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Rashtrapati Bhavan

Sector 45/South City 1 Gurgaon

The Derma Studio is a fast-growing natural skincare and wellness brand. We’re looking for a reliable, detail-oriented Operations & Fulfillment Associate to manage day-to-day backend processes including order receipt, packing, dispatch, stock maintenance, and basic accounts checking.




Key Responsibilities:


🛒 Order Management

Receive and verify daily customer orders (website + marketplace if applicable)
Check order details (product, quantity, address) and print shipping labels/invoices



📦 Packing & Dispatch

Carefully pack skincare products for individual and bulk orders
Ensure proper labeling, protective packaging, and aesthetic presentation
Coordinate pickups with delivery partners (e.g., Shiprocket, Delhivery, India Post)



💳 Payment & Tracking

Confirm online payment status for each order
Maintain order-wise records of payment receipts (UPI, bank, COD)
Update customers with tracking numbers and delivery status if needed



📊 Inventory & Stock Upkeep

Keep daily count of raw materials, packaging, and finished products
Update stock logs for sold, returned, or damaged goods
Coordinate low-stock alerts for timely production or reordering



🧾 Admin & Coordination

Maintain Excel/Google Sheet records of dispatches and payments
Assist in courier claims, return orders, and basic customer coordination






Skills & Requirements:


Honest, punctual, and detail-oriented
Ability to work independently and take ownership
Basic computer knowledge (Excel, WhatsApp, Email)
Ability to lift and manage inventory boxes
Fluent in Hindi + basic English
Past experience in packing, dispatch, or D2C operations preferred (not mandatory)






What You Get:


Be part of a growing, clean beauty brand
Learn real-time e-commerce operations
Hands-on exposure to modern packaging, logistics & dispatch systems
Performance-based growth opportunities






To Apply:


Send your resume or a short introduction to: [Your Email or WhatsApp Number]
Subject: “Application – Fulfillment & Operations Associate”


The Derma Studio

Operations Executive

Sr. SME, OperationsJob Title:Sr. SME, OperationsJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:•             Responsible for providing day-to-day functional direction to agents (group will include employees from deaf community) within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations           •             Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment via Indian sign language.                 •             Prepare and present training material through classroom learning, hands on demonstrations and supporting activities via Indian Sign Language.•             Accountable for achieving individual training performance metrics                   •             Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards•             Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations                     •             Ensure effective and consistent communication with managers, peers and other resource groups- including day-to-day informal interaction with clients•             May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids•             Measure the effectiveness of training programs using various feedback methods - focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation•             Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis•             Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and proceduresKey skills &amp; knowledge:•             Certification in Indian Sign Language/ Proficient in Indian Sign Language•             Ability to effectively communicate in writing and orally•             Proficient in Microsoft Office &amp; Good Knowledge about computers                                          •             Ability to multi-task, meet timelines of deliverables and detail oriented                •             Demonstrate strong probing and problem-solving skills•             Good people management, Analytical Skills / Quantitative skills•             Should be able to handle complex queries and resolve customer queries independently •             Strong organizational and Presentation skills•             Self-motivated and ability to drive initiatives to closure•             Analyses possible solutions using standard procedures and principles•             Builds knowledge of the organization, processes and customers•             Solves a range of straightforward problems   Educational Qualification:•             Bachelor's DegreeDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th FlrLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Senior Level

Concentrix

Subject Matter Expert

Procurement Analyst<h4>Company Description</h4>Company DescriptionAbout Us: Ramboll is a global engineering, architecture, and consultancy company dedicated to sustainable solutions in the areas of Buildings, Transport, Environment &amp; Health, Water, Energy, and Management Consulting. We believe in creating sustainable cities and societies through innovative design and planning.<h4>Job Description</h4>We invite you to bring your in-depth knowledge of Procurement operations to manage the end-to-end PR to PO lifecycle. This role ensures seamless procurement execution across global time zones, supporting both Direct and Indirect categories. The ideal candidate will be comfortable working independently, handling ERP tools, and collaborating with global stakeholders. Inviting bright mindsDo you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. You will join our Global Procurement As a Procurement Analyst, you'll be an integral part of the Global Procurement department, aligning closely with the strategic procurement team to champion best practices in procurement operations.Your key tasks and responsibilities will be: <ul><li>Process purchase requisitions (PRs) and convert them into purchase orders (POs) in ERP.</li><li>Ensure compliance with procurement policies, approval workflows, and audit requirements.</li><li>Monitor PO status, dispatch POs to vendors, and track acknowledgments.</li><li>Process Change Orders based on communication with Project Managers</li><li>Process Credit Applications for new suppliers</li><li>Assist with Onboarding new Suppliers through SupplHi</li><li>Maintain procurement dashboards and generate reports</li><li>Act as the first point of contact for procurement escalations</li><li>Process Optimization: Continuously evaluate and improve procurement processes to enhance efficiency, streamline operations. Participate in SOP creation</li><li>Technology and Innovation: Implement and manage procurement technology tools and systems to drive innovation and efficiency within the procurement process.</li><li>Stakeholder Collaboration: Work closely with internal stakeholders to understand their needs and ensure that procurement activities support overall business objectives.</li></ul><h4>Qualifications</h4>Your starting point for constant growthFrom the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: <ul><li>2–5 years of experience in procurement operations, preferably in a global setup.</li></ul><ul><li>Strong understanding of Procure to Pay process, including relevant technologies</li><li>Collaborate with internal business partners to ensure contracts, purchase requisitions, and purchase orders are transacted efficiently and effectively.</li><li>Ability to collaborate effectively across peers to accomplish functional and organizational goals</li><li>Ensures adherence to organization policies and procedures, including those relevant across the Procurement and Vendor Management domains</li><li>Ability to manage workflows, multiple projects, and develop report updates</li><li>Ability to navigate ambiguity, and work effectively in a dynamic and fast-paced environment</li><li>Excellent organizational, planning, analytical, verbal, and written communication skills</li><li>Advanced skills in MS Excel and Power BI, proficiency in other Microsoft 365 Suite products</li><li>Fluent in English</li></ul> Welcome to our Support OrganisationIn Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets. Ramboll in IndiaRamboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning &amp; Urban Design, Water, Environment &amp; Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture. How to applyApply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.<h4>Additional Information</h4>  <h4>Experience Level</h4>Mid Level

