Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Zabbix
Good to have skills : Grafana
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service reliability and quality, ensuring smooth operation of various technology platforms and environments throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and escalate complex issues to higher support levels when necessary.
- Assist in monitoring infrastructure health and proactively identify potential risks.
- Support junior team members by sharing knowledge and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Zabbix.
- Good To Have Skills: Experience with Grafana.
- Strong understanding of infrastructure monitoring and alerting principles.
- Familiarity with troubleshooting operating systems, network components, and application platforms.
- Ability to analyze logs and system metrics to diagnose issues effectively.
- Experience in maintaining service stability through proactive support and incident management.

Additional Information:
- The candidate should have minimum 3 years of experience in Zabbix.
- This position is based at our KDC1A - SEZ location.
- A 15 years full time education is required.