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<p>Branch Sales Officer</p><p> </p><table border="0" cellpadding="0" cellspacing="0" width="614"><tbody><tr><td class="xl63" height="39" width="100%"><br/><p>Key Job Responsibilities </p><p>Deliver on Customer Acquisition through business development</p><p>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</p><p>•Work in the Area assigned by the Branch Business Manager and generate leads</p><p>•Cold Calling to the potential customer base to generate business</p><p>•Daily Sales Calls as per the Plan submitted to BBM</p><p>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</p><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><p>•To give doorstep service to customers – at their residence or office.</p><p>•To learn the Organization’s policies, and source files as per the policy.</p><p>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </p><p>•To Support the Customers in terms of end -to- end loan processing.</p><p>•To act as the Bridge between Customers and the Branch</p><p>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</p><p>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</p><p>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</p><p>•Retain existing live loan customers.</p><p> </p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Strong presentation skills</p><p>•Relationship Building &amp; Stake holder Management</p><p>•Process Knowledge/ Orientation</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p></td></tr></tbody></table>

Muthoot Fincorp Limited

Branch Sales Executive

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p><p><br/></p><p>Key Job Responsibilities </p><p>•To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. </p><p>•Promote and maintain positive relations with all contacts, customers, and potential customers</p><p>•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.</p><p>•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.</p><p>•Conduct promotional activities for marketing and drive referral programs for customer acquisition</p><p>•Responsible to handle day to day transactions and valuables.</p><p>•Maintain all data and records related to daily transactions</p><p>•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being</p><p><br/></p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Digital Mindset</p><p>•Relationship Building</p><p>•Process Knowledge/ Orientation</p><p>•Effective Time Management</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p>Role Requirements</p><p>Educational Qualification – Graduate </p><p>Experience – 1 year experience in lending / financial services </p><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Senior Customer Services Executive

<p>CUSTOMER SERVICE EXECUTIVE</p><p><br/></p><p>Key Job Responsibilities </p><p>•To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. </p><p>•Promote and maintain positive relations with all contacts, customers, and potential customers</p><p>•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.</p><p>•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.</p><p>•Conduct promotional activities for marketing and drive referral programs for customer acquisition</p><p>•Responsible to handle day to day transactions and valuables.</p><p>•Maintain all data and records related to daily transactions</p><p>•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being</p><p><br/></p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Digital Mindset</p><p>•Relationship Building</p><p>•Process Knowledge/ Orientation</p><p>•Effective Time Management</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p>Role Requirements</p><p>Educational Qualification – Graduate </p><p>Experience – Freshers / 1 year experience in lending / financial services </p><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Customer Service Executive

<p>BRANCH MANAGER I</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Branch Manager

<p>SENIOR RELATIONSHIP OFFICER</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

