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College Square

Rahora

Roles and responsibilities:
  
·        Takes complete ownership of the aligned team’s performance
·        Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices
·        Understands client’s processes and suggest modes of value addition
·        Monitor adherence of Service Level Agreement (SLAs) for the designated team
·        Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team
·        Works with WFM/Recruitment/Clients to agree on Manpower planning
·        Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions
·        To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations
·        Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team  Expected to represent WBR/MBR with clients/operations
·        Keeps Operational costs to a minimum and ensures revenue targets are met
·        Responsible for ensuring occupancy & utilization is at optimum level
·        Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner
·        Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success
·        Administers separation cases to HR in case advisors are not meeting performance metric
·        consistently and arranging backfills on a timely basis  Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints
·        Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted
 
Key Skills :
·        Email queue Knowledge
·        Good analytical skills
·        Time Management
·        Ability to multitask
·        Ability to work well in and promote a team environment
·        Knowledge of NPS
·        People management skills
·        Flexible to adapt new workflows
·        Excellent communication and comprehension skills are required
 
Preferred Skills:
·        Strong communication skills in English
. 		Team Management 
 
Critical Competencies:
·        Customer Service
·        Good analytical skills
·        Must be very good with data representation
·        Must be very good with MS Excel
·        Time Management
·        Ability to multi-task


Teleperformance

Manager

Darshali

Saiyed Vasna

·       Day to Day Service Operations.
·       Generate service revenue for the Company - Annual Maintenance Contracts of UPS . Set-up new Annual Maintenance Contracts; terminate expired Annual Maintenance Contracts and
general maintenance of active contracts.
·       Maintain excellent relations with the customers and maintain close communications and co-ordination with principal team representatives and internal team.
·       Independently troubleshoot and solve technical problems and service issues for UPS at customer site or assistance to Service engineers/technicians present at customer site.
·       Supervise a team of service engineers/technicians of UPS and support their day-to-day operations.
·       Train and coach, the service technicians/engineers about complete range of UPS products for better customer service and operations.
·       The job might require Field Work, Travel and Customer contact.
·       Close coordination with Principles for alignment of engineers.
 


Gayatri Dimension

Service Manager

Chandni Chowk

Recruitment skills, Gentle presentation, Financial knowledge and team management skills required.


Kotak Life Insurance

Team Leader - Operations

I.I.T.Main Gate

Ijmima

MEGA HIRING — CUSTOMER SERVICE JOBS (MUMBAI) 
Chat  Email  Blended  Voice 
 UK / US / Australian Shifts
 Salary 15,000 – 60,000 + Yearly Bonus 50,000 – 1 Lakh
 Work Location: All over Mumbai (Multiple MNCs)
 WALK-IN DRIVE — WED & THU (Mega Drive – Easy Selection)
 5 Days Working | 2 Fixed/Rotational Offs | Growth Guaranteed
 Need Excellent Communication | Immediate Joining | Freshers & Experienced Both Welcome

 DON’T MISS THIS — ONE DRIVE CAN CHANGE YOUR CAREER
 For details & walk-in address: ANKITA 9372514117 / PRIYA 9321618949


Conviction Hr Private Limited

International BPO Executive

Malad West

Hiring for International BPO - Voice / Blended / Non voice
Location: Malad/ Goregaon/ Chandivali/ Vikhroli
Qualification: HSC/Graduate
Fresher's can apply!!!
*Experience will be added advantage*
Excellent English Communication Mandatory.
For More Details Contact: Gladys- 9834326629


Customer Care Executive

Subramanya Nagar

Soukya Road

Location: Bangalore, India
 Department: Sales & Marketing / Operations
 Reporting To: Head of Sales & Marketing
About the RoleWe are looking for an experienced and detail-oriented CRM Manager to oversee and enhance our end-to-end customer relationship management systems and workflows. The ideal candidate will be responsible for maintaining data integrity, ensuring team adoption, driving customer engagement, and using CRM analytics to improve lead conversion and retention.
Key Responsibilities1. CRM Strategy & AdministrationOwn and manage the company’s CRM platform (Zoho CRM / equivalent) end-to-end.
Design and implement process flows, automation, and integrations across sales, marketing, and service modules.
Ensure data accuracy, deduplication, and proper tagging of leads, properties, projects, and contacts.
Regularly audit the CRM to maintain hygiene and enforce naming, tagging, and process discipline.
2. Team Enablement & AdoptionTrain and support sales and marketing teams in proper CRM usage.
Develop standard operating procedures (SOPs) and checklists for data entry and activity tracking.
Monitor compliance and follow up on missing or incorrect entries.
3. Customer Lifecycle ManagementMap and monitor every stage of the customer journey — from lead to deal closure to post-sale service.
Set up workflows and notifications to ensure timely follow-ups and proactive engagement.
Work with marketing to run personalized email campaigns, drip journeys, and referral programs.
4. Reporting & InsightsGenerate regular dashboards and performance reports for management.
Track lead sources, campaign effectiveness, conversion ratios, and sales KPIs.
Provide actionable insights to improve sales productivity and customer satisfaction.
5. Cross-Functional CollaborationCoordinate with Sales, Marketing, Property Management, and Tech teams for process improvements.
Work closely with the leadership team to align CRM data with business goals.
Key Skills & CompetenciesStrong knowledge of Zoho CRM (or similar CRM such as Salesforce, HubSpot, or Freshsales).
Experience in workflow automation, data management, and reporting.
Excellent analytical and communication skills.
Process-driven mindset with strong attention to detail.
Ability to train and motivate teams.
Familiarity with real estate, brokerage, or property-management workflows preferred.
QualificationsBachelor’s or Master’s degree in Business, Marketing, or related field.
3–6 years of experience in CRM administration, preferably in a real-estate or service-driven business.
Certification in CRM tools (Zoho, Salesforce, HubSpot, etc.) is a plus.
Performance IndicatorsCRM data hygiene score (accuracy, duplicate ratio, completeness).
Team adoption and compliance rate.
Reduction in lead response time.
Improvement in conversion and retention metrics.
Timeliness and accuracy of reports/dashboards.

