Operations

Job Title: Last-Mile Operations Executive

Location: Okhla, New Delhi

Work Mode: Onsite | 6 days a week

Joining: Immediate

Important: Hands-on Shiprocket experience is mandatory. Candidates without practical knowledge of the Shiprocket dashboard will not be considered.

Key Responsibilities

• Manage warehouse operations, order processing, packing and dispatch
• Operate Shiprocket independently, including order creation, AWB generation, courier selection, labels and manifests
• Schedule pickups and coordinate with courier partners
• Track shipments and resolve NDRs, RTOs, delays and failed deliveries
• Coordinate with vendors to ensure timely inward and dispatch
• Maintain inventory, inward, outward and dispatch records
• Prepare daily and weekly MIS reports in Excel
• Handle delivery escalations and ensure orders reach customers on time

Requirements

• Minimum 1–3 years of relevant operations experience
• Strong, hands-on knowledge of the Shiprocket dashboard is mandatory
• Proficiency in Excel, including Pivot Tables and VLOOKUP/XLOOKUP
• Experience in warehouse, courier and vendor coordination
• Strong communication, follow-up and problem-solving skills
• Must be comfortable working onsite in Okhla, six days a week
• Immediate joiners preferred

Employment Type: Full-time

Interested candidates can share their CV at mayank@ninetofive.in with the subject line: “Application – Last-Mile Operations Executive”