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College Square

Chandni Chowk

Recruitment skills, Gentle presentation, Financial knowledge and team management skills required.


Kotak Life Insurance

Team Leader - Operations

Subramanya Nagar

Kailasipalyam

Job Description Job Title: Customer Support Associate – Sales Process
Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities: Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies:
Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications: 
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




2Coms Consulting Pvt Ltd.

Customer Support Associate – Sales Process

Soukya Road

Location: Bangalore, India
 Department: Sales & Marketing / Operations
 Reporting To: Head of Sales & Marketing
About the RoleWe are looking for an experienced and detail-oriented CRM Manager to oversee and enhance our end-to-end customer relationship management systems and workflows. The ideal candidate will be responsible for maintaining data integrity, ensuring team adoption, driving customer engagement, and using CRM analytics to improve lead conversion and retention.
Key Responsibilities1. CRM Strategy & AdministrationOwn and manage the company’s CRM platform (Zoho CRM / equivalent) end-to-end.
Design and implement process flows, automation, and integrations across sales, marketing, and service modules.
Ensure data accuracy, deduplication, and proper tagging of leads, properties, projects, and contacts.
Regularly audit the CRM to maintain hygiene and enforce naming, tagging, and process discipline.
2. Team Enablement & AdoptionTrain and support sales and marketing teams in proper CRM usage.
Develop standard operating procedures (SOPs) and checklists for data entry and activity tracking.
Monitor compliance and follow up on missing or incorrect entries.
3. Customer Lifecycle ManagementMap and monitor every stage of the customer journey — from lead to deal closure to post-sale service.
Set up workflows and notifications to ensure timely follow-ups and proactive engagement.
Work with marketing to run personalized email campaigns, drip journeys, and referral programs.
4. Reporting & InsightsGenerate regular dashboards and performance reports for management.
Track lead sources, campaign effectiveness, conversion ratios, and sales KPIs.
Provide actionable insights to improve sales productivity and customer satisfaction.
5. Cross-Functional CollaborationCoordinate with Sales, Marketing, Property Management, and Tech teams for process improvements.
Work closely with the leadership team to align CRM data with business goals.
Key Skills & CompetenciesStrong knowledge of Zoho CRM (or similar CRM such as Salesforce, HubSpot, or Freshsales).
Experience in workflow automation, data management, and reporting.
Excellent analytical and communication skills.
Process-driven mindset with strong attention to detail.
Ability to train and motivate teams.
Familiarity with real estate, brokerage, or property-management workflows preferred.
QualificationsBachelor’s or Master’s degree in Business, Marketing, or related field.
3–6 years of experience in CRM administration, preferably in a real-estate or service-driven business.
Certification in CRM tools (Zoho, Salesforce, HubSpot, etc.) is a plus.
Performance IndicatorsCRM data hygiene score (accuracy, duplicate ratio, completeness).
Team adoption and compliance rate.
Reduction in lead response time.
Improvement in conversion and retention metrics.
Timeliness and accuracy of reports/dashboards.

CompensationCompetitive salary commensurate with experience, plus performance incentives linked to process improvement and data quality.


Home Raaga

CRM Manager

Rahora

Roles and responsibilities:
  
·        Takes complete ownership of the aligned team’s performance
·        Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices
·        Understands client’s processes and suggest modes of value addition
·        Monitor adherence of Service Level Agreement (SLAs) for the designated team
·        Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team
·        Works with WFM/Recruitment/Clients to agree on Manpower planning
·        Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions
·        To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations
·        Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team  Expected to represent WBR/MBR with clients/operations
·        Keeps Operational costs to a minimum and ensures revenue targets are met
·        Responsible for ensuring occupancy & utilization is at optimum level
·        Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner
·        Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success
·        Administers separation cases to HR in case advisors are not meeting performance metric
·        consistently and arranging backfills on a timely basis  Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints
·        Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted
 
Key Skills :
·        Email queue Knowledge
·        Good analytical skills
·        Time Management
·        Ability to multitask
·        Ability to work well in and promote a team environment
·        Knowledge of NPS
·        People management skills
·        Flexible to adapt new workflows
·        Excellent communication and comprehension skills are required
 
Preferred Skills:
·        Strong communication skills in English
. 		Team Management 
 
Critical Competencies:
·        Customer Service
·        Good analytical skills
·        Must be very good with data representation
·        Must be very good with MS Excel
·        Time Management
·        Ability to multi-task


