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Sr. APM Consultant Required Skills:• Good communication skills• Hands on experience in Dynatrace or AppDynamics or Datadog or Grafana• Good in monitoring, APM tools, configuration of Dynatrace or AppDynamics• Should be ready for 24* 7 support• Excellent analytical skills, ability to identify bottlenecks and recommend solutions • Experience: 3 years Share your updated resume now.

Hitachi Systems India Private Limited

Lead Consultant - Varicent Looking For Lead Consultant - Varicent Experience : 5Years AboveNotice Period : Immediate TO 20DaysRequirement<ul><li>At least 5+ years in designing, developing, and maintaining Incentive Compensation Management models and reports, including at least two full lifecycle implementations.</li><li>At least 5+ Experience in use of Varicent ICM modules (eg: Composer, Portal Access, Task Manager, QueryTool, and Presenter</li></ul> Interested Share Your CV TO <a rel="noopener noreferrer" href="\&quot;mailto:triveni.p@twsol.com\&quot;" target="_blank">triveni.p@twsol.com</a>

Teamware Solutions

Consultant - Tech Consulting - FS - CNS - TC - Technology Strategy & Transformation - Mumbai Requisition id: 1637441 The opportunity EY is looking for a Senior Consultant/Consultant IT Process improvement &amp; Supply Chain Optimization. Your key responsibilities <ul> <li> Headcount Management </li> <li> Process Improvement &amp; Efficiency </li> <li> IT Infrastructure Cost Optimization (License Optimization &amp; Infra Optimization) </li> <li> High level understanding of Cloud or "Pay as you Grow" Model </li> <li> MI, Metrics &amp; Reporting </li> <li> People / Location Strategy </li> <li> Vendor Management </li> <li> Financial Control &amp; Management - Customer Charges and direct costs </li> <li> Day to Day support activities in helping to run the operation </li> <li> Main responsibilities will focus on the implementation and running of financial &amp; headcount processes globally which will embed control within the function. </li> <li> Deliverables will at first focus on creating and embedding processes which the IT Service Lines adhere to on a monthly basis, to then focus on more value add services once the processes are BAU. </li> <li> Deliverables will therefore focus on Headcount, Financials, Project Accounting / reporting (Forecast / Plan / Actuals) centered around the various Service Lines. </li> </ul> Skills and attributes for success <ul> <li> Good understanding of IT landscape(infra &amp; applications) of a Bank/Financial institution </li> <li> Understanding of software licensing, IT infra &amp; Professional services spend and contracting </li> <li> Understanding of ITIL framework &amp; should be well verse in Service management </li> <li> Understanding of People &amp; Non-People Cost &amp; Procurement strategy </li> <li> Financial Control &amp; Management – Customer Charges and direct costs </li> <li> Supply chain optimization for Technology spend - Category spend analysis, Process Improvement &amp; Efficiency, Metrics &amp; Reporting, People / Location Strategy, Vendor Management </li> <li> Assessment of Contractual risk, IT Risk, Cyber security risk, strategic risk, compliance risk, operational risk, financial risk, and reputational risk </li> <li> Data centre infrastructure tech – storage, database, virtualization, infra monitoring and backup </li> </ul> To qualify for the role you must have <ul> <li> MBA and B.Tech from a reputed institute </li> <li> 4-7 years of experience as IT Presales &amp; IT Procurement with Global Banks. </li> <li> Cloud Certifications are plus </li> </ul> Ideally you’ll also have <ul> <li> Strong communication, facilitation, relationship-building, presentation and negotiation skills. </li> <li> Be highly flexible, adaptable, and creative. </li> <li> Comfortable interacting with senior executives (within the firm and at the client) </li> <li> Strong leadership skills and supervisory responsibility </li> </ul> What we look for We’re interested in talented professionals with the ability to visualize our clients’ goals and think creatively to facilitate them – often in politically charged environments. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you. What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality .

