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SALES EXECUTIVE - LEAD MANAGEMENTSales Executive – Alternate ChannelKey Job Responsibilities Deliver on Customer Acquisition through business development•To find new micro markets - two wheeler segment and empanel good quality referral partners to scale up Two wheeler business loan.•Work in the Area assigned by the Branch Business Manager and generate leads•Cold Calling to the potential customer base to generate business•Daily Sales Calls as per the Plan submitted to BBM•To find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business•To give doorstep service to customers – at their residence or office.•To learn the Organization’s policies, and source files as per the policy.•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager •To Support the Customers in terms of end -to- end loan processing.•To act as the Bridge between Customers and the Branch•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.•Retain existing live loan customers. Knowledge, Skills &amp; Attributes•Result Orientation•Customer Service &amp; Retention Focus•Strong presentation skills•Relationship Building &amp; Stake holder Management•Process Knowledge/ Orientation•Cross Selling / Upselling Skills•Business Development•Communication Skills – Proficiency in local language and English

Muthoot Fincorp Limited

Sales Executive

AREA COLLECTION MANAGERKEY RESPONSIBILITIES<table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="28.391167192429023%">Role and Responsibility </td><td valign="top" width="71.60883280757098%"><ul><li>Overseeing staff members and ensuring the accurate and timely invoicing of customers.</li><li>Setting payment collection goals and targets for the department.</li><li>Creating and implementing a strategy to improve the collection of outstanding credit.</li><li>Implementing collection policies and procedures to avoid excessive outstanding credit.</li><li>Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.</li><li>Implementing deadlines for invoicing and payment collection.</li><li>Negotiating with customers in cases when non-payment occurs.</li><li>Preparing monthly feedback reports on payment collections.</li><li>Remaining informed of any legislative procedural training regarding debt collection.</li><li>Training and mentoring of staff members in the collections department.</li></ul> </td></tr><tr><td width="28.391167192429023%"> </td><td valign="top" width="71.60883280757098%"> </td></tr></tbody></table> KEY INTERACTIONS<table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td width="50%">Internal Stakeholders</td><td width="50%">External Stakeholders</td></tr><tr><td valign="top" width="50%"><ul><li>Business</li><li>Legal</li><li>Operation Risk</li><li>Field Technical Team</li><li>Audit</li><li>Risk,</li><li> Compliance</li></ul>  </td><td valign="top" width="50%"><ul><li>Customers</li><li>Insurance Providers</li><li>Regulatory Authorities</li><li>Referral Sources</li></ul> </td></tr></tbody></table>    KEY CHALLENGES <ul><li>Lack of current contact information.</li><li>Disjoint communications.</li><li>Lack of self-served solutions.</li><li>Meeting compliance requirements. </li><li>Lack of automation.</li><li>Providing secure communications</li></ul>   KEY SKILLS &amp; BEHAVIOURAL ATTRIBUTES <ul type="disc"><li>Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.</li><li>The ability to work accurately and independently.</li><li>Good verbal and written communication skills.</li><li>Excellent analytical skills and an eye for detail.</li><li>Outstanding leadership and managerial skills.</li><li>Strong time and people management skills.</li><li>Ability to work to strict deadlines.</li></ul>  EDUCATION / EXPERIENCEBachelor’s degree in finance, accounting, or a related field.<ul type="disc"><li>7-9 years’ experience as a collections manager.</li></ul>

