Recovery Executive

* Contact customers through calls to recover outstanding dues and overdue payments.

* Follow up with customers regarding pending loans, credit cards, or other financial obligations.

* Explain payment details, due dates, and available repayment options.

* Negotiate payment arrangements while following company policies and guidelines.

* Maintain accurate records of customer interactions, commitments, and collections.

* Achieve daily, weekly, and monthly collection targets.

* Handle customer queries and resolve payment-related issues professionally.

* Coordinate with the team and update collection status regularly.

* Ensure professional communication and maintain customer confidentiality.

* Follow all company compliance and collection procedures.

Required Skills:

* Good communication and convincing skills.

* Basic knowledge of banking/financial products.

* Target-oriented and self-motivated.

* Ability to handle difficult customers professionally.

* Basic computer and MS Office knowledge.

* Prior experience in collection, recovery, telecalling, or BPO is preferred.