Service Coordinator

JOB DESCRIPTION – HOSPITAL COORDINATOR

Job Title: Hospital Coordinator / Patient & Doctor Coordinator

• Key Duties & Responsibilities1. Patient & Doctor CoordinationCoordinate between patients and doctors for consultations, follow-ups, procedures, and surgeries.
• Schedule and confirm doctor appointments.
• Ensure patients are available at the required time for consultation or procedure.
• Communicate doctor instructions to the concerned department and patient appropriately.
• Assist patients and attendants with their queries and guide them to the appropriate department.
• Maintain professional and courteous communication with patients and doctors.

Coordinate with the doctor, patient, nursing team, OT team, billing department, and other concerned departments for planned surgeries.

Confirm the surgery date and time with the doctor and patient.

Ensure all required pre-operative investigations and reports are completed.

Coordinate pre-operative counselling and documentation.

Ensure the patient and attendant are informed about the required preparation before surgery as instructed by the doctor.

Coordinate OT availability and communicate the scheduled surgery details to the concerned departments.

Follow up on surgery-related requirements until the procedure is completed.

• Coordinate post-operative instructions and follow-up appointments as advised by the doctor.