Assistant Collection Manager

RELATIONSHIP MANAGER Company Name – Muthoot Fincorp LimitedJob Title – Relationship Manager, Secured &amp; Unsecured Business Loans Grade – C2Location – PAN IndiaReports to – Business Manager, Secured &amp; Unsecured Business LoansSpan Of Control – NA Job Purpose The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship.  Key Job Responsibilities Deliver on Customer Acquisition through business development<ul><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>Work in the Area assigned by the Branch Business Manager and generate leads</li><li>Cold Calling to the potential customer base to generate business</li><li>Daily Sales Calls as per the Plan submitted to BBM</li><li>To find, nurture and develop excellent relationship with the Referral Partners / Connectors</li></ul> Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business<ul><li>To give doorstep service to customers – at their residence or office.</li><li>To learn the Organization’s policies, and source files as per the policy.</li><li>To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </li><li>To Support the Customers in terms of end -to- end loan processing.</li><li>To act as the Bridge between Customers and the Branch</li><li>To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</li><li>Retain existing live loan customers.</li></ul> Knowledge, Skills &amp; Attributes<ul><li>Result Orientation</li><li>Customer Service &amp; Retention Focus</li><li>Strong presentation skills</li><li>Relationship Building &amp; Stake holder Management</li><li>Process Knowledge/ Orientation</li><li>Cross Selling / Upselling Skills</li><li>Business Development</li><li>Communication Skills – Proficiency in local language and English</li></ul> Culture at Muthoot Pappachan GroupWe do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. Our Core Values Integrity<ul><li>Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value</li></ul> Collaboration<ul><li>Genuinely believe &amp; treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks</li></ul> Excellence<ul><li>Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge &amp; ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence</li></ul> Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”<ul><li>Honesty</li><li>Humility </li><li>Empathy </li><li>Empowerment</li><li>Agility</li><li>Ownership</li><li>Fresh Thinking &amp; Continuous Renewal</li><li>Inclusion</li><li>Work-Life Balance</li></ul> Role RequirementsEducational Qualification – Graduate Experience – At least 2 years’ experience in working in Retail Assets especially Home Loans and Loan Against Property business.   Exposure to Affordable segment preferred.

Relationship Manager

SENIOR RELATIONSHIP MANAGER - SECURED & UNSECURED LENDING BUSINESS <div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div> </div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div> </div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div> </div>

Senior Relationship Manager

Territory Sales Manager-LOANS AGAINST GOLD-Marketing Branches OperationsRole- Territory Sales ManagerJD :<ul><li>Responsible for business development of Area / Cluster</li><li>Strengthen business relation and co-ordination with other business and close liason with branch banking team and Area Manager</li><li>Regular Travel to branches – All branch visit to be done once in month</li><li>Educate the GLROs regularly and also updating them with new policies introduced by HO</li><li>Ensure every GLROs meets they SOP / KRA targets – See that week wise targets are set to GLRO and they are being achieved</li><li>To fill the Gaps by regular recruitment of GLROs</li><li>Find new potential locations where Gold loan can be started</li><li>Need to have market update , competition info .</li><li>To guide GLRO that there should be smooth process of Gold Loan operations at branch</li><li>Proper documentation of Gold loan to the taught to GLRO so that it help in FPT authorization of file</li><li>10Lakhs above customer ASM to speak/ meet individually. To identify new HNI clients</li><li>Make sure Files are authorized within the HO TAT specified period and see that no branch falls under EMBARGO</li><li>Area to be under ZERO NPA always</li><li>Team Handling role</li></ul>  Job Requirement<ul><li>Minimum Graduation</li><li>Good Communication skills</li><li>Excellent Team Player</li><li>Ready to travel</li><li>Have regular repo with other departments</li><li>Eager to learn – Should have knowledge of policies and process</li><li>Knowledge on Gold loan is preferable.</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Territory Sales Manager