CompensationCompetitive salary commensurate with experience, plus performance incentives linked to process improvement and data quality.


Home Raaga

CRM Manager

Kailasipalyam

Job Description Job Title: Customer Support Associate – Sales Process Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities:Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies: Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications:
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




2Coms Consulting Pvt Ltd.

Inbound Sales Representative

Govind Garh

Paltan Bazaar

📞 Job Title: Customer Support Executive
 🏢 Company: Deep Life Savers
 📍 Location: Dehradun, Uttarakhand, India (Work from Home)
 👩 Gender: Female
 🎓 Education: 12th Pass
 🗓️ Age: 18 – 45 Years
 🕒 Shift: Day (Full Time)
 💼 Experience: Freshers Can Apply
 🗣️ English: Basic
 💰 Salary: ₹25,000 – ₹45,000 (Fixed) + ₹7,500 Incentives
✨ Job Summary:
Join Deep Life Savers as a Customer Support Executive and provide exceptional assistance to our customers — all from the comfort of your home!
💻🎧If you have good communication skills, a pleasant voice, and a customer-first attitude, this is the perfect role for you. 🌟
📞 Key Responsibilities:
Handle inbound & outbound customer calls politely and professionally ☎️
Resolve customer queries and ensure satisfaction 🌸
Maintain accurate customer interaction records in the system
Follow up on inquiries and support repeat customer engagement
Build positive customer relationships with clear communication and empathy 💬
Work closely with the team to achieve support and service goals

💡 Skills Required:
Customer Service | Telecalling | Customer Support | Voice Process | CRM Handling | Communication | Domestic BPO | Voice Modulation | Customer Relationship Management
🎁 Perks & Benefits:
✨ Work from Home
✨ PF & ESI (ESIC)
✨ Annual Bonus
✨ Mobile & Internet Allowance
✨ Attractive Incentives


Deep Life Savers

Customer Support Executive

Hiring International Voice Associates!

Shifts : UK/US/Aus (Rotational)
Age criteria : 18 to 49
Qualifications : SSC/HSC/Graduate
Eligibility : HSC + 6 months or above experience / Graduate Fresher
Job Nature : Voice Process (Customer Service/Sales/Retentions/Upselling)
Location : Malad, Thane, Andheri, Bhayander, Powai, Vikhroli, Airoli
Salary : 18000 to 51000 Inhand + Incentives
Notice : Immediate Joiners (Preferred)

Note: Excellent Verbal Communication is Mandatory

Interested ones can call or share resumes on 7021152220


Stratton Hr

Customer Service Representative

Andheri West

Approach the Clients and understating their product needs via calls and
mails.
Mail the inventory list as per customization by coordinating with Team
Head/HOD.
Price negotiation and quotation sharing.
Closing the deal.
After sale service (KYC/Consignment follow up).
Payment follow up and Recovery. (If any)
Co-ordinating meetings for department heads.
Processing company invoices / Provided answers to customer questions via
phone and email, typically within appropriate time.
Managing internal operational standards and productivity targets.
Preferred candidate profile: A candidate should have good command on
English Language, the candidate should be comfortable for Night Shift.
A candidate should have Good communication skills, Presentation skill,
Sales Tactics and Capabilities.