Relationship Manager

<p>RELATIONSHIP MANAGER</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

<p>SENIOR BUSINESS DEVELOPMENT OFFICER</p><p><br/></p><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%"><p><strong>JOB DESCRIPTION                   </strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>A</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Job Speciﬁcation</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>1</p></td><td valign="top" width="39.94334277620396%"><p><strong>Company Name</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Muthoot Fincorp Ltd.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>2</p></td><td valign="top" width="39.94334277620396%"><p><strong>Position/Designation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Business Development Executive </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>3</p></td><td valign="top" width="39.94334277620396%"><p><strong>Grade</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>B2</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>4</p></td><td valign="top" width="39.94334277620396%"><p><strong>Department</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>BRANCH</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>5</p></td><td valign="top" width="39.94334277620396%"><p><strong>Sub Department (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>N/A-Sub Department</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>6</p></td><td valign="top" width="39.94334277620396%"><p><strong>Employment Type</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Probationer</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>B</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Job Role</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>1</p></td><td valign="top" width="39.94334277620396%"><p><strong>Job Role</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Branch Business Development</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>2</p></td><td valign="top" width="39.94334277620396%"><p><strong>Reporting to - Designation and Grade</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Branch Manager</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>3</p></td><td valign="top" width="39.94334277620396%"><p><strong>No Of Reportees</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p> </p><p> </p><p>4</p></td><td valign="top" width="39.94334277620396%"><p> </p><p> </p><p> </p><p><strong>Main Tasks</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p> </p><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Increase the Branch business </p><p>1.Field Marketing. </p><p>2.Generate Leads on daily basis.</p><p>3.Conversation of leads </p><p>4.Sales Calls </p><p>5.Generate new customer Business for GL and Third party.  </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p> </p><p> </p><p> </p><p>5</p></td><td valign="top" width="39.94334277620396%"><p> </p><p> </p><p> </p><p> </p><p><strong>Areas of Responsibility</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p> </p><p> </p><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>1.Achieve Monthly Sales Target. </p><p>2.Cross selling and up selling of third Party and group products to Gold Loan customers. </p><p>3.Adhere to lending norms and maintain integrity in customer transactions. </p><p>4.Support the branch in interest collection. </p><p>5.Conduct branch catchment development activities and generate customer leads and converting them to NCA.</p><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>6</p></td><td valign="top" width="39.94334277620396%"><p><strong>Special Requirements (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Graduate/Post Graduate.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>7</p></td><td valign="top" width="39.94334277620396%"><p><strong>Compensation Band</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Based on Market Standards/Internal norms</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>8</p></td><td valign="top" width="39.94334277620396%"><p><strong>Entitlements</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>As per policy</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>9</p></td><td valign="top" width="39.94334277620396%"><p><strong>Stake Holders</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>MFL Staﬀ, Group Company Staﬀ, Customers</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>10</p></td><td valign="top" width="39.94334277620396%"><p><strong>Assets Required</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>As per policy</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>11</p></td><td valign="top" width="39.94334277620396%"><p><strong>Career Progression</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Null</p></td></tr><tr><td colspan="4" valign="top" width="100%"><p>Personal Speciﬁcation</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>12</p></td><td valign="top" width="39.94334277620396%"><p><strong>Educational Qualiﬁcation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Graduate (minimum)</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>13</p></td><td valign="top" width="39.94334277620396%"><p><strong>Technical Certiﬁcation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p>14</p></td><td valign="top" width="39.94334277620396%"><p> </p><p><strong>Skill Sets</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>15</p></td><td valign="top" width="39.94334277620396%"><p><strong>Communication Skills</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Conversant in local language and English</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>16</p></td><td valign="top" width="39.94334277620396%"><p><strong>Total Field Sales Experience</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>1Year(s)0 Month(s)</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>17</p></td><td valign="top" width="39.94334277620396%"><p><strong>Behavioral Competencies</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>NA</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>18</p></td><td valign="top" width="39.94334277620396%"><p><strong>Other Requirements (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Null</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>19</p></td><td valign="top" width="39.94334277620396%"><p><strong>Remarks</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>C</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Approvals</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>24</p></td><td valign="top" width="39.94334277620396%"><p><strong>Prepared by (Name/Designation/ Date)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>25</p></td><td valign="top" width="39.94334277620396%"><p><strong>Approved by (Name/Designation/ Date)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </p></td></tr></tbody></table><p> </p><p>MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN</p>

