Relationship Manager

Job Title: Telecaller – EMI Collections (Banking)

Role Summary

We are looking for motivated Telecallers to handle EMI collections for banking products such as personal loans, credit cards, auto loans, and home loans. The role involves contacting customers with overdue payments, negotiating repayment, and ensuring timely collections while maintaining a professional and customer-friendly approach.

Key Responsibilities

• Make outbound calls to customers for overdue EMI payments.
• Remind customers about due dates, outstanding amounts, and payment options.
• Negotiate and follow up on payment commitments.
• Update call outcomes, payment promises, and customer feedback in the system/CRM.
• Coordinate with field collection teams where required.
• Maintain call quality, compliance, and confidentiality as per banking norms.
• Achieve daily/weekly/monthly collection targets.
• Handle customer queries related to loan accounts and guide them on payment modes.

DRA & NON-DRA can be eligible for this job 

Required Skills

• Good communication skills in [Telugu, Malayalam & Kannada)
• Strong negotiation and convincing ability.
• Basic computer knowledge and CRM handling.
• Ability to handle difficult conversations politely.

Target-oriented mindset

Qualifications

• Minimum: 12th pass / Any graduate.
• Experience:
• Fresher or 6–24 months of experience in telecalling/collections/customer service.
• Experience in banking or NBFC collections preferred.

For more information, please call the number 95585 09591 and share your CV by email: kishan@kinaarainfotech.com