Job Type: Full-time ( 8:00 PM to 5:00 AM)

Salary: ₹25,000.00 - ₹40,000.00 per month (depending on your last drawn
salary and Experience)

Schedule: Night shift (US shift) ( Mon-fri)


Diamond Atelier Private Limited

Rash Behari

🌟 HIRING ALERT – Reliance Nippon Life Insurance 🌟
 📍 2nd Floor, Near Ramkrishna Mission, Golpark, Kolkata

Call for interview 
💼 Role: Client Relationship Partner 🤝
 🎯 Department: Customer Success / Relationship Management
✨ Job Summary:
 We’re looking for enthusiastic individuals to join our Client Relationship Team at Reliance Nippon Life Insurance! 💼
 Your role will be to maintain strong client relationships, ensure customer satisfaction, and drive business growth through renewals & upselling. 🚀
🔹 Key Responsibilities:
 ✅ Build & maintain long-term client relationships
 ✅ Handle customer queries & ensure smooth service
 ✅ Identify opportunities for cross-selling / upselling
 ✅ Ensure high client satisfaction & policy renewals
👩‍💼 Eligibility:
 🎓 HS / Graduate – any stream
 👥 Freshers & experienced both can apply
 💬 Excellent communication & interpersonal skills
 ⚡ Positive, goal-oriented attitude
#RelianceNipponLife #NowHiring #ClientRelationshipPartner #CustomerSuccess #KolkataJobs #InsuranceCareer #JobAlert


Reliance Nippon Life Insurance Company Limited

Customer Relations Specialist

Gopipura

SMVS Swaminarayan Temple BRTS

Generate leads and follow up with clients.
Achieve sales targets and meet quotas.
Maintain accurate records of client interactions.
Communicate with clients and teams across time zones.
Report sales progress to management.



Nidhi Impex

Customer Sales Executive

Nelco Company Bus Stop

Job Opportunity: Female Chat Agent Needed for dating app

Joining: Immediately joining
NO JOINING FEES

We're seeking a female candidate to join our chat support team for a dating app. If you're interested in a chat process role, please reply to this message.

Requirements:

- Fluent English speaking skills
- Age: No bar

Salary Package:

- Starting from ₹40000 -50000 per month
- Plus incentives (performance-based)

Experience in customer support or chat operations is a plus. Interested candidates, please reply.
Please add and make it sample if you’re interested, let me know 
You have to communicate with client, it’s totally non-process


Futurextrade

Chat Process Executive ( DATING APP )

Sukhdev Nagar

Babarpur

Pay: ₹40,000.00-₹50,000.00 per month
Job Description:
Student Services Advisor (India-based role supporting Canadian education)
Location: On-site, Karnal, Haryana
Type: Full-time
Salary: ₹40,000 – ₹50,000/month + performance incentives
Start Date: Immediate
Timing:- 09:00 Am to 6:00 Pm IST
Website: https://a1globalcollege.ca
About A1-Global College
A1-Global College of Health, Business & Technology is a Canadian private career college based in Mississauga, Ontario, operating under the Private Career Colleges Act of Ontario, 2005. We offer hands-on, performance-based training designed to prepare students for in-demand careers. Our international team supports learners globally — and now, we’re hiring in India to support our growing community.
Your Role: Supporting Student Success Across Borders
As a Student Services Advisor based in India, you’ll be an integral part of our international operations team, working closely with Canadian colleagues. You’ll guide prospective and current students throughout their academic journey — from first inquiry to graduation — helping them feel supported, understood, and empowered.
Key Responsibilities
Advise and guide students on academic pathways, program selection, and personal challenges.
Communicate college policies, timelines, and support services clearly and proactively.
Follow up with new student leads, schedule information sessions, and assist in onboarding.
Provide one-on-one academic counselling to encourage student retention and success.
Maintain and analyse student data to support academic performance reviews.
Coordinate tuition follow-ups and documentation with care and clarity.
Collaborate with the Canadian team to resolve student concerns in real-time.
Assist with virtual and local events, such as webinars, info sessions, and career prep.

Who You Are
Education: Bachelor’s degree in any relevant field (Education, Business, Counselling, Psychology, etc.)
Experience: 1–3 years in student advising, academic counselling, international education, or similar.
Language: Excellent spoken and written English.
Skills: Empathetic, solutions-focused, digitally savvy (comfortable with CRM/data tools), and proactive.
Bonus: Experience working with Canadian education or international admissions is a plus.

Why Join Us?
Be part of a mission-driven, cross-cultural team with a global footprint.
Work that matters: help students find clarity, confidence, and purpose in their academic journeys.
Opportunities to grow in the international education sector.
A workplace that values kindness, collaboration, and integrity.

How to Apply
We'd love to hear from you if you're ready to inspire students and grow with a Canadian institution that believes in your potential.
Please send your CV and a short cover letter to info@networthimmigration.com.
Job Types: Full-time, Permanent

Benefits:
Work from the Office

Work Location: In person


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Customer Support Jobs In Vasai - 3273 Verified Vacancies

Manager

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Customer Service Representative

International BPO Executive

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Customer Sales Executive

Chat Process Executive ( DATING APP )

Student Services Advisor