Ramboll India Pvt Ltd

Procurement Manager

S&C GN - SC&O - BPM - IA – ConsultantManagement Consultant – Process Reinvention Accenture Strategy and ConsultingFind endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries. Business Unit: Strategy &amp; Consulting, Global Network I Areas of Work: Process Reinvention Hub | Level: Associate / Senior Analyst / Specialist | Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 4+ years Explore an Exciting Career at Accenture Do you want to lead next-generation process reinvention. Are you enthusiastic about transforming how global enterprises operate by blending human ingenuity with digital intelligence? Does working in a collaborative, innovative-driven environment that values purpose and performance inspire you? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.  As part of our Process Reinvention Hub within Global Network under Strategy &amp; Consulting, you will help organizations reimagine and transform their value chains for tomorrow by leveraging Lean Six Sigma, Intelligent Automation, Agentic AI, Process Mining and Business Process Design.Together, let us innovate, build competitive advantages, and improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make enterprise-wide value chains work better, faster, and be more resilient, with the following initiatives: <ul><li>Be the process architect to lead process discovery, whiteboarding sessions, leveraging AI copilots, process simulators, and agentic orchestration frameworks to design adaptive, self-optimizing workflows. with senior business stakeholders. </li><li>Deliver process discovery or improvement projects through hybrid process mining, AI agents, and GenAI-based insight generation.</li><li>Work on market leading process mining and AI-based orchestration platforms (Celonis, Signavio, Power Automate Process Mining, ServiceNow, Appian, etc.). </li><li>Design and deploy autonomous process agents that interact with enterprise systems (SAP, ServiceNow, Coupa, etc.) to drive continuous improvement.</li><li>Develop business requirements and AI-prompt engineering logic for contextual decisioning layers, for the implementation of technology solutions for the client. </li><li>Demonstrate in-depth knowledge of industry trends, SAP transformation journey, new technologies, and tools. </li><li>Contribute to creation of agentic accelerators, AI-powered assets, and reusable process blueprints.</li><li>Aid in assets, accelerator, use case creation and enhancement. </li><li>Function as a bridge between business, data science, and engineering teams to co-develop AI-powered process solutions.</li><li>Contribute to business development initiatives and display ability to solve complex business problems. </li><li>Implement governance frameworks for AI/GenAI workflows ensuring transparency, accountability, and ethical compliance.</li><li>Partner with change management teams to drive stakeholder alignment, training, and sustained adoption of new processes.</li></ul>Bring your best skills forward to excel in the role: <ul><li>Strong analytical skills to reach clear-cut, methodical solutions. </li><li>Experience working with low-code/no-code or agentic orchestration platforms.</li><li>Ability to solve complex business problems and deliver clients delight. </li><li>Excellent communication, interpersonal and presentation skills  </li><li>Storytelling with data and communicating AI/automation impact to non-technical stakeholders.</li><li>Cross-cultural competence with an ability to thrive in a dynamic environment. </li><li>Ability to lead cross-functional pods integrating data scientists, process analysts, and automation engineers.</li><li>Strong team-management skills </li></ul>