Business Development Executive

<p>CUSTOMER SERVICE EXECUTIVE</p><p><br/></p><p>Key Job Responsibilities </p><p>•To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. </p><p>•Promote and maintain positive relations with all contacts, customers, and potential customers</p><p>•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.</p><p>•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.</p><p>•Conduct promotional activities for marketing and drive referral programs for customer acquisition</p><p>•Responsible to handle day to day transactions and valuables.</p><p>•Maintain all data and records related to daily transactions</p><p>•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being</p><p><br/></p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Digital Mindset</p><p>•Relationship Building</p><p>•Process Knowledge/ Orientation</p><p>•Effective Time Management</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p>Role Requirements</p><p>Educational Qualification – Graduate </p><p>Experience – 1 year experience in lending / financial services </p><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>GOLD INSPECTOR</p><p> </p><table border="0" cellpadding="0" cellspacing="0" width="1030"><tbody><tr><td class="xl64" height="460" width="21.844660194174757%">Main Tasks</td><td class="xl66" width="78.15533980582525%">(1) Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency as to its correctness with the system records.<br/>(2) Checking of ornaments as to its quantity, weight, quality and purity taken for pledge during the current gold inspection period.<br/>(3) Checking of greater than 5 months gold packets as to its quantity, weight, quality and purity for which gold inspections were done earlier.<br/>(4) Verification of Gold Loan pledge/release documents and reporting of anomalies if any observed.<br/>(5) Verifying whether the ornaments pledged under all schemes are solid ornaments and LP/SP ornaments are not accepted for pledge under any schemes.<br/>(6) Verification and reporting of any overdue gold loans, Low Purity and Spurious accounts are re-pledged or re-pledged under higher rate.<br/>(7) Verification of Documents and ornaments/coins for Swarnavarsham/Shwethavarsham Loans disbursed.<br/>(8) Verification of all Gold Loan related products/Packets, MSME Packets, Mahilamitra Loan Packets and Chitty Security Packets etc.<br/>(9) Conducting Handing over/Taking over of branch as and when required by the Management and sending reports of the same to BAI Dept.<br/>(10) Purity Index updation in the system<br/>(11) Verification and sealing of auction related packets.<br/>(12) Participating in the Gold Auction conducted in various branches as per the instruction from the Department Head<br/>(13) Conducting Special Inspection in Selected branches along with Internal Auditors as per instruction from HO Audit.<br/>(14) Verification of Bulk Pledge Packets, Balance Transfer Pledges, Doubtful Pledges as per the instruction from HOD.<br/>(15) Conducting Gurukul Training and Appraisal training to be given to Branch staff during Gold Inspection.<br/>(16) Other Key activities instructed by the Management on Demand.</td></tr><tr><td class="xl64" height="220" width="21.844660194174757%">Areas Of Responsibility</td><td class="xl66" width="78.15533980582525%">(1) Timely Reporting of discrepancies observed from the new &amp; old packets Verification.  <br/>(2) Reporting of observations/anomalies which are not rectified by the branch from the earlier inspections.<br/>(3) Immediate reporting of spurious ornaments found during the current Gold Inspection.<br/>(4) Verifying the each and every release of Gold Ornaments made during the period of inspection as the GI act as Joint Custodian during the period of audit.<br/>(5) Sending various reports as required by the BAI Dept.<br/>(6) Observing and reporting confidentially any malpractices made by the branch staff.<br/>(7) Reporting of acceptance for pledge certain type of ornaments like Cumbum chain, Karimani chain etc instructed not to be accepted for pledge by Management.<br/>(8) Verification of Gold Ornaments     pledged by Pawn     Brokers and give instruction to Branches to strictly avoid it &amp;     verification of Gold Packets relating to registered letters     returned.</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Special Requirements</td><td class="xl63" width="78.15533980582525%">-</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Compensation Band</td><td class="xl63" width="78.15533980582525%">Based on Market Standards/Internal norms</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Entitlements</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Stake Holders</td><td class="xl63" width="78.15533980582525%">MFL Staff, Group Company Staff</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Assets Required</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Career Progression</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Educational Qualification</td><td class="xl63" width="78.15533980582525%">Minimum Graduation with 2-3 yrs of Gold Appraisal experience Preferred.  Willing to Travel.</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Technical Qualification</td><td class="xl63" width="78.15533980582525%">Basic Computer Knowledge, esp.MS Office applications mandatory</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Skills</td><td class="xl63" width="78.15533980582525%">-</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Communication Skill</td><td class="xl63" width="78.15533980582525%">Conversant in local language &amp; English (proficiency in read, write and speak required)</td></tr></tbody></table>

