Senior Sales & Online Order Executive

Job Description – Senior Sales & Online Order ExecutiveCompany: ROKKX Apparels

Industry: Premium Menswear / Fashion Retail

Job Type: Full-Time, Permanent

Salary: ₹25,000 per month

Experience Required: Minimum 5 Years

Work Schedule: Full-time – No Shift Rotation

Role OverviewWe are looking for an experienced and highly responsible Senior Sales & Online Order Executive who can take ownership of both store sales and online order fulfilment.

This is not just a counter-sales position. We are looking for someone who can work with an ownership mindset, independently manage responsibilities, understand customer requirements, maintain accuracy in order processing, and ensure every customer order is dispatched correctly and on time.

• Key ResponsibilitiesSales & Customer ServiceAttend customers professionally and understand their requirements.
• Recommend the right products, sizes, fits and styles.
• Work towards achieving store sales targets.
• Build good relationships with customers and encourage repeat business.
• Understand product availability and suggest suitable alternatives when required.
• Maintain high standards of customer service both before and after the sale.
• Online Order Processing & DispatchRegularly monitor incoming online/customer orders.
• Carefully verify the product, SKU, size, colour, quantity and customer order details before processing.
• Physically identify and pick the correct product from inventory.
• Perform a final quality check before packing.
• Pack products professionally and prepare them for shipment.
• Generate/verify shipping labels and related documentation.
• Coordinate with courier/shipping partners.
• Ensure orders are dispatched within the committed timeline without unnecessary delays.
• Track pending shipments and proactively resolve dispatch or delivery issues.
• Minimise wrong-product, wrong-size, missing-item and delayed-dispatch incidents.
• CRM & Customer Follow-upFollow the company's complete CRM process for customer and order management.
• Ensure customer information, enquiries, sales and follow-ups are properly recorded.
• Update order status at every relevant stage.
• Follow up on customer enquiries and potential sales opportunities.
• Handle customer concerns relating to orders, exchanges, returns and deliveries professionally.
• Maintain proper records instead of depending on verbal communication.
• Inventory & Product ManagementMaintain strong knowledge of available products and stock.
• Ensure products are correctly identified against online orders.
• Inform management immediately about stock discrepancies.
• Identify fast-moving, slow-moving and dead-stock products.
• Maintain proper product arrangement and presentation.
• Support stock receiving, verification and inventory reconciliation when required.
• Candidate RequirementsMinimum 5 years of proven retail sales experience.
• Fashion, apparel or menswear retail experience is strongly preferred.
• Experience handling online orders, packing and dispatch operations is preferred.
• Comfortable working with CRM/POS/order-management systems.
• Good understanding of inventory, SKU, size and product identification.
• Basic computer and smartphone skills are mandatory.
• Good customer communication and selling skills.
• Must be punctual, disciplined and dependable.
• Must be capable of working independently without continuous supervision.

Most Important Requirement – Ownership MindsetWe are specifically looking for someone who works like an owner, not just an employee.

The person should take responsibility for the complete customer journey — from enquiry or order through product identification, billing/CRM updates, packing, dispatch and follow-up.

If an order is pending, the candidate should proactively identify why it is pending and what needs to be done, rather than waiting for someone to give instructions.

The ideal candidate should naturally think:

“This is my store, this is my customer, and it is my responsibility to make sure the job is completed correctly and on time.”

Performance ExpectationsPerformance will primarily be measured on:

• Sales performance and customer conversion
• Accuracy of online order fulfilment
• On-time dispatch percentage
• Wrong product/size/quantity errors
• CRM process compliance
• Customer follow-up
• Inventory accuracy
• Customer satisfaction
• Store discipline and product presentation
• Ability to independently identify and solve day-to-day operational issues

Who Should ApplyThis position is suitable for an experienced retail professional who wants to take responsibility beyond basic sales.

We are looking for a mature, dependable and proactive person who can manage sales, customers, online orders and dispatch operations with minimal supervision and a strong sense of ownership.