Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Planning and Budgeting (EPBCS)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical business operations run smoothly without disruption.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system reliability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).
- Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
- Experience in managing and supporting enterprise-level financial planning and budgeting applications.
- Ability to work collaboratively with cross-functional teams to implement solutions and improvements.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Familiarity with system monitoring tools and incident management processes.

Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Planning and Budgeting (EPBCS).
- This position is based at our CDC2A - SEZ location.
- A 15 years full time education is required.