Key Accounts Manager- Kolkata

Key Accounts Manager- Kolkata

The Position

As a Key Account Manager, you will play a critical role in driving business growth by building strong, sustainable partnerships with key customers across your assigned territory. You will work closely with leadership, customers, and cross-functional teams to create mutual value, achieve commercial objectives, and deliver business results in line with company strategy.

Duties & Responsibilities

• Achieve sales and profitability targets across key accounts within both broiler and layer segments.
• Identify, pursue, and successfully close new business opportunities through the execution of BIAH’s Integrated KAM and Customer Business Planning (CBP) programs.
• Consistently seek opportunities to expand business with existing customers while winning new opportunities through strategic account management.
• Deliver short and mid-term financial targets for your assigned customers and territory.
• Develop and maintain strong relationships with key stakeholders, decision-makers, and management teams within customer accounts.
• Understand customer needs, challenges, and business priorities, and develop solutions that create value for both the customer and BIAH.
• Position BIAH as a trusted partner by identifying opportunities for collaboration and mutual growth.
• Lead the development of comprehensive customer solutions by combining BIAH products and services into compelling value propositions.
• Develop customer-specific growth strategies based on market analysis, competitive insights, and customer objectives.
• Create and execute Key Account Business Plans aligned with local avian business strategies and organizational goals.
• Optimize account penetration and maximize share of wallet through strategic planning and execution.
• Build and lead effective key account teams to support account growth and opportunity success.
• Ensure clear communication, alignment, and successful execution of agreed account strategies.
• Collaborate with CX teams, Business Unit Managers, Area Business Managers, Business Service Heads, and other stakeholders to deliver customer success.
• Align budgets, investments, and resources with account opportunities to maximize return on investment.
• Provide accurate sales forecasts and business updates to support effective planning and decision-making.
• Manage commercial agreements, pricing discussions, and receivables with assigned accounts.
• Identify mutual growth opportunities and contribute to performance planning and development discussions for team members.
• Regularly assess account potential, sales performance, market share, and growth opportunities by product segment and species.
• Gather and analyze market trends, customer insights, and competitive intelligence to strengthen business strategies.
• Maintain accurate and up-to-date customer information and activity records within the CRM system.
• Develop and execute comprehensive territory and account plans to drive sustainable growth.
• Maintain effective customer engagement through planned account interactions and agreed contact frequency.
• Utilize data, customer insights, and digital tools to prioritize opportunities and maximize business impact.
• Ensure all administrative responsibilities, reporting requirements, and customer records are completed accurately and on time.

About our Future Employee

• Education : Bachelors degree, Masters degree Veterinary - Medicine / Economics/ Agriculture degree DVM / Animal Husbandry / Master of Science or Economics and/or Master   of Business Administration is preferred.
• Customer focused
• Leadership competencies
• Performance and Return on Investment-driven personality
• Knowledge of Animal Health Industry Economics
• Ability to work and thrive in matrix team environment
• Proven ability to work cross-functional
• Interpersonal and communication skills
• Proven field experience of at least 8-10 years
• History of successful performance.
• Good English in word and writing
• Proficiency in Excel, Word, Outlook and database applications.
• Ability to travel (may include overnight travel).
• Should reside in assigned geography or be willing to relocate.

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Experience Level

Mid Level