E-Commerce Manager

Position Overview We are seeking an organized, proactive, and customer-focused E- Commerce Manager to oversee daily administrative operations and ensure the smooth functioning of our GLM Terahertz Wellness Centre. The ideal candidate should possess strong leadership skills, excellent communication, and the ability to manage staff while maintaining high operational standards.

• Key ResponsibilitiesManage and supervise day-to-day back office operations.
• Lead and coordinate the administrative team to ensure efficient workflow.
• Handle customer inquiries and maintain excellent client relationships.
• Manage appointment scheduling and daily operational reports.
• Maintain records, documentation, and MIS reports accurately.
• Coordinate with the sales and wellness teams for smooth operations.
• Monitor staff attendance, performance, and productivity.
• Train, guide, and motivate team members.
• Ensure excellent customer service and a professional work environment.
• Handle office correspondence through phone calls, emails, and WhatsApp.
• Maintain inventory, office supplies, and administrative documentation.
• Prepare daily, weekly, and monthly performance reports for management.
• RequirementsBachelor's degree in any discipline.
• Minimum 6+ months of experience in back office, administration, or team management.
• Fluent English communication (spoken and written).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of MS Excel, MS Word, PowerPoint, Email, and basic computer operations.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent time management and multitasking skills.
• Ability to work under pressure and meet deadlines.
• Preferred SkillsLeadership & Team Management
• Staff Training & Performance Management
• Fluent English Communication
• Customer Relationship Management
• Time Management & Multitasking
• Problem Solving & Decision Making
• Computer Proficiency (MS Office & Email)
• Professionalism and Positive Attitude
• Working HoursOffice Timing: 10:00 AM – 7:00 PM
• Walk-in Interview: 12:00 PM – 5:00 PM