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Subramanya Nagar

Puttenahalli

Company: Spotops Digital
Location: JP Nagar 7th Phase, Bangalore
Position: Customer Service Executive – International Voice Process
Work Timings: 6:30 PM to 4:30 AM (Night Shift – US Shift)
About Us:
Spotops Digital is a growing automobile business headquartered in Texas, USA, with operations in Bangalore, India. We specialize in providing customer support and business solutions for our US clients in the automotive sector.
Job Description:
We are looking for enthusiastic and customer-focused professionals for our International Voice Process – Customer Service team. You will be handling inbound and outbound calls, assisting customers based in the USA with their queries and service-related issues.
Responsibilities:
Interact with US-based customers over phone calls.
Provide accurate information and resolve customer issues efficiently.
Maintain call records and ensure customer satisfaction.
Work closely with the team to achieve service quality goals.

Requirements:
Excellent communication skills in English (both verbal and written).
Willingness to work in night shifts (6:30 PM – 4:30 AM IST).
Basic computer knowledge and ability to multitask.
Prior experience in international voice process preferred but not mandatory.
Freshers with good communication skills are welcome.

Perks & Benefits:
Attractive salary package and performance incentives.
Cab facilities provided (pickup and drop).
Opportunity to work with a US-based business in the automobile sector.




Spotops Digital

Customer Service Executive

Kailasipalyam

Summary
We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities
Handle inbound customer queries, complaints, and escalations with professionalism
Provide timely and effective resolutions within SLA timelines
Identify opportunities for upselling and cross-selling relevant products or services
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure seamless issue resolution
Handle disputes and dissatisfied customers with empathy and efficiency
Contribute to continuous improvement initiatives in customer experience
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics


RequirementsRequirements:

Excellent verbal and written communication skills
Strong customer relationship management and problem-solving abilities
Proven ability in upselling, cross-selling, and inbound sales
Escalation handling and dispute resolution expertise
Strong multitasking and time management skills
Ability to manage multiple stakeholders effectively
Adaptable, flexible, and a strong team player
Target-driven with a focus on achieving SLAs and sales goals

Qualifications

Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)
Strong interpersonal and negotiation skills
Comfortable working in rotational or fixed afternoon shifts




2Coms Consulting Pvt Ltd.

Inbound Sales Representative

I.I.T.Main Gate

Andheri West

We are seeking a dedicated and detail-oriented Customer Support Executive to deliver exceptional support for our services. The role involves addressing customer inquiries, resolving technical issues, and ensuring seamless service delivery. The ideal candidate must have a strong understanding of basic computer operations and troubleshooting to assist customers effectively. 


Mcm Bpo Private Limited

Customer Support Executive

Kenchanapura

International Voice Process Representative
==============================

Summary


We are seeking highly motivated and customer-focused individuals to join our HR Support team as International Voice Process Representatives. As a key member of our global BPO environment, you will play a vital role in delivering exceptional support to our clients. This is an exciting opportunity to build a career in a fast-paced and dynamic industry, with potential for absorption into client payroll based on performance and business needs.

Responsibilities


Provide exceptional customer support through voice-based interactions
Handle customer inquiries, concerns, and feedback in a professional and courteous manner
Utilize strong interpersonal skills to build rapport with customers and resolve issues efficiently
Work collaboratively with the team to achieve sales and customer satisfaction targets
Participate in structured training and development programs to enhance skills and knowledge
Adhere to company policies, procedures, and quality standards


RequirementsRequirements:

Qualification: Graduate or Undergraduate degree
Experience: Minimum 6 months in a customer support or voice-based process
Skills:

+ Excellent English communication (verbal)
+ Strong interpersonal skills and customer orientation
+ Ability to work in rotational and night shifts
+ Willingness to work with a globally respected brand
+ Immediate joiners or those with a maximum of 15 days' notice preferred

BenefitsCTC: Up to ₹56,000 per month (based on last drawn salary and experience)
Laptop and other assets will be provided by the company.
P.F + E.S.I + 5000/- performance bonus monthly.
The company will give a two-way cab facility. 




International Voice Process

Santacruz

Job Title: Manager – Teleconsultation Operations
Work Mode: Work from Office
Timings: 11:00 AM to 8:00 PM

Job Summary:
We are seeking a level-headed, process-oriented Manager to oversee end-to-end teleconsultation operations across multiple projects. The role involves managing Doctors, Agents, and Quality Agents, ensuring operational efficiency, roster planning, MIS reporting, and high-quality service delivery. The ideal candidate should have experience in team leadership, call architecture/dialler operations, and a strong ability to coordinate across departments while maintaining a calm and professional approach with medical professionals.

Key Responsibilities:


Manage and lead teams of Doctors, Agents, and Quality Agents involved in teleconsultation services.


Oversee multiple teleconsultation projects, ensuring smooth daily operations and timely delivery.


Prepare and manage rosters, shift allocations, and leave schedules for doctors and agents.


