management.
• Strong communication, interviewing, training, and people-management skills.
• Ability to prepare clear SOPs, training materials, job descriptions, and performance trackers.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Strong organizational and problem-solving abilities.
• Ability to handle confidential employee information responsibly.
• Comfortable working in a fast-paced and growing business.

Preferred E-commerce ExperienceCandidates who have previously worked with an e-commerce company, online-first brand, D2C brand, or marketplace seller will be strongly preferred.

The candidate should ideally understand the hiring and management requirements of teams working in areas such as:

• Amazon, Flipkart, Meesho, or other marketplace operations
• Product listing and catalogue management
• Order processing and fulfilment
• Inventory and warehouse operations
• Customer support and returns
• Digital marketing and advertising
• Accounts and payment reconciliation
• Logistics and dispatch coordination

Experience recruiting and managing these types of employees will be a significant advantage because it will help the candidate understand our roles, operational challenges, productivity expectations, and training requirements from the beginning.

Ideal CandidateThe ideal candidate is practical, dependable, process-oriented, and confident in managing people. They should have prior experience working with an e-commerce business or online brand and understand the speed, accountability, and coordination required in an online business.

They should be capable of independently hiring a reliable team, training employees, documenting processes, tracking performance, and ensuring smooth workforce operations.