Accenture India Private Limited

Senior Operations Consultant

Global Command Center Engagement Manager <h4>Minimum qualifications:</h4><ul><li>Bachelor's degree or equivalent practical experience.</li><li>Six Sigma certified.</li><li>7 years of experience in a Contact Center environment and 3 years of experience in a Workforce Management role.</li><li>7 years of experience building a workforce planning strategy at a global organization including developing resource management systems, processes and tools.</li><li>Experience working with multiple data sources and combining relevant information to generate insights from analyses.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Experience with the deployment of initiatives requiring change management, leadership buy-in, implementation, and execution.</li><li>Ability to multitask, set priorities and work in a fluid environment.</li><li>Ability to drive cross-functional alignment and foster collaboration to find organizational synergies and operational efficiencies.</li><li>Ability to build relationships, influence, and collaborate internally and externally at all organizational levels, along with excellent influencing skills.</li><li>Excellent communication skills.</li></ul><h4>About the job</h4>Workforce Management drives labor and cost management activities in YouTube Global Vendor Operations for greater efficiency. In this role, you will apply the problem-solving abilities and workforce management expertise to support the team with improving and managing the Global Command Center engagement and driving operational efficiencies.<h4>Responsibilities</h4><ul><li>Serve as single point-of-contact for all Global Command Center related issues. Ensure all Global Command Center processes are documented, up to date and accessible.</li><li>Manage the overall performance of Global Command Center operations in terms of quality, resources and delivery of service. Partner to determine proper metrics to hold Global Command Center accountable and ensure all aspects of Global Command Center Service Level Agreements (SLAs) are met and managed through monthly governance forums.</li><li>Be a liaison between Global Command Center and Workforce services (WFS), identify the process opportunities and work with teams to help improve operations, drive operational excellence, remove redundancies in the process, hand-offs, etc.</li><li>Work closely with various internal groups to understand business requirements, implement new processes and contribute to ongoing process improvements.</li></ul><h4>Experience Level</h4>Senior Level

Google India Pvt Ltd

Operations Officer

Customer Service Operations<h4>Job Description</h4>We are seeking a dynamic and experienced Process Excellence Lead to join our team. This individual will be responsible for driving end-to-end process improvement initiatives, ensuring audit readiness, and leading innovation projects across AFO commercial operations. The role requires a strong background in cross-functional collaboration, stakeholder engagement, and an analytical mindset with the ability to influence outcomes at all levels. This role combines need-based production responsibilities with significant process management, audit preparedness, partner management, and indirect people engagement exposure. The ideal candidate will not only drive daily operational excellence but will also lead continuous improvement efforts across functions, foster innovation, and uphold the highest quality standards.Key Responsibilities:<ul><li>Manage day-to-day operational activities with a strong focus on achieving production targets, quality, and customer satisfaction.</li><li>Identify, lead, and execute process improvement initiatives and Lean/Kaizen projects to drive cost savings and improve process efficiencies.</li><li>Lead Testing and SOP creation projects ensuring new solutions are effectively implemented across teams.</li><li>Drive customer feedback analysis (Customer Experience) and action planning to improve customer satisfaction and service delivery.</li><li>Pioneer Automation and RPA initiatives where applicable to improve productivity and minimize manual effort.</li><li>Collaborate with cross-functional stakeholders to ensure seamless project execution and alignment with business goals.</li><li>Ensure QMS compliance and audit readiness (SOX, external audits), including RCA/CAPA and documentation controls.</li><li>Prepare and present project progress, business cases, and data-driven insights to leadership and business partners.</li><li>Manage customer escalations and partner with global teams to resolve complex operational challenges.</li><li>Mentor and guide team members while promoting a positive and collaborative team culture.</li><li>Own end-to-end responsibility for sub-processes and support daily operations when needed.</li><li>Supporting the end-to-end Customer Registration (E-Com) process ensuring high accuracy and timely delivery.</li><li>Perform root cause analysis (RCA) and develop corrective and preventive actions (CAPA) for process deviations and quality issues.</li><li>Support people engagement initiatives by tracking daily performance, providing coaching and feedback to team members.</li><li>Work closely with managers and SUPs to address engagement, learning needs, and performance improvements.</li><li>Play an active role in building a strong team culture focused on accountability, collaboration, and development.</li><li>Supporting Web Billing process, ensuring end to end process optimization and portal registration.</li></ul>Required Skills &amp; Experience:<ul><li>Proven experience in global process management, preferably PMP certified.</li><li>Operational excellence in SC and SOM process</li><li>Strong knowledge of SAP ECC &amp; CRM and other ERP tools</li><li>Expertise in handling complex administrative and customer service issues with E2E value chain visibility.</li><li>High proficiency in benchmarking, trend analysis, market analysis, and impact evaluation.</li><li>Strong written and verbal communication and presentation skills.</li><li>Ability to influence without authority and drive change across multiple teams.</li><li>Strong decision-making and problem-solving capabilities.</li><li>Flexibility to work on stretched goals under a global work environment.</li><li>Analytical mindset with a focus on measurable outcomes and data-driven insights.</li><li>Experience handling partner/customer registrations, ACX action planning, and stakeholder engagement.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s or Master’s degree in Business, Operations, or a related field.</li><li>8+ years of experience in operations, process improvement and/ or project management.</li><li>Exposure to SOX compliance, QMS frameworks, and audit preparedness.</li><li>Experience in indirect people engagement, daily performance tracking, and team development.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Evening<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Agilent Technologies India Pvt Ltd

Business Process Lead

Team Leader - Operations-23About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.As per JDHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Team Leader - Operations