Ernst & Young LLP ( EY India )

Sr Lead Consultant - Enterprise Apps<h4>Area(s) of responsibility</h4>Job DescriptionResponsibilities:You will be responsible for designing, building, and configuring applications to meet business process and application requirements.<ul type="disc"><li>Responsible for team decisions.</li><li>Engage with multiple teams and contribute on key decisions.</li><li>Provide solutions to problems for their immediate team and across multiple teams.</li><li>Expert proficiency in Salesforce Lightning Web Components is required.</li><li>Advanced proficiency in Configuration &amp; Release Management, Design &amp; Build Enablement, and Build Management is recommended.</li><li>Develop innovative solutions using Salesforce Lightning Web Components</li><li>Collaborate with cross-functional teams to enhance application functionality</li><li>Lead the design and implementation of new features and enhancements</li><li>Provide technical guidance and support to team members</li><li>Contribute to continuous improvement initiatives for application development</li></ul> <h4>Experience Level</h4>Senior Level

Birlasoft Limited

TC-CS-IAM-IMP-Sailpoint-SeniorAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.     Sailpoint JD :- <ul><li>Ability to drive IGA projects including project management, team management, client management.</li><li>Should have experience in implementing at least one complete IAM SDLC engagements projects. This must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support</li><li>Must have experience in SailPoint IIQ &amp; IDN architecture, design, development, configuration, testing, integration, and deployment.</li><li>Must have experience in source/ Identity profile configuration, transform/rule development, workflow configuration, JML process and certification, Password sync.</li><li>Must have experience in onboarding AD, JDBC and web service applications to IIQ/IDN</li><li>Must have experience in deployment of virtual appliance, understanding different VA architecture, deploy rules in cloud/VA, High availability/DR configuration</li><li>Configuration and deployment of IQService in cloud and on-prem environments</li><li>Must have hands on experience in configuring quick link, custom work flow, reports, developing service account management modules, integration with other tools like Service Now, CyberArk etc and plugin development</li><li>IIQ Installation, set up and initial configuration/ upgradation to different versions of IIQ, Standard service build set up and configuration</li><li>Professional IT certifications are a plus.</li><li>Excellent verbal and written communication skills.</li></ul>   EY | Building a better working world    EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.     Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.     Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  <h4>Experience Level</h4>Senior Level

Director, Business Value Consulting<h4>Company Description</h4>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!<h4>Job Description</h4>Your CareerIn this Director Business Value Consulting role, you will build value-based business-cases for cybersecurity investment, by leading cross-functional teams composed of customer-executives, sales team, solution consultants, and other functional groups. You will have the opportunity to excel in areas of sales strategy, consultative discovery, and engagement execution including business analysis, problem solving, program management, executive communication and consensus building.Your Impact <ul><li>Support the sales process by providing value-based selling expertise</li><li>Contribute to team thought leadership by consistently synthesizing experiences  into reusable content and frameworks </li><li>Develop and deliver value-related training and workshops to customers</li><li>Elevate the value function internally across our field sales stakeholders to contribute to  the overall account(s) sales strategy </li><li>Lead cross-discipline, multi-LOB engagement teams with our partners, customers and senior Palo Alto Networks experts from sales, pre-sales, consulting, and solution architecture - working to shape and drive cyber security and digital transformation capabilities</li><li>Provide coaching to team members by leveraging knowledge, consulting skills,  experience, and analytical capabilities in identifying key C-level strategic issues,  assessing existing process capabilities, and developing business cases for IT and security transformation objectives </li><li>Create industry and Palo Alto Networks solution specific value selling tools, programs,  and initiatives for use in our sales, alliances, and marketing organizations</li><li>Support value-selling training activities across the sales ecosystem</li></ul><h4>Qualifications</h4>Your Experience <ul><li>15+ years of experience preferably in a top management consulting firm or technology  company with a focus on business transformation </li><li>MBA degree preferred or equivalent military experience required </li><li>Skilled in building business cases with deep financial analysis and modeling of ROI &amp; TCO  </li><li>Excellent situational awareness and executive presence, with a track record  of successfully influencing the C-suite to act</li><li>Proven ability to drive accountability &amp; build consensus with all team members and  customers, in driving operational excellence and quality of deliverables - Exceptional business problem solving aptitude using established consulting frameworks  and methodologies, adding out-of-the-box ideas, to frame available information and drive  executive decisions </li><li>Demonstrated ability to learn quickly and participate on projects with varied industry and  business-imperative focus including business-related IT and OT challenges in  cybersecurity, business applications and systems </li><li>Experience with risk assessment, especially cyber risk is preferred</li><li>Experience in Cybersecurity and Cloud Sales &amp; Strategy is a plus</li></ul><h4>Additional Information</h4>The TeamBusiness Value Consulting is a strategic, consultative team that engages with Fortune 1000 and public sector customers to build and deliver strategic business justification as their cybersecurity partner.  You will have the opportunity to excel in areas of sales strategy, consultative discovery, and engagement execution including business analysis, problem solving, program management, executive communication and consensus building.Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  <a href="mailto:accommodations@paloaltonetworks.com">accommodations@paloaltonetworks.com</a>.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Executive Level

