Guest Relations Executive

Job Title: Guest Relations Executive (GRE)

Department: Front Office / Guest Relations

Location: Kolkata

Reports To: Guest Relations Manager / Operations Manager

Salary: ₹25,000 per month

Job Summary

The Guest Relations Executive (GRE) is responsible for creating a warm and welcoming

experience for guests by providing exceptional customer service. The GRE serves as the first

point of contact, assists guests throughout their visit, addresses concerns promptly, and

ensures a positive and memorable customer experience.

Key Responsibilities

Welcome guests with a professional and courteous attitude upon arrival.

Assist guests with inquiries, reservations, seating arrangements, and venue

information.

Provide information about gaming facilities, food & beverage services, promotions,

and events.

Ensure a smooth check-in and guest registration process, where applicable.

Handle guest feedback, complaints, and special requests promptly and professionally.

Coordinate with the restaurant, gaming, and housekeeping teams to ensure seamless

guest service.

Monitor guest satisfaction and take proactive steps to enhance the guest experience.

Maintain accurate records of guest interactions and feedback.

Ensure the reception and waiting areas are clean, organized, and presentable.

Answer telephone calls, respond to email inquiries, and assist with reservation

requests.

Promote company services, loyalty programs, and special offers to guests.

Follow company policies, SOPs, and customer service standards at all times.

Required Skills

Excellent verbal and written communication skills in English and Hindi (knowledge

of Bengali is an advantage).

Strong customer service and interpersonal skills.

Pleasant personality with a professional appearance and positive attitude.

Ability to handle guest complaints calmly and efficiently.

Basic computer knowledge, including MS Office and POS/reservation systems.

Strong organizational and multitasking abilities.

Ability to work flexible shifts, including weekends and public holidays.

Qualifications

Graduate in Hospitality, Hotel Management, Tourism, Business Administration, or

any related discipline.

Diploma in Hotel Management or Customer Service will be an added advantage.

Minimum 1–3 years of experience in Guest Relations, Front Office, Customer

Service, or Hospitality.

Preferred Experience

Candidates with experience in:

Hotels

Restaurants

Gaming & Entertainment Centres

Clubs

Resorts

Malls

Luxury Retail

Aviation

Event Management

will be preferred.