Back Office Coordinator

Job Summary :

We are looking for a detail-oriented Back Office Executive to support the daily operations of our tour and travel company. The candidate will be responsible for handling bookings, preparing travel documents, coordinating with vendors, maintaining records, and ensuring smooth administrative operations.

Key Responsibilities

• Prepare and manage travel quotations, itineraries, and booking confirmations.
• Coordinate with hotels, airlines, transport providers, and other travel vendors.
• Process customer bookings and maintain accurate records in the system.
• Handle invoicing, payment follow-ups, and documentation.
• Assist the sales team with customer inquiries and travel information.
• Maintain customer databases and update travel records.
• Verify travel documents, vouchers, tickets, and other related paperwork.
• Coordinate with clients regarding travel schedules, changes, and confirmations.
• Generate reports related to bookings, sales, and operations.
• Ensure timely communication with suppliers and customers.
• Perform general administrative and back-office support activities.

Requirements

• Graduate in any discipline.
• Good knowledge of MS Office (Excel, Word, Outlook).
• Strong communication and coordination skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of domestic and international travel bookings will be an advantage.
• Attention to detail and strong organizational skills.

Preferred Skills

• Experience with travel booking portals and CRM software.
• Knowledge of visa documentation and travel insurance processes.
• Customer-focused approach and problem-solving abilities.

Working Days: 365 Days

Industry: Tours & Travel / Tourism / Hospitality