Gold Loan Manager

<p>BRANCH BUSINESS MANAGER-HOME LOANS</p><table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%"><p><strong>Job Description</strong></p></td><td valign="top" width="62.131519274376416%"><p><strong> </strong></p></td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%"><p><strong>A</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong>  Job Specification</strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>1</strong></p></td><td width="27.562326869806093%"><p><strong>Company Name</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Muthoot Fincorp Limited</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>2</strong></p></td><td width="27.562326869806093%"><p><strong>Position / Designation</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Branch Business Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>3</strong></p></td><td width="27.562326869806093%"><p><strong>Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> D1</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>4</strong></p></td><td width="27.562326869806093%"><p><strong>Employment Type</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>All Employment Type</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>5</strong></p></td><td width="27.562326869806093%"><p><strong>Reporting to – </strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>State Business Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>6</strong></p></td><td width="27.562326869806093%"><p><strong>No. of Reportees,</strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>5 RMs / BSMs; 1 Collections Officer</p></td></tr><tr><td width="5.2631578947368425%"><p><strong> </strong></p><p><strong>7</strong></p><p><strong> </strong></p></td><td width="27.562326869806093%"><p><strong>Main Tasks &amp; Areas of Responsibility</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>Lead &amp; Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget</li><li>Own &amp; resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.</li><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.</li><li>To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.</li><li>To Watch closely the Competition activities and report the same to the Zonal and National teams.</li><li>To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.</li><li>To Attract &amp; Retain High Performers in the Team.</li><li>To Retain existing live loan customers.</li><li>To effectively liaison with law authorities for resolving conflicts if any.</li></ul><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>8</strong></p></td><td width="27.562326869806093%"><p><strong>Skills and Exposure</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.</li><li>Proven ability to Recruit and Retain high performing RO/RM/BSMs.</li></ul><p> </p><ul><li>Atleast 5 years experience in  leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.</li></ul><p> </p><ul><li>Having good working knowledge on Lower &amp; Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.</li></ul><p> </p><ul><li> Excellent interpersonal and verbal communication skills</li></ul><p> </p><ul><li>Ability to Work &amp; Deliver business targets under pressure </li></ul><p> </p><ul><li>Working knowledge of Collections/ Recoveries.</li></ul><p> </p><ul><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.2631578947368425%"><p><strong>9</strong></p></td><td width="27.562326869806093%"><p><strong>Special Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> Direct team managing experience mandatory</p><p>Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>10</strong></p></td><td width="27.562326869806093%"><p><strong>Job Location / State</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh, </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>11</strong></p></td><td width="27.562326869806093%"><p><strong>Compensation Band</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>12</strong></p></td><td width="27.562326869806093%"><p><strong>Entitlements</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>13</strong></p></td><td width="27.562326869806093%"><p><strong>Stake Holders</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams</p></td></tr><tr><td width="5.270457697642164%"><p><strong>B</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong> </strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>15</strong></p></td><td valign="bottom" width="27.562326869806093%"><p><strong>Educational Qualification / Technical Certification</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Any UG/PG or MBA</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>16</strong></p></td><td width="27.562326869806093%"><p><strong>Skill Sets</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Experience in Home Loans / Mortgages, with team handling skill sets.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>17</strong></p></td><td width="27.562326869806093%"><p><strong>Communication Skills</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Good oral, written and presentation skills</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>18</strong></p></td><td width="27.562326869806093%"><p><strong>Experience</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>5+ years of overall experience </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>19</strong></p></td><td width="27.562326869806093%"><p><strong>Behavioral Competencies</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Uncompromising ethical standards and discipline expected</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>20</strong></p></td><td width="27.562326869806093%"><p><strong>Other Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>-</p></td></tr></tbody></table><p>  </p>

<p>RELATIONSHIP OFFICER - HOME LOAN</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