Palo Alto Networks

Consultant - Tech Consulting - GOV - CNS - TC - Technology Strategy & Transformation - GurgaonRequisition Id : 1641223 The opportunityEY is looking for a Senior Consultant/Consultant IT Process improvement &amp; Supply Chain Optimization. Your key responsibilities•    Headcount Management  •    Process Improvement &amp; Efficiency  •    IT Infrastructure Cost Optimization (License Optimization &amp; Infra Optimization) •    High level understanding of Cloud or "Pay as you Grow" Model •    MI, Metrics &amp; Reporting  •    People / Location Strategy  •    Vendor Management •    Financial Control &amp; Management - Customer Charges and direct costs  •    Day to Day support activities in helping to run the operation •    Main responsibilities will focus on the implementation and running of financial &amp; headcount processes globally which will embed control within the function.  •    Deliverables will at first focus on creating and embedding processes which the IT Service Lines adhere to on a monthly basis, to then focus on more value add services once the processes are BAU.  •    Deliverables will therefore focus on Headcount, Financials, Project Accounting / reporting (Forecast / Plan / Actuals) centered around the various Service Lines.  Skills and attributes for success•    Good understanding of IT landscape(infra &amp; applications) of a Bank/Financial institution •    Understanding of software licensing, IT infra &amp; Professional services spend and contracting •    Understanding of ITIL framework &amp; should be well verse in Service management •    Understanding of People &amp; Non-People Cost &amp; Procurement strategy •    Financial Control &amp; Management – Customer Charges and direct costs  •    Supply chain optimization for Technology spend - Category spend analysis, Process Improvement &amp; Efficiency, Metrics &amp; Reporting, People / Location Strategy, Vendor Management •    Assessment of Contractual risk, IT Risk, Cyber security risk, strategic risk, compliance risk, operational risk, financial risk, and reputational risk •    Data centre infrastructure tech – storage, database, virtualization, infra monitoring and backupTo qualify for the role you must have•    MBA and B.Tech from a reputed institute •    4-7 years of experience as IT Presales &amp; IT Procurement with Global Banks. •    Cloud Certifications are plus Ideally you’ll also have•    Strong communication, facilitation, relationship-building, presentation and negotiation skills. •    Be highly flexible, adaptable, and creative. •    Comfortable interacting with senior executives (within the firm and at the client) •    Strong leadership skills and supervisory responsibilityWhat we look for We’re interested in talented professionals with the ability to visualize our clients’ goals and think creatively to facilitate them – often in politically charged environments. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you.What working at EY offers EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.About EYAs a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.<h4>Experience Level</h4>Senior Level