Senior Manager - Work Force Management - (WFM)Senior Manager - Work Force Management - (WFM)-HIG024588Ready to shape the future of work?  At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.We are inviting applications for the role of Senior Manager, Work Force Management (WFM) Contact Center The Call Center Workforce Manager will manage the operational activities of the call center which includes the forecasting, scheduling, and ensuring staffing levels are sufficient to meet service and productivity goals. The Contact Center Workforce Manager leads a centralized workforce management staff responsible for support of Contact Center operational functions that include forecasting, scheduling, and management of intra-day performance and service for a multi-site, multi-skilled 24 x 7 Contact Center operations. The workforce consists of agent groups responsible for handling front and back-office operations, including inbound and outbound communications via phone, chat, and back office.  Implements best practices in workforce management to ensure consistent procedures and data-driven, timely decisions. Workforce Management activities are performed to maximize efficiency while meeting requirements for the organization’s vision, mission and customer strategies.  Knowledgeable of emerging industry trends Responsibilities •    Leads the Contact Center planning and staffing process. Analyzes hours delivery model and plan for future staffing needs. Ensures contact center and staffing models include accurate, updated information. Captures, stores, and reports on historical statistics (service level, production hours delivery, forecast accuracy, etc.) and provides root-cause analysis and business impact analysis for all performance variances.  •    Reports the workload trends and staffing requirements to management and executive leadership teams on a weekly basis.  •    Communicates necessary adjustments to workforce requirements based on dynamic forecasts; re-forecasts when necessary. •    Lead the client interaction for WFM practices, analysis, RCA, planning, etc. Represent WFM team. •    Accountable for timely delivery of agent schedules developed by Workforce Analysts. Oversees proactive scheduling of discretionary activities such as training, meetings, and overtime. Ensures schedules make effective use of resources while meeting service objectives and scheduling accuracy goals. •    Oversees the team &amp; maintains the Verint Workforce Management (WFM) Platform utilized for scheduling, tracking, monitoring and reporting the daily/monthly hours delivery. •    Works in partnership with recruitment team to coordinate the hiring new employees – opening indents based on future needs and co-ordinate with recruitment team to ensure timely delivery of new hires •    Review, maintain and publish account billing, accruals and invoicing, including coordinating with customers to ensure invoice are released within time and accurately •    Will also be responsible to lead a team of Reporting Analyst and Reporting Manager. Should be proficient in call center reporting and provide mentorship and guidance to the team to ensure timely reporting of call center reports and dashboardQualifications we seek in you! Minimum qualifications •    Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM Supervisory/Management experience •    Understanding of Call Center technology to include WFM solutions, IVR’s, ACD’s, ACD reporting, and contact routing strategies. Erlang modeling. •    Self-motivated and must excel in a minimally managed, high profile position. Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure. •    Advanced mathematical skills, knowledge of and ability to calculate statistics.  Strong analytical and problem solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions.  Strong attention to detail •    Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels. •    Skill in establishing and maintaining effective working relationships. •    Ability to lead, coach, and develop staff. Ability to exercise initiative and judgment as well as make decisions within the scope of assigned authority •    Ability to manage multiple programs/projects simultaneously.  Experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member •    Proficient in MS Word, MS Excel, MS PowerPointPreferred qualifications  •    Extensive experience in using workforce management software solutions, preferably Verint. •    Extensive experience with forecasting, capacity planning and statistical analysis. Why join Genpact?  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   • Make an impact – Drive change for global enterprises and solve business challenges that matter  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.    <h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job</h4> Senior Manager<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Primary Location</h4> India-Gurugram<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Schedule</h4> Full-time<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Education Level</h4> Bachelor's / Graduation / Equivalent<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Job Posting</h4> Oct 15, 2025, 12:13:49 PM<h4 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">Unposting Date</h4> OngoingMaster Skills List OperationsJob Category Full Time<h4>Experience Level</h4>Senior Level

