Birlasoft Limited

ChatBot + MSDYNAMICS - Architect

Birlasoft Limited
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

ChatBot + MSDYNAMICS - Architect

Area(s) of responsibility

Key Responsibilities

Strategic & Business Alignment

  • Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs.
  • Translate business requirements into scalable conversational AI solutions aligned with enterprise goals.
  • Define solution vision, roadmap, and measurable value outcomes.

Solution Architecture & Design

  • Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems.
  • Architect multi-channel conversational experiences (web, mobile, messaging platforms, IVR, etc.).
  • Ensure scalability, resilience, and performance of AI solutions.

Integration Architecture (Key Focus Area)

  • Design and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including:
    • CRM systems (Dynamics 365)
    • Contact center platforms (Genesys, Methone)
    • ERP and backend systems
    • Knowledge bases and content management systems
    • Third-party AI/ML and vendor platforms
  •  

Experience Level

Senior Level

Job role

Work location
Work locationINDIA - BENGALURU - HP, IN
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryTechnology / IT Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameBirlasoft Limited
Job posted by Birlasoft Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

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