Tech Consultant F&O JobYASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Dynamics 365 Professionals in the following areas : Overall 3-4 years of experience as a Microsoft Dynamics Developer (365 Finance and Operations) Understanding of customization patterns within Dynamics 365 Finance and Operations allowing design extensions and new features Proficiency in X++, Data Management(DIXF), SSRS, Security framework  Experience with D365FO interfacing and integration.  Ability to act on business requirements written in form of users stories, processes and diagrams independently  Creative approach for solving common challenges across projects Self-motivated and ability to complete tasks in a timely manner; ability to work alone or within a team Experience with the Microsoft Power Platform  At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles<ul><li>Flexible work arrangements, Free spirit, and emotional positivity</li><li>Agile self-determination, trust, transparency, and open collaboration</li><li>All Support needed for the realization of business goals,</li><li>Stable employment with a great atmosphere and ethical corporate culture</li></ul><h4>Experience Level</h4>Mid Level

Yash Technologies Private Limited

Implementation ConsultantJob Description: Implementation Consultant Morningstar is committed to empowering investor success. One way we accomplish this is by offering independent research and great software products to financial advisers and individual investors. We believe that when the investor wins, we all win. At Morningstar, your contributions have meaning and can drive change. We offer a place where talented, driven people can grow. Our differences are our strength; the fact that we don’t all think the same way and encourage unique perspectives helps create great products and services for our clients. The Opportunity We’re a seeking an Onboarding and Implementation Consultant.  As an Onboarding and Implementation Consultant for Morningstar AdviserLogic and Licensee Solutions you will play a critical role in driving the success of our clients by ensuring a smooth and effective onboarding experience.Your primary role will be to ensure the successful onboarding of new clients to Morningstar technology, driving an engaging user experience and adoption in line with business objectives. Day to day, you will develop a deep understanding of our clients, ensuring user confidence in Morningstar solutions. You will act as key contact point during the onboarding process, guiding clients through system configuration, best practices, and tailored implementation. Ideally, you will have familiarity with the wealth and financial advice industry with an emphasis on CRM implementation, client engagement and data dissemination. Responsibilities: <ul><li>Own the client relationship through Onboarding to ensure all requirements are met and aligned to business objectives.</li><li>Establish a professional working relationship with clients and demonstrate ability to grow relationships and build credibility with key client’s contacts at all levels.</li><li>Proactively manage and increase client satisfaction.</li><li>Understand business, operations and technology requirements, serving as a conduit between stakeholders, operations, and technology teams.</li><li>Work closely with the Data &amp; Consulting team to meet each client's unique business requirements.</li><li>Work directly and effectively in a highly collaborative, Agile software implementation setting and provide input in the development of tools and processes to help increase team productivity.</li><li>Provide quality formal and informal documentation consistent with documentation standards</li><li>Facilitate decision making with both internal and external stakeholders and assess trade-offs to define the optimal solution that fulfil client's need and ensure a sustainable offering.</li><li>Proactively identify risks and potential issues and develop mitigation plans.</li><li>You will be responsible for smooth and timely hand-over to client Support and Customer Success teams.</li></ul>​Qualifications &amp; experience required: <ul><li>A minimum of a bachelor’s degree.</li><li>2-5 years’ experience in Professional Services, Support or Consulting preferably in CRM space. Knowledge of Financial Planning is preferred.</li><li>Experience in managing software as a service (SAAS) implementation.</li><li>Proven track record of developing and maintaining profitable and reference-able customer relationships.</li><li>Demonstrated ability to manage project scope and client expectations</li><li>Demonstrated follow-through on assignments and issue resolution</li><li>Experience with the full lifecycle of both implementations and upgrades.</li><li>An ability to be creative and think strategically when it comes to understanding client requirements, problem solving and project management.</li><li>Strong communication skills, both written and oral, and professional presentation capabilities with an aptitude to collaboratively build effective internal and external business relationships.</li><li>Strong problem-solving, analytical, and planning skills, and the ability to excel in a fast-paced environment while delivering high-quality work.</li><li>Ability to lead team decision-making processes and foster an environment of teamwork.</li><li>Proficiency in MS Office, MS Excel.</li><li>Excellent oral and written communication skills.</li><li>High level of attention to detail together with good analytical skills and a responsive nature. </li></ul>Morningstar is an equal opportunity employer. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleaguesMorningstar is an equal opportunity employer.If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity<h4>Experience Level</h4>Mid Level

