Contact Center Executive – Activation & Reactivation

🚨 Urgent Hiring | Contact Center Executive – Activation & Reactivation (International Voice Process)

Company: Aspora

Location: Gurgaon

Salary: Up-to ₹32,000 per month(Interview Based) 

Employment Type: Full-Time

Working Days: 5 day working with rotation shift 

About the Role

We are hiring experienced Contact Center Executives for an International Voice Process supporting Activation & Reactivation campaigns for NRI customers across the UAE, UK, and US. The role involves proactive outbound calling, customer onboarding, and delivering an exceptional customer experience while maintaining high-quality communication standards.

Key Responsibilities

 Activation & Reactivation

- Make proactive outbound calls to customers for activation and reactivation campaigns.

- Re-engage customers who have been inactive for 60+ days.

- Assist customers who have signed up but have not completed their first transaction.

- Guide customers through digital onboarding, including NRE/NRO account opening and banking product activation.

- Deliver excellent customer service while meeting quality and compliance standards.

- Achieve campaign productivity and conversion targets.

Customer Support

- Handle customer queries professionally and provide timely resolutions.

- Ensure accurate documentation of customer interactions.

- Follow company policies and process guidelines to maintain service quality.

Eligibility Criteria

- Minimum 6 months of Voice Process/BPO experience (Freshers are not eligible).

- Excellent spoken and written English communication skills.

- Versant Score 5–6 preferred (Higher scores are an advantage).

- Strong customer handling, listening, and problem-solving skills.

- Ability to work in a fast-paced international customer support environment.

- Immediate joiners preferred.

- Basic Background Verification (BGV) clearance is mandatory.

Project Highlights

- International Voice Process serving NRI customers in the UAE, UK, and US.

- 5 days working with rotation shift 

- Quick hiring process with immediate onboarding.

- Career growth opportunities in an international customer support environment.

- Initial focus on Activation & Reactivation campaigns with future support process expansion.