Track and maintain MIS reports, call logs, and performance metrics across all teams.


Manage dialler architecture, monitor call flow, and coordinate with tech for smooth functioning.


Act as the first point of contact for escalations, addressing doctor or agent concerns professionally and calmly.


Ensure quality standards are maintained through performance reviews and feedback sessions.


Coordinate with HR, IT, and Operations for manpower planning, onboarding, and process alignment.


Identify process gaps and drive continuous improvement initiatives.


Assist senior management in recruitment planning, reporting, and project implementation.



Requirements:


3–6 years of experience in Operations / Team Management, preferably in Healthcare, Teleconsultation, or BPO environments.


Strong leadership skills with experience managing diverse teams (doctors, agents, quality).


Hands-on knowledge of Dialler systems, Call Architecture, and Workforce Management.


Excellent proficiency in Excel / Google Sheets / MIS reporting.


Strong interpersonal and coordination skills to work with medical professionals and support teams.


Calm, level-headed personality with ability to handle conflicts and maintain team harmony.


Graduate or Postgraduate (MBA / Healthcare Management preferred).



Preferred Skills:


Experience in teleconsultation or healthcare process management.


Analytical mindset with process improvement orientation.


Exposure to reporting dashboards and performance analysis.



Welcome Cure

Operation Manager

Santoshi Mata Chowk

Indian Card Company

NOVEMBER MEGA HIRING DRIVE!

This Winter, let your career shine brighter than ever!

Join the Top MNCs of Pune City and kickstart your global career.

Domains Hiring:
Insurance | Telecom | Travel | Banking | Retail | Utilities

Who Can Apply:
Graduate / Undergraduate Freshers & Experienced candidates.

Salary Range: ₹17,000 – ₹50,000
Incentives: Upto 70,000/-
Process: One-day Interview | Same-day Selection.

Don’t wait for opportunities — create one today...

Contact - 9021261479 | 8530842778 | 8177943227
Conviction HR - Pune, Koregaon Park


Conviction Hr Private Limited

Customer Care Executive

Rashtrapati Bhavan

Noida, Sec 65

ienergizer noida is hiring for Go magenta
US Telecom Blended Process (70% chat & 30% voice),


 any graduate or undergrad. with minimum 06 months of international chat/email or
blended process and with good communication and written skills can apply,
 5 days a week working with rotational shifts and rotational offs., no cab,
 salary - Rs.45000 ctc and Rs.38400 inhand (for more than 1 year of exp.) and
Rs.40000 ctc and Rs.33400 inhand (for 06 months to 01 year of exp.), work from
office profile

Job Description:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing
both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

Requirements:
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Ability to work graveyard shifts.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts: Graveyard shifts only.

Note: No cab facilities.


Interested Person may whatsapp resume at 7290012570


Ienergizer

Sector 29 Chandigarh

Phase 4 mohali

Job Title: Sales Representative – Outbound Calling (Night Shift)
Location: Mohali, Punjab
Job Type: Full-time
Shift: Night Shift (Fixed & Flexible Schedules Available)
Industry: Telecommunications
Experience: Freshers & Experienced Welcome
Languages Required: Punjabi or English (Knowing both is a plus)
Salary: Competitive Salary + Bonuses + Incentives
 We’re Hiring Sales Representatives – Outbound Calling (Night Shift)
Are you confident, persuasive, and looking to build a successful sales career? Join our dynamic team in telecom outbound calling, based in the heart of Mohali.
Whether you're experienced or just starting out, this is a great opportunity to grow in a supportive and high-energy environment.
What We Offer:
 Competitive fixed salary
 Monthly performance bonuses & team incentives
 Fast-track promotions based on performance
 Night shift – fixed or flexible schedule options
 Positive, fast-paced, and dynamic work culture
 Office located in central Mohali – easy to commute
 On-the-job training and business skill development
Who Can Apply:
Must speak Punjabi or English (knowing both is a plus)
Confident with strong communication skills
Sales experience is a bonus – freshers are encouraged to apply
Having a laptop is a plus point
Comfortable working night shifts

Perks of the Job:
 Career growth and leadership opportunities
 Regular team bonuses and motivational incentives
 Learn business fundamentals and communication strategies
 Apply Today – Step Into a Rewarding Sales Role!
Join a growing team and start building your future in the telecom industry!


Black Tiel Marketing Agency

Sales Executive

Chikka Veerana Palya

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.