Genpact

Senior Supervisor

Process Excellence Lead<h4>Job Description</h4>We are seeking a dynamic and experienced individual to join our Commercial Operations team in Manesar. This role is critical to driving end-to-end process management, ensuring customer satisfaction and spearheading innovation and transformation projects across EMEA &amp; India operations.This role blends strategic process oversight with hands-on operational involvement, requiring strong collaboration across teams, a deep understanding of system and workflow optimization, and the ability to deliver measurable outcomes. The successful candidate will bring a strong analytical mindset, demonstrated project leadership, and the ability to influence stakeholders across various levels and geographies.The ideal candidate will not only oversee daily operational performance but will lead continuous improvement efforts, foster cross-functional innovation, and champion quality excellence throughout the organization.Key Responsibilities<ul><li>Oversee and manage daily operational activities with a focus on achieving production targets, quality metrics, and customer satisfaction.</li><li>Lead process improvement initiatives using Lean, Kaizen, or Six Sigma methodologies to drive efficiency and cost optimization.</li><li>Manage SAP ECC and CRM project activities, including designing test cases, coordinating user acceptance testing (UAT), and ensuring smooth implementation of system upgrades and process changes.</li><li>Lead SOP creation and standardization related to SAP ECC and CRM processes, ensuring that system users are well supported with clear guidelines and best practices.</li><li>Drive customer feedback (Customer Experience) analysis and lead action planning for enhanced service delivery.</li><li>Collaborate with cross-functional teams and global stakeholders to ensure successful project execution and alignment with strategic goals.</li><li>Ensure Quality Management System (QMS) compliance and audit preparedness (SOX and external audits), including managing RCA/CAPA and maintaining documentation controls.</li><li>Present project progress, business cases, and insights to senior leadership through data-driven storytelling and reporting.</li><li>Lead the resolution of customer escalations, partnering with global teams to tackle complex operational issues.</li><li>Mentor and guide team members while promoting a positive, collaborative, and performance-oriented team culture.</li><li>Own and manage specific sub-processes end-to-end, providing support for daily operations as required.</li><li>Support people engagement initiatives by tracking daily performance, offering coaching, and facilitating feedback sessions.</li><li>Work closely with managers and team supervisors to address team learning needs, performance gaps, and development opportunities.</li><li>Foster a strong culture of accountability, collaboration, and innovation.</li><li>Support Web Billing operations, including end-to-end process optimization and customer portal registration.</li></ul>Required Skills &amp; Experience<ul><li>Proven experience managing end-to-end order management for both Sales and Services.</li><li>Extensive hands-on knowledge of SAP ECC and CRM systems, including deep understanding of their architecture, workflows, and data integration points critical to commercial operations.</li><li>Experience in configuring, testing, and troubleshooting SAP ECC modules (such as Sales &amp; Distribution, Finance, and Logistics) and CRM functionalities tailored to sales and customer service processes.</li><li>Ability to analyze system performance, identify bottlenecks, and recommend improvements or automation opportunities within SAP ECC and CRM landscapes.</li><li>Skilled in designing test scenarios, managing UAT, and driving system adoption to ensure business processes are accurately supported by SAP tools.</li><li>Ability to manage complex administrative processes with visibility across the entire value chain.</li><li>Strong skills in trend analysis, benchmarking, market evaluation, and performance impact assessments.</li><li>Excellent written and verbal communication, with the ability to present effectively to senior stakeholders.</li><li>Strong influencing skills and ability to drive change without direct authority.</li><li>Effective decision-making and problem-solving abilities, even in high-pressure environments.</li><li>Flexibility to meet global business demands, including working on stretch goals.</li><li>Demonstrated ability to deliver data-driven insights and measurable improvements.</li><li>Experience with stakeholder engagement, partner/customer registration, and ACX action planning.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's or Master’s degree in Business, Operations, Information Systems, or a related field.</li><li>8+ years of experience in operations, process improvement, and/or project management with significant exposure to SAP ECC and CRM implementations or enhancements.</li><li>Prior exposure to indirect team engagement, daily performance tracking, and team capability building.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Supervisor - OperationsAs an employee with Maersk you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Key responsibilitiesThe Supervisor is responsible for leading the Operations team with following responsibilities:<ul><li>Supervision of warehouse staffs &amp; activities to ensure smooth operations</li><li>Monitor and manage inventory levels to ensure adequate stock and timely replenishment.</li><li>Oversee the receiving, storage, and distribution of goods.</li><li>Implement and enforce safety protocols and procedures to maintain a safe work environment.</li><li>Develop and maintain efficient warehouse processes and procedures.</li><li>Train, mentor, and evaluate warehouse staff performance.</li><li>Prepare and analyse reports related to inventory, staff performance, and operational efficiency.</li><li>Collaborate with other departments to ensure seamless integration of warehouse operations with overall company activities.</li></ul>  We are looking forBehavioral<ul><li>Focusses on processes, policies, compliance &amp; relevant system-based knowledge for use in creating right customer experience.</li><li>Demonstrates understanding of company's business strategy, functional goals, key performance measures and objectives.</li><li>Ability to use logical, systematic, sequential &amp; pragmatic approach in solving day to day issues. Make use of available tools, collaborates to solve the problem in hand.</li><li>Demonstrate strong sense of responsibility &amp; ownership. Own end to end resolution of customer’s problems and provide a positive Maersk customer experience All The Way.</li><li>Passionate to lead initiatives, driven to work with creativity and innovation</li><li>Someone with who can communicate clearly, consistently. Engage with stakeholder by influencing a variety of outcomes.</li><li>To develop, maintain and strengthen partnerships with our co-workers, customers, vendors, suppliers &amp; other stakeholders both inside or outside of Maersk.</li><li>To have agile mindset and should be able to cope with change, risk, setbacks &amp; uncertainty during any transformational change in Maersk.</li><li>Result oriented, can drive data / fact-based process change journey</li></ul>.Technical<ul><li>Very good exposure and end to end understanding of B2B/B2C operations</li><li>Good experience using lean / six sigma and other problem-solving methodologies</li><li>Knowledge of legacy application like WMS &amp; Microsoft Excel.</li><li>Good knowledge on Data Modelling, Data mining &amp; data analysis.</li><li>Good analytical &amp; Problem-solving skills.</li></ul>Experience<ul><li>3+ years of experience in managing team and workflow management.</li></ul><ul><li>3+ years of experience in B2C Outbound &amp; returns management &amp; ticket raising on different marketplaces.</li><li>Highly responsible in cost exposure and revenue leakage avoidance.</li><li>Well organized when working under pressure.</li><li>Understand of lean principles, use Lean tools to organize/lead.</li><li>Familiarity with A.P. Moller Maersk group policies and corporate values.</li><li>Understanding of processes, policies, compliance &amp; relevant system-based knowledge for use in creating right customer experience.</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>.