Morningstar India Pvt Ltd

Sr Lead Consultant - Enterprise Apps<h4>Area(s) of responsibility</h4><ul type="disc"><li>Must have 7+ years hands-on Microsoft Dynamics CRM design and development experience</li><li>Well versed with the overall technical architecture of Dynamics CRM</li><li>Experience of functional and technical design documentation for deploying Dynamics CRM solutions</li><li>Strong functional and technical understanding of D365 Sales, Customer Service and Field Service modules</li><li>Strong hands-on development experience across Microsoft stack – D365, Power Platform, Azure, etc.</li><li>Must have led the design and development of Dynamics CRM modules and lead a project team</li><li>Well versed with different versions of .NET Framework, C# programming, Dynamics CRM SDK, SQL Server, SSIS or SSRS</li><li>Hands-on experience on power platform – must have created model driven apps, flows and canvas apps.</li><li>Ability to establish priorities, work independently and lead development of Dynamics CRM solution</li><li>Excellent communication skills and should be able to interface with business and IT stakeholders</li></ul><h4>Experience Level</h4>Senior Level

Associate Consultant-Global MobilityRole summary : We are currently looking to recruit a Junior Analyst to join our Global Mobility Services team, who will be dedicated to working with KDN’s key clients and their GMS Tax teams across the globe. The ideal candidate is proactive, has strong organizational and problem solving skills, and is a team player.  This is an excellent opportunity to grow your career as part of the KDN family!Candidate should be - • Supporting the KPMG Central team in maintaining good client relationships• Dealing with queries from different KPMG offices &amp; clients around the world• Liaising with the KPMG delivery centre to prepare and analyzing regular reports (Excel, Alteryx) • Supporting the delivery of client meetings including preparation of materials, etc.• Working with the teams to prepare and manage processes, including best practice materials• Bringing insights, identifying gaps and opportunities for improvements and automatization• Supporting the KPMG network in the management of the client deadlines and consistently meeting the key performance metricsExperience/Skills required:• Graduate/ Post graduate Degree • Experience in multinational company, preferably in a GMS role• Good knowledge of GMS process like – Initiations, Compliance management and Billing• Excellent verbal and written communication skills in English • Strong computer skills with proficiency in MS Excel (Pivot tables, VLOOKUP, etc.) and other MS-office suites• Strong PowerPoint and/or Power BI knowledge would be an asset• Excellent analytical and problem-solving skills with the ability to clearly identify and define problems and develop creative solutions to meet client needs• Highly motivated with strong ability to take initiative• Excellent attention to detail• Ability to interact with colleagues at all professional levels• Team player with strong interpersonal and collaboration skills• Due to the global nature of this position, cultural sensitivity is key for this role. Candidate must be flexible and able to operate in the context of very different cultures and national approaches as well as time zonesRole summary : We are currently looking to recruit a Junior Analyst to join our Global Mobility Services team, who will be dedicated to working with KDN’s key clients and their GMS Tax teams across the globe. The ideal candidate is proactive, has strong organizational and problem solving skills, and is a team player.  This is an excellent opportunity to grow your career as part of the KDN family!Candidate should be - • Supporting the KPMG Central team in maintaining good client relationships• Dealing with queries from different KPMG offices &amp; clients around the world• Liaising with the KPMG delivery centre to prepare and analyzing regular reports (Excel, Alteryx) • Supporting the delivery of client meetings including preparation of materials, etc.• Working with the teams to prepare and manage processes, including best practice materials• Bringing insights, identifying gaps and opportunities for improvements and automatization• Supporting the KPMG network in the management of the client deadlines and consistently meeting the key performance metricsExperience/Skills required:• Graduate/ Post graduate Degree • Experience in multinational company, preferably in a GMS role• Good knowledge of GMS process like – Initiations, Compliance management and Billing• Excellent verbal and written communication skills in English • Strong computer skills with proficiency in MS Excel (Pivot tables, VLOOKUP, etc.) and other MS-office suites• Strong PowerPoint and/or Power BI knowledge would be an asset• Excellent analytical and problem-solving skills with the ability to clearly identify and define problems and develop creative solutions to meet client needs• Highly motivated with strong ability to take initiative• Excellent attention to detail• Ability to interact with colleagues at all professional levels• Team player with strong interpersonal and collaboration skills• Due to the global nature of this position, cultural sensitivity is key for this role. Candidate must be flexible and able to operate in the context of very different cultures and national approaches as well as time zonesRole summary : We are currently looking to recruit a Junior Analyst to join our Global Mobility Services team, who will be dedicated to working with KDN’s key clients and their GMS Tax teams across the globe. The ideal candidate is proactive, has strong organizational and problem solving skills, and is a team player.  