Glympse Human Capital Services

International Voice Process Agent

Hanuman Mandir Dundahera Gurgaon

US voice telecom process customer service+ up selling process 
* Job location - Gurgaon sec-21 
* Grad/ Under grad with min 1 year (365 days ) international voice exp mandatory.
* Decent communication skills required.
* Quality -B2 High 
* US shifts/ 5 days working/ rotational week offs/ 10 hrs shifts including 1 hr break.
* Both side cabs (40 KM radius)
* Salary upto 6.5 lpa (50k in-hand )
* Incentives up to 0-30% of fixed CTC


Harsaru Village Gurgaon

Position: Customer Relationship Manager (CRM) - Female
Location: Gurugram, Haryana sector 88 A
Department: Facility Management
Employment Type: Full-time
 
About the Role:
We are seeking a well-groomed, professional female Customer Relationship Manager to oversee resident relations and ensure exceptional service delivery at our premium high-rise residential society in Gurugram. The ideal candidate will serve as the primary liaison between residents, facility management, and various stakeholders while maintaining the highest standards of customer service excellence.
 
Key Responsibilities:
 
A. Resident Relationship Management:
- Serve as the first point of contact for all resident inquiries, complaints, and feedback
- Build and maintain strong relationships with residents, understanding their needs and preferences
- Conduct regular resident satisfaction surveys and implement improvement initiatives
- Organize resident engagement activities and community events
- Handle resident onboarding and orientation processes
 
B. Service Coordination:
- Coordinate with various departments (housekeeping, security, maintenance, landscaping) to ensure seamless service delivery
- Monitor service quality standards and ensure timely resolution of maintenance requests
- Conduct regular inspections of common areas and facilities
- Liaise with vendors and service providers to maintain service excellence
 
C. Administrative Duties:
- Maintain accurate records of resident interactions, complaints, and resolutions
- Prepare monthly reports on resident satisfaction and service metrics
- Handle documentation related to resident agreements and society bylaws
- Manage CRM software and resident database
- Coordinate with society management committee for compliance and reporting
 
D. Communication & Correspondence:
- Issue notices, circulars, and communications to residents
- Manage resident portal and communication channels
- Handle email and phone inquiries professionally
- Maintain effective communication with all stakeholders
 
E. Crisis Management:
- Handle emergency situations and resident grievances effectively
- Coordinate with security and emergency services when required
- Maintain calm and professional demeanor in challenging situations
 
 Required Qualifications:
- Bachelor's degree in Hospitality, Business Administration, Communications, or related field
- Minimum 2-3 years of experience in customer service, hospitality, or facility management
- Excellent communication skills in English and Hindi (additional regional languages preferred)
- Proficiency in MS Office and CRM software
- Presentable personality with excellent grooming standards
 
Essential Skills:
- Strong interpersonal and relationship-building abilities
- Excellent problem-solving and conflict resolution skills
- Professional etiquette and diplomatic communication
- Ability to multitask and work under pressure
- Customer-centric approach with patience and empathy
- Knowledge of residential society operations and RWA guidelines
- Basic understanding of facility management services
 
Preferred Attributes:
- Experience in premium residential complexes or hospitality sector
- Knowledge of Haryana RERA and cooperative society laws
- Certification in customer relationship management
- Experience in organizing community events
- Multilingual capabilities
 
Working Conditions:
- 6-day working week with rotational weekly off
- May require flexibility in working hours for events or emergencies
- Professional office environment within the residential complex
 
 
 


Uftultra Facility Management Private Limited

Customer Relationship Manager

Malad West

Handle inbound and outbound calls for International & Domestic Voice Process
Resolve customer queries with professionalism and efficiency
Maintain high standards of customer satisfaction and service quality
Meet performance metrics and ensure adherence to process guidelines



Elevate X Solutions

Karampur Chaudhary

Baheri

The Customer Service Executive is responsible for assisting passengers at various stages of their airport journey — from check-in to boarding and after arrival. The role focuses on providing excellent customer experience, ensuring passenger satisfaction, and maintaining airline and airport standards.
Key Responsibilities:Passenger Assistance:


Greet passengers courteously and assist them at check-in counters.
Verify documents such as tickets, ID proofs, and travel permits.
Issue boarding passes and baggage tags.

Information & Communication:


Provide accurate information regarding flight schedules, delays, gates, and boarding procedures.
Make announcements when required and assist in crowd management.

Special Handling:


Assist elderly passengers, unaccompanied minors, and differently-abled passengers.
Coordinate wheelchair assistance and escort services.

Customer Support:


Handle passenger queries, complaints, and requests politely and efficiently.
Maintain calm during flight delays or disruptions and provide timely updates.

Coordination:


Liaise with other departments such as security, baggage, and ramp for smooth passenger movement.
Ensure boarding gates close on time and all passengers are accounted for.

Grooming & Professionalism:


Maintain high grooming standards as per airline policy.
Represent the airline with a positive and professional attitude.
Skills & Qualifications:Minimum education: 10+2 (Graduate preferred).
Excellent communication skills in English and local language.
Pleasant personality and confident attitude.
Customer-oriented mindset with patience and empathy.
Ability to work under pressure and in rotational shifts.
Work Environment:Shift-based work (morning, evening, night).
Standing for long durations.
Fast-paced airport environment requiring multitasking.




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Customer Support Jobs In Herohalli - 3393 Verified Vacancies

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