Maersk Line India Pvt Ltd

Operations supervisor

Customer Solutions ManagerJob DescriptionMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.About Role We are looking to hire a Solutions Manager to deliver growth in Logistics &amp; Services (L&amp;S) by utilizing top-tier consultative selling techniques and customer solutions in strategic pursuits within IBS.Key Requirements:<ul><li>Experience: Minimum of 7 years in supply chain management</li><li>Location: Gurgaon, Mumbai, or Bangalore</li><li>Supply Chain Expertise: Proven experience in end-to-end supply chain management</li><li>Exposure: Hands-on experience in EXIM (Export-Import) or international supply chain</li><li>Solution Design: Strong background in designing supply chain solutions</li><li>Project &amp; Stakeholder Management: Demonstrated ability to manage projects and engage effectively with stakeholders at various levels</li></ul>Key Responsibilities:<ul><li>Collaborate with cross-functional teams for consultative selling and value creation</li><li>Deliver vertical insights for sales by sharing benchmarking, new innovative solutions in the market</li><li>Ensure qualified solution opportunities progress through effective project management while coordinating &amp; facilitating contributions from various functions for a high-quality customer buying experience.</li><li>Collaborate across functions to enhance sales processes, maximize success rates, and communicate status effectively to senior leadership and internal stakeholders.</li><li>Facilitate business case documentation and financial projections, and coordinate customer-facing responses.</li><li>Ensure resource deployment for relevant solutions and remove roadblocks by aligning with stakeholders to prevent delays.</li><li>Coach the sales team on processes, share best practices, and contribute to a repository of value propositions, solutions, and engineering case studies.</li><li>Proven success in collaborating with diverse teams and managing stakeholders and people processes effectively.</li><li>Assess the new age logistics technology offering available in the market by start-ups and established companies. Understand ways to deploy them in customer solutions.</li><li>Create industry first and industry leading solutions which once shown their merit in South Asia can be deployed to other geographies where Maersk operates.</li><li>Work with other countries’ product/solution managers to share the knowledge and bring in the best practices.</li></ul>Who we are looking for:<ul><li>Highly collaborative with the ability to lead cross-functional and remote project teams both locally and internationally.</li><li>Analytical and customer-centric mindset with proven capability of translating complex requirements into tangible solutions</li><li>Competent in creating and building written business proposals translating customer requirements into structured value propositions</li><li>Extensive knowledge of complex end-to-end logistics &amp; services concepts in related vertical</li><li>Experience within the FMCG &amp; Retail industry is an added advantage.</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Mid Level