SENIOR BUSINESS DEVELOPMENT OFFICER <table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%">JOB DESCRIPTION                   </td></tr><tr><td valign="top" width="10.19830028328612%">A</td><td colspan="3" valign="top" width="89.80169971671388%">Job Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Company Name</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Muthoot Fincorp Ltd.</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Position/Designation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Business Development Executive </td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">B2</td></tr><tr><td valign="top" width="10.19830028328612%">4</td><td valign="top" width="39.94334277620396%">Department</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH</td></tr><tr><td valign="top" width="10.19830028328612%">5</td><td valign="top" width="39.94334277620396%">Sub Department (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">N/A-Sub Department</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Employment Type</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Probationer</td></tr><tr><td valign="top" width="10.19830028328612%">B</td><td colspan="3" valign="top" width="89.80169971671388%">Job Role</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Job Role</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Business Development</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Reporting to - Designation and Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Manager</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">No Of Reportees</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">   4</td><td valign="top" width="39.94334277620396%">   Main Tasks</td><td valign="top" width="2.8328611898016995%">   :</td><td valign="top" width="47.02549575070822%">Increase the Branch business 1.Field Marketing. 2.Generate Leads on daily basis.3.Conversation of leads 4.Sales Calls 5.Generate new customer Business for GL and Third party.  </td></tr><tr><td valign="top" width="10.19830028328612%">    5</td><td valign="top" width="39.94334277620396%">    Areas of Responsibility</td><td valign="top" width="2.8328611898016995%">    :</td><td valign="top" width="47.02549575070822%">1.Achieve Monthly Sales Target. 2.Cross selling and up selling of third Party and group products to Gold Loan customers. 3.Adhere to lending norms and maintain integrity in customer transactions. 4.Support the branch in interest collection. 5.Conduct branch catchment development activities and generate customer leads and converting them to NCA. </td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Special Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate/Post Graduate.</td></tr><tr><td valign="top" width="10.19830028328612%">7</td><td valign="top" width="39.94334277620396%">Compensation Band</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Based on Market Standards/Internal norms</td></tr><tr><td valign="top" width="10.19830028328612%">8</td><td valign="top" width="39.94334277620396%">Entitlements</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">9</td><td valign="top" width="39.94334277620396%">Stake Holders</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">MFL Staﬀ, Group Company Staﬀ, Customers</td></tr><tr><td valign="top" width="10.19830028328612%">10</td><td valign="top" width="39.94334277620396%">Assets Required</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">11</td><td valign="top" width="39.94334277620396%">Career Progression</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td colspan="4" valign="top" width="100%">Personal Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">12</td><td valign="top" width="39.94334277620396%">Educational Qualiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate (minimum)</td></tr><tr><td valign="top" width="10.19830028328612%">13</td><td valign="top" width="39.94334277620396%">Technical Certiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</td></tr><tr><td valign="top" width="10.19830028328612%"> 14</td><td valign="top" width="39.94334277620396%"> Skill Sets</td><td valign="top" width="2.8328611898016995%"> :</td><td valign="top" width="47.02549575070822%">Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</td></tr><tr><td valign="top" width="10.19830028328612%">15</td><td valign="top" width="39.94334277620396%">Communication Skills</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Conversant in local language and English</td></tr><tr><td valign="top" width="10.19830028328612%">16</td><td valign="top" width="39.94334277620396%">Total Field Sales Experience</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">1Year(s)0 Month(s)</td></tr><tr><td valign="top" width="10.19830028328612%">17</td><td valign="top" width="39.94334277620396%">Behavioral Competencies</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">NA</td></tr><tr><td valign="top" width="10.19830028328612%">18</td><td valign="top" width="39.94334277620396%">Other Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td valign="top" width="10.19830028328612%">19</td><td valign="top" width="39.94334277620396%">Remarks</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">C</td><td colspan="3" valign="top" width="89.80169971671388%">Approvals</td></tr><tr><td valign="top" width="10.19830028328612%">24</td><td valign="top" width="39.94334277620396%">Prepared by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">25</td><td valign="top" width="39.94334277620396%">Approved by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </td></tr></tbody></table> MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN

Business Development Executive

SENIOR CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities •To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. •Promote and maintain positive relations with all contacts, customers, and potential customers•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.•Conduct promotional activities for marketing and drive referral programs for customer acquisition•Responsible to handle day to day transactions and valuables.•Maintain all data and records related to daily transactions•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills &amp; Attributes•Result Orientation•Customer Service &amp; Retention Focus•Digital Mindset•Relationship Building•Process Knowledge/ Orientation•Effective Time Management•Cross Selling / Upselling Skills•Business Development•Communication Skills – Proficiency in local language and EnglishRole RequirementsEducational Qualification – Graduate Experience – 1 year experience in lending / financial services <table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Senior Customer Services Executive

CREDIT OFFICER <table border="0" cellpadding="0" cellspacing="0" width="614"><tbody><tr><td class="xl65" height="77" width="100%">1. Meet  customer's   business premises and residence and conduct a detailed  verifiaction.2. Proper credit assessment as per template and reporting to Credit Manager3. Conduct study on cash flow, ability to pay of customer with utmost intergrity.4. Gather all relevant information thru discussion &amp; document to make a proper credit analysis.</td></tr></tbody></table>

Credit Officer

SENIOR CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities •To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. •Promote and maintain positive relations with all contacts, customers, and potential customers•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.•Conduct promotional activities for marketing and drive referral programs for customer acquisition•Responsible to handle day to day transactions and valuables.•Maintain all data and records related to daily transactions•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills &amp; Attributes•Result Orientation•Customer Service &amp; Retention Focus•Digital Mindset•Relationship Building•Process Knowledge/ Orientation•Effective Time Management•Cross Selling / Upselling Skills•Business Development•Communication Skills – Proficiency in local language and EnglishRole RequirementsEducational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services <table border="0" cellpadding="0" cellspacing="0" width="330"></table>

CUSTOMER SERVICE EXECUTIVE Key Job Responsibilities •To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. •Promote and maintain positive relations with all contacts, customers, and potential customers•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.•Conduct promotional activities for marketing and drive referral programs for customer acquisition•Responsible to handle day to day transactions and valuables.•Maintain all data and records related to daily transactions•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being Knowledge, Skills &amp; Attributes•Result Orientation•Customer Service &amp; Retention Focus•Digital Mindset•Relationship Building•Process Knowledge/ Orientation•Effective Time Management•Cross Selling / Upselling Skills•Business Development•Communication Skills – Proficiency in local language and EnglishRole RequirementsEducational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services <table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Customer Service Executive

RELATIONSHIP MANAGER <div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div> </div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div> </div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div> </div>

SENIOR RELATIONSHIP OFFICER <table border="0" cellpadding="0" cellspacing="0" width="614"><tbody><tr><td class="xl63" height="39" width="100%">1. Daily Sales Calls as per plan shared by BBM. 2. Generate customer leads. 3. Lead conversion to Sales. 4. Collect relevant data points&amp; documents for credit assessment from the customers.</td></tr></tbody></table>