Teleperformance

Manager

Sukhdev Nagar

Babarpur

Pay: ₹40,000.00-₹50,000.00 per month
Job Description:
Student Services Advisor (India-based role supporting Canadian education)
Location: On-site, Karnal, Haryana
Type: Full-time
Salary: ₹40,000 – ₹50,000/month + performance incentives
Start Date: Immediate
Timing:- 09:00 Am to 6:00 Pm IST
Website: https://a1globalcollege.ca
About A1-Global College
A1-Global College of Health, Business & Technology is a Canadian private career college based in Mississauga, Ontario, operating under the Private Career Colleges Act of Ontario, 2005. We offer hands-on, performance-based training designed to prepare students for in-demand careers. Our international team supports learners globally — and now, we’re hiring in India to support our growing community.
Your Role: Supporting Student Success Across Borders
As a Student Services Advisor based in India, you’ll be an integral part of our international operations team, working closely with Canadian colleagues. You’ll guide prospective and current students throughout their academic journey — from first inquiry to graduation — helping them feel supported, understood, and empowered.
Key Responsibilities
Advise and guide students on academic pathways, program selection, and personal challenges.
Communicate college policies, timelines, and support services clearly and proactively.
Follow up with new student leads, schedule information sessions, and assist in onboarding.
Provide one-on-one academic counselling to encourage student retention and success.
Maintain and analyse student data to support academic performance reviews.
Coordinate tuition follow-ups and documentation with care and clarity.
Collaborate with the Canadian team to resolve student concerns in real-time.
Assist with virtual and local events, such as webinars, info sessions, and career prep.

Who You Are
Education: Bachelor’s degree in any relevant field (Education, Business, Counselling, Psychology, etc.)
Experience: 1–3 years in student advising, academic counselling, international education, or similar.
Language: Excellent spoken and written English.
Skills: Empathetic, solutions-focused, digitally savvy (comfortable with CRM/data tools), and proactive.
Bonus: Experience working with Canadian education or international admissions is a plus.

Why Join Us?
Be part of a mission-driven, cross-cultural team with a global footprint.
Work that matters: help students find clarity, confidence, and purpose in their academic journeys.
Opportunities to grow in the international education sector.
A workplace that values kindness, collaboration, and integrity.

How to Apply
We'd love to hear from you if you're ready to inspire students and grow with a Canadian institution that believes in your potential.
Please send your CV and a short cover letter to info@networthimmigration.com.
Job Types: Full-time, Permanent

Benefits:
Work from the Office

Work Location: In person


Networth Overseas Consultants

Student Services Advisor

Gandhi Nagar Mod

We are looking for an experienced and customer-focused Car Service Advisor to join our automobile service center in Jaipur. The ideal candidate should have strong technical knowledge of vehicles, excellent communication skills, and the ability to handle customer queries efficiently

Key Responsibilities:
Welcome customers and understand their vehicle service requirements.
Create job cards and explain recommended services and repairs.
Provide accurate service estimates, timelines, and cost details.
Coordinate with the workshop team to ensure timely and quality service delivery.
Keep customers informed about the progress of their vehicles.
Conduct final delivery inspection and ensure customer satisfaction.
Handle customer complaints and resolve issues professionally.
Maintain service records, billing, and documentation.


Requirements:Qualification:
 Diploma/Degree in Automobile Engineering or related field preferred.
Minimum 2–5 years of experience as a Service Advisor in an authorized car workshop or dealership.
Excellent communication and customer-handling skills.
Strong knowledge of vehicle maintenance and repair processes.
Ability to manage multiple service orders and prioritize tasks.
Proficiency in MS Office and service management software.




KBD Tax Solutions Private Limited

Car Service Advisor

Rashtrapati Bhavan

Shankar Chowk Gurgaon

🚨 We're Hiring! | International Voice Process – Night Shift 

🕔 Shift Timing: 5:30 PM – 2:30 AM (Monday to Friday)
🌎 Location: Gurgaon sec 19 , Udyog vihar 
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About Us:

V Power Logistics is a fast-growing logistics company with expanding operations in the US. We specialize in providing reliable freight and logistics solutions. We’re on the lookout for talented individuals who are confident, fluent in English, and passionate about sales and communication.
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About the Role:

Join our International Voice Process team and engage with US-based clients. If you're persuasive, energetic, and customer-focused, this is your opportunity to grow with a dynamic organization.

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Responsibilities:

✅ Make outbound calls to potential clients in the US
✅ Pitch our logistics and freight services confidently
✅ Understand client needs and suggest tailored solutions
✅ Maintain accurate follow-ups and CRM records
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Requirements:

✔️ Fluent in English (spoken & written)
✔️ Confident and patient during calls
✔️ Prior experience in international calling or sales is a plus


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What We Offer:

✨ One-way cab service or travel allowance
✨ Meal facilities during shift hours
✨ Fixed weekends off (Saturday & Sunday)
✨ Opportunity to work with a growing international team

Salary - Hike on your Current CTC
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Share your updated resume @ 9310023990


V Power Logistics

International BPO Executive

Sector 29 Chandigarh

Sector 22C chandigarh

Visa Town is an immigration firm, and we are looking for an experienced telecaller with at least 1 year of experience. The candidate should have good communication and convincing skills. Only experienced candidates can apply.


