Receptionist / Front Office Executive

1. Front Desk & Reception Management (70%)

 Patient Greeting & Registration: Welcome patients warmly upon arrival, manage the patient check-in/check-out , and complete patient registration forms.  

 Appointment Scheduling: Coordinate and manage patient bookings using clinic management software.

 Billing & Collections: Handle digital/cash payment collections, issue official tax invoices, and explain basic cost estimates or payment plans to patients.

 Lead Handling & Communication: Manage incoming telephone calls, WhatsApp inquiries, and online appointment requests. Conduct follow-up callbacks for post-treatment care and appointment reminders.  

 Patient Records: Maintain accurate, digital patient health records, diagnostic files, and treatment consent forms.

2. Chairside Assistance & Clinical Support (30%)

 Four-Handed Dentistry: Assist duty dentists and visiting specialists (Orthodontists, Endodontists, Oral Surgeons) during routine and advanced dental procedures by passing instruments, operating high-volume suction, and preparing impression materials.  

 Operatory Preparation: Prepare treatment rooms prior to procedures, ensuring correct tray setups, disposable barrier placements, and smooth equipment functioning.  

 Diagnostic Support: Position patients for digital Intra-Oral Periapical (IOPA) X-rays or OPGs under doctor supervision.  

 Patient Comfort: Comfort patients before, during, and after treatment to alleviate dental anxiety.  

Lab Coordination: Send and receive work orders from dental labs (crowns, bridges, aligners), keeping accurate logs to ensure timely delivery before patient visits.