Customer Support Executive

Job Title: Customer Support - Inbound // Day Shift - Kolkata

Location: Kolkata (Work From Office)

Experience: 6 months - 2 Years Employment Type:

Full-Time Mode of Interview: F2F

Summary:

We are seeking a customer-focused and detail-oriented Inbound Customer Support Executive to handle incoming calls from customers. The role involves addressing customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through professional communication and timely support. Responsibilities: Make outbound calls (100-150 Per day) to candidates in a professional and efficient manner. Share accurate, clear, and complete information using the appropriate tools and resources. Understand candidate queries, provide timely resolutions, or escalate issues to the concerned team when required. Maintain and update detailed records of all interactions in Excel. Prepare and manage daily, weekly, and monthly MIS reports using Excel. Ensure adherence to process guidelines and maintain high quality and productivity standards. Location: (New Alipore, Salt Lake Kolkata) Work From Office Note - Only Kolkata candidates are eligible. Requirements Requirements: Bachelor's degree in any field Min 06 months to 1 year experience in BPO or Tele calling or Tele sales Industry. Must have laptop or desktop with 8 GB RAM Must have stable wifi/ network connection Benefits Salary : Upto Rs. 14000 take home Day shift (9:30 AM – 6:30 PM) 6 days Working (2nd & 4th Saturday & Sunday off) Note: Please do not apply if you are looking for WFH