HR Service Delivery Associate

HR Service Delivery Associate

Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Payroll Associate will process all the Payroll incoming requests received through emails, workflow tool or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? "• Minimum 1-3 year of experience/knowledge in Payroll for Australia region in airline/aviation industry • Knowledge of any ERP application would be plus i.e. ADP, Workday, SAP, SuccessFactors, Kronos, tc. • Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus • Should be good in Verbal and Written communication" •Graduate in any discipline •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time" "• Good organizational & prioritisation skills. • Good oral and written communication skills • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Good written and verbal skills. Strong English language communication skills"
Roles and Responsibilities: •"• Responsible for managing all the Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries as per the business rules • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Always demonstrate the highest level of customer service. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand and adhere to Accenture’s processes and working methods • Understand relevant payroll legislation as appropriate and manage cases and inform clients • Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Year end/Adhoc payroll activities, etc. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participate in Team building activities."