Tech Support Executive

Technical & Customer Support Executive 

Location: MR Softwares, Ujjain

Experience: 0–2 Years

Work Schedule: Monday – Saturday, 10:00 AM – 7:30 PM | Sunday Off

About the Role: Join MR Softwares and build your career in IT Product & Customer Support!

We are looking for young, energetic, and customer-focused individuals to join our Technical & Customer Support team. The role involves helping customers get the maximum value from our IT software products, resolving their technical queries, and ensuring a smooth and positive customer experience.

This is a great opportunity for candidates who enjoy technology, problem-solving, and interacting with customers.

Key Responsibilities:

• Provide technical and customer support to users through calls, chats, emails, and other support channels.
• Understand customer issues and provide appropriate solutions in a timely manner.
• Assist customers with software installation, configuration, product usage, and basic troubleshooting.
• Guide customers on different features and functionalities of our software products.
• Identify, troubleshoot, and resolve technical issues related to the product.
• Escalate complex technical issues to the appropriate internal team when required.
• Follow up with customers to ensure their issues have been properly resolved.
• Maintain accurate records of customer queries, complaints, and resolutions in the support/CRM system.
• Help customers understand how to use the software effectively and get maximum benefit from its features.
• Coordinate with the development, implementation, and sales teams to resolve customer issues.
• Collect customer feedback and share valuable suggestions with the product and technical teams.
• Maintain a professional, positive, and customer-friendly approach at all times.

Requirements:

• Graduate in any stream; candidates with a technical background will be preferred.
• 0–2 years of experience in Technical Support, Customer Support, IT Support, or a similar role.
• Freshers with good communication and technical aptitude are also welcome.
• Good verbal and written communication skills.
• Basic understanding of computers, software, and internet applications.
• Strong problem-solving and analytical skills.
• Patient, polite, and customer-focused attitude.
• Ability to understand technical issues and explain solutions in simple language.
• Good knowledge of MS Office and basic troubleshooting.
• Willingness to learn new software products and technologies.
• Ability to work effectively as part of a team.

Preferred Skills:

• Experience with any B2B/B2C software or SaaS product.
• Basic knowledge of databases, networking, or software troubleshooting.
• Familiarity with CRM or ticketing systems.
• Good Hindi and English communication skills.
• Ability to handle multiple customer queries and prioritize tasks effectively.

What We Offer:

• Hands-on training on our software products.
• Supportive work environment and experienced team mentorship.
• Opportunity to develop strong technical and customer-handling skills.
• Career growth opportunities in the IT industry.
• Competitive salary and performance-based incentives.
• Opportunity to work with innovative software products.
• Friendly and growth-oriented workplace.

Who We're Looking For:

We are looking for someone energetic, responsible, patient, and eager to learn. If you enjoy helping people, solving problems, and working with technology, this could be the right opportunity for you.

Join MR Softwares and become a part of our growing IT support team!