Solution Analyst

Customer Program Manager - Pune/BallabgarhAPM TerminalsMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.You will work in a culturally diverse, stimulating environment where you are surrounded by great colleagues, high energy and inspiring ideas, includes but not limited to below:<ul><li>International experience working for the big brands, in a dynamic, global industry</li><li>Excellent training development opportunities and global career prospects</li><li>Deep understanding of developing global account plans and executing them at global level</li><li>Deep understanding of creating/developing business case and project proposals at a global level</li><li>Driving operational excellence through best practice sharing, innovative ideas and motivating origin teams</li><li>Lead and drive projects that has huge positive impact on Maersk and can be applied to other customer at global/regional level</li><li>Being part of developing people strategy with Global Program Director, customer and local/regional management teams, involving global team serving customer</li><li>Developing relationships with high level stakeholders in customer side, crucial for global account development</li></ul>JOB Location: Pune/Ballabgarh only Must Haves<ul><li>At least 7 years of overall experience with relevant 5+ years relevant experience with a proven track record in Auto, manufacturing, Logistics.</li><li>Strong analytical skills</li><li>Deep understanding of Auto Supply Chain</li><li>Excellent presentation skills.</li></ul>Job DescriptionThe Customer Program Manager (CPM) is the customer’s representative and owns the ownership of the service delivery towards the customer(s).<ul><li>Scope of responsibility is regional where Maersk is executing the business for the named customer(s).</li><li>The CPM is accountable for the maintaining the relationship with our customers and owns the operational execution in the regional with the CX teams serving these customers, while being the customers extended arm.</li><li>The role entails working closely with CX and multiple other stakeholders, and ensuring we are delivering the promised value to the customer.</li><li>The CPM is primarily responsible for driving value creation projects for the customer, which showcase tangible value.</li><li>The CPM provides oversight of the operational performance and guidance on improvements.</li><li>The CPM must collaborate and support other members of the global account team to assure desired performance and service level.</li><li>Conduct regular ‘Gemba’ walks in the main executing branches to detect existing and potential process errors, determines corrective or preventive measures where indicated, and follows up to ensure processes have been improved and implemented.</li><li>Conduct periodic reviews with customer(s) to ensure internal performance is reflected in customer satisfaction</li><li>Lead improvement and corrective projects</li></ul>Key ResponsibilitiesTake full responsibility of the customer experience by managing the origin operation performance in coordination with our customer service, destination corresponding person, Program director, KCM and other country/global support teams.Build strong customer relationships, solve customers’ problems, curious around their business needs and drivers, to better serve them and identify new business opportunities, identify projects and convert the same into $ saving.Project Management:<ul><li>Ability to develop convincing value propositions and to be able present them to customer.</li><li>To develop project plans and driving the execution as per agreed timelines.</li><li>Coordinate with various parties (internal and external) as per the project plan and to make sure everyone involved in aligned on the outcome and expectations.</li><li>Create and maintain global development plans or key account plans periodically for review in local management and global key account management teams.</li><li>Analyse complex supply chain problems. Solve and design suitable sales or improvement presentation to client stakeholders to drive the development of the projects</li></ul>Relationship Management:<ul><li>To be able to develop strong relationships with customer through regular interactions and meaningful discussions that adds value to both companies.</li><li>Ability to develop strong relationship with origin team/US team and to work as ONE united team with common aim to succeed.</li><li>Ability to develop trust-based relationship with customer through solid performance and being able to meet/exceed client expectations.</li><li>Closely communication with internal and external stake holders to achieve win-win.</li><li>To work with the global team and being able to see issues in bigger interest of Customer/Maersk rather than regions and origins.</li></ul>Operation Excellence:<ul><li>Ability to develop a thorough understanding of what the most key elements in operations are, that matters to customer, and making sure that they are always the top priority for origins and are monitored/responded to at all times.</li><li>Ability to remain on top of main happenings around all origins and to ensure that customer KPIs are met and right processes are in place for monitor and control.</li><li>Ability to quickly grasp the new operational changes and being able to explain and train origins.</li><li>Ability to think out of box and be open/curious of any new idea that can be relevant to customer.</li><li>Making sure that all origins achieve excellent score on client KPI scorecard.</li><li>Work jointly and coordinate with other business units to ensure we optimize our operations, products and deliver highest service quality to clients in all branches.</li><li>Ensure that client’s monthly, weekly, quarterly  report, scorecard are prepared timely and accurately as per pre-agreed format and timeline.</li></ul>Key CompetenciesBehavioral<ul><li>Composure (high capacity for stress)</li><li>Highly Assertive/decisive and pro-active</li><li>High sense of urgency and persistence</li><li>Confidence in dealing with people and building relationships</li><li>Ability to problem solve and recommend appropriate course of action: analytical and structured approach</li><li>Able to give constructive feedback and challenge where appropriate</li><li>Ability to manage stakeholders on various levels in the organization</li><li>Customer Centric</li></ul>Technical<ul><li>Have a deep understanding of the Auto Supply Chain.</li><li>Maersk SCM/4PL systems and products understanding.</li><li>Understanding of Lean Concepts</li><li>Project Management Skills</li><li>Excel and outstanding Presentation Skills</li></ul>Experience and Skills<ul><li>At least 7 years of overall experience with relevant 5+ years relevant experience with a proven track record in Auto, Manufacturing, Logistics.</li><li>Preferable Bachelor or Master’s degree in engineering (Mechanical, Production, Auto or Relevant branches)</li><li>Master’s degree/ MBA in Operations, SCM. Logistics management (good to have not obligatory)</li><li>Understanding of S&amp;OP, Demand Planning, On the floor operations in an Automative organization.</li><li>Understanding and passion for driving Service Excellence in the business</li><li>Ability to work in a matrix organization and influence decision makers</li><li>Proven and sustained track record of delivery, with focus on driving results through others</li><li>Experience of working with wide variety of complexity, improvement lean tools.</li><li>Excellent communication and influence skills</li><li>Being a team member supporting the global/regional/country teams proactively</li><li>Ability to build strong effective networks</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Mid Level