Overseas Visatown Private Limited

Telecaller

Gopipura

SMVS Swaminarayan Temple BRTS

Generate leads and follow up with clients.
Achieve sales targets and meet quotas.
Maintain accurate records of client interactions.
Communicate with clients and teams across time zones.
Report sales progress to management.



Nidhi Impex

Customer Sales Executive

Vkk Menon Road

Gandhipuram

Have to collect EMI from the customers who not paying the Loans.
Only Tele calling.


Nexus Management Services

Telecalling Executive

Summary
We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities
Handle inbound customer queries, complaints, and escalations with professionalism
Provide timely and effective resolutions within SLA timelines
Identify opportunities for upselling and cross-selling relevant products or services
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure seamless issue resolution
Handle disputes and dissatisfied customers with empathy and efficiency
Contribute to continuous improvement initiatives in customer experience
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics


RequirementsRequirements:

Excellent verbal and written communication skills
Strong customer relationship management and problem-solving abilities
Proven ability in upselling, cross-selling, and inbound sales
Escalation handling and dispute resolution expertise
Strong multitasking and time management skills
Ability to manage multiple stakeholders effectively
Adaptable, flexible, and a strong team player
Target-driven with a focus on achieving SLAs and sales goals

Qualifications

Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)
Strong interpersonal and negotiation skills
Comfortable working in rotational or fixed afternoon shifts




Inbound Sales Representative

Puttenahalli

Company: Spotops Digital
Location: JP Nagar 7th Phase, Bangalore
Position: Customer Service Executive – International Voice Process
Work Timings: 6:30 PM to 4:30 AM (Night Shift – US Shift)
About Us:
Spotops Digital is a growing automobile business headquartered in Texas, USA, with operations in Bangalore, India. We specialize in providing customer support and business solutions for our US clients in the automotive sector.
Job Description:
We are looking for enthusiastic and customer-focused professionals for our International Voice Process – Customer Service team. You will be handling inbound and outbound calls, assisting customers based in the USA with their queries and service-related issues.
Responsibilities:
Interact with US-based customers over phone calls.
Provide accurate information and resolve customer issues efficiently.
Maintain call records and ensure customer satisfaction.
Work closely with the team to achieve service quality goals.

Requirements:
Excellent communication skills in English (both verbal and written).
Willingness to work in night shifts (6:30 PM – 4:30 AM IST).
Basic computer knowledge and ability to multitask.
Prior experience in international voice process preferred but not mandatory.
Freshers with good communication skills are welcome.

Perks & Benefits:
Attractive salary package and performance incentives.
Cab facilities provided (pickup and drop).
Opportunity to work with a US-based business in the automobile sector.




Spotops Digital

Customer Service Executive

I.I.T.Main Gate

Nelco Company Bus Stop

Job Opportunity: Female Chat Agent Needed for dating app

Joining: Immediately joining
NO JOINING FEES

We're seeking a female candidate to join our chat support team for a dating app. If you're interested in a chat process role, please reply to this message.

Requirements:

- Fluent English speaking skills
- Age: No bar

Salary Package:

- Starting from ₹40000 -50000 per month
- Plus incentives (performance-based)

Experience in customer support or chat operations is a plus. Interested candidates, please reply.
Please add and make it sample if you’re interested, let me know 
You have to communicate with client, it’s totally non-process


Futurextrade

Chat Process Executive ( DATING APP )

Job DescriptionSummary
We are seeking a highly skilled and motivated Customer Support Associate to join our Sales Process team in Bangalore, India. As a key member of our customer support vertical, you will be responsible for managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. Your role will also involve supporting inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Responsibilities
Handle inbound customer queries, complaints, and escalations with professionalism
Provide timely and effective resolutions within SLA timelines
Identify opportunities for upselling and cross-selling relevant products or services
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure seamless issue resolution
Handle disputes and dissatisfied customers with empathy and efficiency
Contribute to continuous improvement initiatives in customer experience
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics


RequirementsRequirements:

Excellent verbal and written communication skills
Strong customer relationship management and problem-solving abilities
Proven ability in upselling, cross-selling, and inbound sales
Escalation handling and dispute resolution expertise
Strong multitasking and time management skills
Ability to manage multiple stakeholders effectively
Adaptable, flexible, and a strong team player
Target-driven with a focus on achieving SLAs and sales goals

Qualifications
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred)
Strong interpersonal and negotiation skills
Comfortable working in rotational or fixed afternoon shifts




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Customer Support Jobs In Herohalli - 3381 Verified Vacancies

Team Leader - Operations

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Chat Process Executive ( DATING APP )

Inbound Sales Representative