Debt Recovery Agent

Job Title: Debt Recovery Executive

Department: Recovery / Collections

Experience: 0–3 Years

Location: [pratapgarh]

Employment Type: Full-Time

• Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments.
• Follow up with customers and ensure timely payment collection.
• Maintain regular communication with customers regarding overdue amounts.
• Explain payment options and resolve basic customer queries.
• Achieve daily, weekly, and monthly recovery targets.
• Maintain accurate records of customer interactions and payments.
• Coordinate with the internal team regarding difficult or overdue cases.
• Follow company policies and applicable recovery guidelines.
• Required SkillsGood communication and convincing skills.
• Basic knowledge of loan/EMI recovery processes.
• Ability to handle customers professionally.
• Target-oriented and self-motivated.
• Good negotiation and follow-up skills.
• Basic knowledge of MS Office/Excel is an advantage.
• Field recovery candidates should be comfortable with local travel.
• QualificationMinimum 12th Pass; Graduate preferred.
• Freshers can also apply if they have good communication and convincing skills.
• Key Performance Indicators (KPIs)Monthly recovery achievement.
• Collection efficiency.
• Number of successful customer follow-ups.
• Timely reporting and documentation.
• Customer handling and compliance.