This is an excellent opportunity to grow your career as part of the KDN family!Candidate should be - • Supporting the KPMG Central team in maintaining good client relationships• Dealing with queries from different KPMG offices &amp; clients around the world• Liaising with the KPMG delivery centre to prepare and analyzing regular reports (Excel, Alteryx) • Supporting the delivery of client meetings including preparation of materials, etc.• Working with the teams to prepare and manage processes, including best practice materials• Bringing insights, identifying gaps and opportunities for improvements and automatization• Supporting the KPMG network in the management of the client deadlines and consistently meeting the key performance metricsExperience/Skills required:• Graduate/ Post graduate Degree • Experience in multinational company, preferably in a GMS role• Good knowledge of GMS process like – Initiations, Compliance management and Billing• Excellent verbal and written communication skills in English • Strong computer skills with proficiency in MS Excel (Pivot tables, VLOOKUP, etc.) and other MS-office suites• Strong PowerPoint and/or Power BI knowledge would be an asset• Excellent analytical and problem-solving skills with the ability to clearly identify and define problems and develop creative solutions to meet client needs• Highly motivated with strong ability to take initiative• Excellent attention to detail• Ability to interact with colleagues at all professional levels• Team player with strong interpersonal and collaboration skills• Due to the global nature of this position, cultural sensitivity is key for this role. Candidate must be flexible and able to operate in the context of very different cultures and national approaches as well as time zones<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Services Consultant<h4>Job Description</h4>DESCRIPTIONOnboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services.Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes.The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support &amp; service operations whilst setting and managing the expectations that go with that.KEY RESPONSIBILITIES<ul><li>Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools </li><li>Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging)</li><li>Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping &amp; planning, discovery, enablement, design, build &amp; test, launch, monitor &amp; optimize and closure</li><li>Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs</li><li>Assist the customers’ team in use case discovery and mapping of processes to be automated</li><li>Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design</li><li>Provide guidance on strategies to support effective change and release management across sandbox and production environments</li><li>Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations</li><li>Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases</li><li>Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported</li><li>Support and assist customer launch activities, to enable a successful go-live event</li><li>Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a BAU operational state for the customer (customer journey ‘Adoption’ stage)</li><li>Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement</li><li>Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners)</li><li>Bring valuable product insights back into the product organization, to drive product improvement and innovation</li><li>Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product</li></ul>KEY SKILLS<ul><li>Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company</li><li>Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies</li><li>Good understanding of technical &amp; solution architecture concepts, including APIs</li><li>Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects</li><li>Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress</li><li>Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices</li><li>Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency</li><li>Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders</li><li>Focus on service quality and customer satisfaction</li><li>Strong coaching and troubleshooting skills</li></ul>Work Location &amp; Hours Expectations:<ul><li>We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs</li><li>Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery</li></ul>Please note that Zendesk can only hire candidates who are physically located and plan to work from Bangalore, Karnataka. #LI-ML12Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.<a href="http://www.zendesk.com/company/careers/?utm_source=other&amp;utm_medium=organic&amp;utm_campaign=job-description_Global_2025Q3" rel="noopener noreferrer" target="_blank">Zendesk</a> believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" rel="noopener noreferrer" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="noopener noreferrer" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="mailto:peopleandplaces@zendesk.com" rel="noopener noreferrer" target="_blank">peopleandplaces@zendesk.com</a> with your specific accommodation request.<h4>Experience Level</h4>Senior Level

Zendesk

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