Customer Success Manager

CIM Business Process Analyst<h4>Job Description</h4>1. Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.We are seeking a dynamic and experienced Business Process Analyst to join our Customer Information Management (CIM) team. This role is pivotal in ensuring the smooth execution of daily operations, managing team resources, handling escalations, and driving continuous improvement initiatives. The ideal candidate should be proactive and self-motivated, passionate about process excellence, and capable of fostering strong partnerships across global teams.2. Major Responsibilities<ul><li>Team Leadership &amp; Resource Management<ul><li>Lead and mentor a team of Business Process Analysts.</li><li>Allocate tasks effectively and ensure optimal resource utilization.</li><li>Act as the first point of contact for team members for work-related guidance and support.</li></ul></li><li>Operational Oversight<ul><li>Oversee day-to-day operations of the CIM team, ensuring timely and accurate execution of tasks.</li><li>Monitor key performance indicators and drive adherence to SLAs and quality standards.</li><li>Coordinate with marketing - sales team for the data validation and product ID entries in CRM.</li><li>Ensures proper control, recording and classification of transactions.</li><li>Interfaces with sales support, customer service and Marcom teams to ensure compliance.</li><li>Resolves problems by applying established policies, procedures and tactics.</li></ul></li><li>Escalation &amp; Partner Management<ul><li>Handle operational and stakeholder escalations with professionalism and urgency.</li><li>Build and maintain strong relationships with internal and external partners.</li></ul></li><li>Process Excellence &amp; Initiatives<ul><li>Identify opportunities for process improvements and automation.</li><li>Lead and support strategic initiatives aimed at enhancing data quality, efficiency, and customer experience.</li><li>Ensure compliance with global data governance and privacy standards.</li><li>Drive Innovation in team and deliver results.</li></ul></li><li>Quality Monitoring &amp; Reporting<ul><li>Drive high process quality through regular audits, feedback loops, and training.</li><li>Prepare and present performance reports to leadership and stakeholders.</li></ul></li></ul>3. Key Skills Requiredi) Must Have's<ul><li>Proven experience in business process management or customer data operations.</li><li>Strong knowledge of E2E CIM operations</li><li>Minimum 3-4 years of extensive work experience in SAP CRM particularly in Leads, Non-Leads and Marketing response creation</li><li>Strong hold in MS Excel and data analytics</li><li>Strong leadership and team management capabilities.</li><li>Project Management experience</li><li>Excellent communication and stakeholder engagement skills.</li><li>Analytical mindset with attention to detail and problem-solving abilities.</li><li>Ability to work in a fast-paced, global environment with cross-functional teams.</li><li>Team player with ability to adapt to situations</li><li>Flexibility to work in rotational shifts as per business requirements</li></ul>ii) Good to Have<ul><li>Basic knowledge of Salesforce CRM</li><li>Basic knowledge in Power platform</li><li>Experience in Lean Six Sigma or other process improvement methodologies.</li><li>Familiarity with project management tools (e.g., JIRA, MS Project).</li><li>Exposure to automation tools or RPA (Robotic Process Automation).</li></ul><h4>Qualifications</h4>Job Posting Qualifications<ul><li>Education: Bachelor’s degree of education, Information Systems, or related field. Master’s degree preferred.</li><li>Experience: 4–6 years of relevant experience, with at least more than 1 year in a team lead role.</li><li>Location: Manesar-Gurgaon</li><li>Employment Type: Full-time</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Administration<h4>Experience Level</h4>Mid Level

Process Analyst

Operations Manager I-2Job Title:Operations Manager I-2Job Description<h4>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4> </h4><h4> </h4><h4>Role and key responsibilities:</h4><h4> </h4><ul><li><h4>Analyze and maintain all Client Service Level Agreements, implementing improvement plans as needed.</h4></li><li><h4>Maximize revenue generation to achieve long- and short-term financial objectives (e.g., data collection for billable/non-billable hours, forecasting, budgeting, etc.).</h4></li><li><h4>Select, train, develop, and manage the performance of direct reports and their associates, ensuring work is assigned in alignment with organizational policies and applicable legal requirements.</h4></li><li><h4>Manage and review operational reports, including attendance adherence, PFP, client scorecards, and metrics management reports.</h4></li><li><h4>Build and strengthen relationships with client partners.</h4></li><li><h4>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, defining and implementing corrective actions as needed to meet operational performance goals.</h4></li><li><h4>Conduct regular one-on-one meetings with direct reports to review individual and team performance and provide ongoing developmental coaching.</h4></li><li><h4>Foster a positive work environment through employee engagement, addressing employee relations issues in a professional and timely manner.</h4></li><li><h4>Participate in cross-functional meetings to review insights from operational support functions—Training, HR, Quality, WFM, and TA—and collaborate on action plans to drive continuous improvement.</h4></li><li><h4>Implement best practices to exceed client expectations, ensure consistent performance, evaluate staffing needs (in coordination with BD and Client), and adjust resources to meet changing requirements.</h4></li><li><h4>Attend business reviews with the client.</h4></li><li><h4>Manage and oversee a team of team leaders.</h4></li><li><h4>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. </h4></li><li><h4> </h4></li><li><h4>Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues, and/or customers.  Has accountability for results in terms of costs, strategies, and employees.</h4></li><li><h4> </h4></li></ul><h4> </h4><h4>Key skills and knowledge:</h4><h4> </h4><ul><li><h4>Associate's degree in a related field, with more than seven years of experience (including at least two years of progressive management experience) preferred.</h4></li><li><h4>Call Center experience preferred.</h4></li><li><h4>Proven ability to coach and develop action plans that maximize performance and provide effective feedback.</h4></li><li><h4>Strong analytical skills with the ability to improve work processes and establish clear courses of action for self and others.</h4></li><li><h4>Ability to perform well under pressure, follow through on commitments, and maintain professionalism.</h4></li><li><h4>Excellent communication skills, both written and verbal, with the ability to present information effectively to internal and external stakeholders.</h4></li><li><h4>Demonstrated ability to organize and prioritize projects in a fast-paced, deadline-driven business environment.</h4></li><li><h4>Experience in mentoring, coaching, and leading a team of employees.</h4></li><li><h4>Willingness to work in a flexible schedule.</h4></li></ul><h4>   </h4><h4> </h4><h4>Qualification : Graduate</h4><h4> Disclaimer:</h4><h4> 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</h4>Location:IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th FlrLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Mid Level

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