Home Loan Executive

<p>Branch Business Manager - Secured & Unsecured Lending Business</p><table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%"><p><strong>Job Description</strong></p></td><td valign="top" width="62.131519274376416%"><p><strong> </strong></p></td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%"><p><strong>A</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong>  Job Specification</strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>1</strong></p></td><td width="27.562326869806093%"><p><strong>Company Name</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Muthoot Fincorp Limited</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>2</strong></p></td><td width="27.562326869806093%"><p><strong>Position / Designation</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Branch Business Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>3</strong></p></td><td width="27.562326869806093%"><p><strong>Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>4</strong></p></td><td width="27.562326869806093%"><p><strong>Employment Type</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>All Employment Type</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>5</strong></p></td><td width="27.562326869806093%"><p><strong>Reporting to – </strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>State Business Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>6</strong></p></td><td width="27.562326869806093%"><p><strong>No. of Reportees,</strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>5 RMs / BSMs; 1 Collections Officer</p></td></tr><tr><td width="5.2631578947368425%"><p><strong> </strong></p><p><strong>7</strong></p><p><strong> </strong></p></td><td width="27.562326869806093%"><p><strong>Main Tasks &amp; Areas of Responsibility</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>Lead &amp; Motivate team of RO/RM/BSMs to build to Overachieve Monthly / Quarterly / Half Yearly / Annual Business Budget</li><li>Own &amp; resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.</li><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>To liaison with Credit, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for that Location for all practical purposes.</li><li>To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.</li><li>To Watch closely the Competition activities and report the same to the Zonal and National teams.</li><li>To Work closely with Muthoot Fincorp branches for smoother disbursement of Gold backed Secured Loans and their safekeep.</li><li>To Attract &amp; Retain High Performers in the Team.</li><li>To Retain existing live loan customers.</li><li>To effectively liaison with law authorities for resolving conflicts if any.</li></ul><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>8</strong></p></td><td width="27.562326869806093%"><p><strong>Skills and Exposure</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.</li><li>Proven ability to Recruit and Retain high performing RO/RM/BSMs.</li></ul><p> </p><ul><li>Atleast 5 years experience in  leading a team of Sales Exectives, Team Leaders, with atleast 2 years of Onroll team members.</li></ul><p> </p><ul><li>Having good working knowledge on Lower &amp; Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.</li></ul><p> </p><ul><li> Excellent interpersonal and verbal communication skills</li></ul><p> </p><ul><li>Ability to Work &amp; Deliver business targets under pressure </li></ul><p> </p><ul><li>Working knowledge of Collections/ Recoveries.</li></ul><p> </p><ul><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.2631578947368425%"><p><strong>9</strong></p></td><td width="27.562326869806093%"><p><strong>Special Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> Direct team managing experience mandatory</p><p>Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>10</strong></p></td><td width="27.562326869806093%"><p><strong>Job Location / State</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh, </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>11</strong></p></td><td width="27.562326869806093%"><p><strong>Compensation Band</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>12</strong></p></td><td width="27.562326869806093%"><p><strong>Entitlements</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>13</strong></p></td><td width="27.562326869806093%"><p><strong>Stake Holders</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams</p></td></tr><tr><td width="5.270457697642164%"><p><strong>B</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong> </strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>15</strong></p></td><td valign="bottom" width="27.562326869806093%"><p><strong>Educational Qualification / Technical Certification</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Any UG/PG or MBA</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>16</strong></p></td><td width="27.562326869806093%"><p><strong>Skill Sets</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Experience in Home Loans / Mortgages, with team handling skill sets.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>17</strong></p></td><td width="27.562326869806093%"><p><strong>Communication Skills</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Good oral, written and presentation skills</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>18</strong></p></td><td width="27.562326869806093%"><p><strong>Experience</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>5+ years of overall experience </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>19</strong></p></td><td width="27.562326869806093%"><p><strong>Behavioral Competencies</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Uncompromising ethical standards and discipline expected</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>20</strong></p></td><td width="27.562326869806093%"><p><strong>Other Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>-</p></td></tr></tbody></table><p>  </p>

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