Senior Relationship Officer

BUSINESS DEVELOPMENT OFFICER <table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%">JOB DESCRIPTION                   </td></tr><tr><td valign="top" width="10.19830028328612%">A</td><td colspan="3" valign="top" width="89.80169971671388%">Job Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Company Name</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Muthoot Fincorp Ltd.</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Position/Designation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Business Development Executive </td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">B2</td></tr><tr><td valign="top" width="10.19830028328612%">4</td><td valign="top" width="39.94334277620396%">Department</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">BRANCH</td></tr><tr><td valign="top" width="10.19830028328612%">5</td><td valign="top" width="39.94334277620396%">Sub Department (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">N/A-Sub Department</td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Employment Type</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Probationer</td></tr><tr><td valign="top" width="10.19830028328612%">B</td><td colspan="3" valign="top" width="89.80169971671388%">Job Role</td></tr><tr><td valign="top" width="10.19830028328612%">1</td><td valign="top" width="39.94334277620396%">Job Role</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Business Development</td></tr><tr><td valign="top" width="10.19830028328612%">2</td><td valign="top" width="39.94334277620396%">Reporting to - Designation and Grade</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Branch Manager</td></tr><tr><td valign="top" width="10.19830028328612%">3</td><td valign="top" width="39.94334277620396%">No Of Reportees</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">   4</td><td valign="top" width="39.94334277620396%">   Main Tasks</td><td valign="top" width="2.8328611898016995%">   :</td><td valign="top" width="47.02549575070822%">Increase the Branch business 1.Field Marketing. 2.Generate Leads on daily basis.3.Conversation of leads 4.Sales Calls 5.Generate new customer Business for GL and Third party.  </td></tr><tr><td valign="top" width="10.19830028328612%">    5</td><td valign="top" width="39.94334277620396%">    Areas of Responsibility</td><td valign="top" width="2.8328611898016995%">    :</td><td valign="top" width="47.02549575070822%">1.Achieve Monthly Sales Target. 2.Cross selling and up selling of third Party and group products to Gold Loan customers. 3.Adhere to lending norms and maintain integrity in customer transactions. 4.Support the branch in interest collection. 5.Conduct branch catchment development activities and generate customer leads and converting them to NCA. </td></tr><tr><td valign="top" width="10.19830028328612%">6</td><td valign="top" width="39.94334277620396%">Special Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate/Post Graduate.</td></tr><tr><td valign="top" width="10.19830028328612%">7</td><td valign="top" width="39.94334277620396%">Compensation Band</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Based on Market Standards/Internal norms</td></tr><tr><td valign="top" width="10.19830028328612%">8</td><td valign="top" width="39.94334277620396%">Entitlements</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">9</td><td valign="top" width="39.94334277620396%">Stake Holders</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">MFL Staﬀ, Group Company Staﬀ, Customers</td></tr><tr><td valign="top" width="10.19830028328612%">10</td><td valign="top" width="39.94334277620396%">Assets Required</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">As per policy</td></tr><tr><td valign="top" width="10.19830028328612%">11</td><td valign="top" width="39.94334277620396%">Career Progression</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td colspan="4" valign="top" width="100%">Personal Speciﬁcation</td></tr><tr><td valign="top" width="10.19830028328612%">12</td><td valign="top" width="39.94334277620396%">Educational Qualiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Graduate (minimum)</td></tr><tr><td valign="top" width="10.19830028328612%">13</td><td valign="top" width="39.94334277620396%">Technical Certiﬁcation</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</td></tr><tr><td valign="top" width="10.19830028328612%"> 14</td><td valign="top" width="39.94334277620396%"> Skill Sets</td><td valign="top" width="2.8328611898016995%"> :</td><td valign="top" width="47.02549575070822%">Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</td></tr><tr><td valign="top" width="10.19830028328612%">15</td><td valign="top" width="39.94334277620396%">Communication Skills</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Conversant in local language and English</td></tr><tr><td valign="top" width="10.19830028328612%">16</td><td valign="top" width="39.94334277620396%">Total Field Sales Experience</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">1Year(s)0 Month(s)</td></tr><tr><td valign="top" width="10.19830028328612%">17</td><td valign="top" width="39.94334277620396%">Behavioral Competencies</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">NA</td></tr><tr><td valign="top" width="10.19830028328612%">18</td><td valign="top" width="39.94334277620396%">Other Requirements (if any)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Null</td></tr><tr><td valign="top" width="10.19830028328612%">19</td><td valign="top" width="39.94334277620396%">Remarks</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">C</td><td colspan="3" valign="top" width="89.80169971671388%">Approvals</td></tr><tr><td valign="top" width="10.19830028328612%">24</td><td valign="top" width="39.94334277620396%">Prepared by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%"> </td></tr><tr><td valign="top" width="10.19830028328612%">25</td><td valign="top" width="39.94334277620396%">Approved by (Name/Designation/ Date)</td><td valign="top" width="2.8328611898016995%">:</td><td valign="top" width="47.02549575070822%">Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </td></tr></tbody></table> MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN

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