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Customer Contact Comms Senior Analyst- VoiceSkill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
 Candidate who is good in email and chat process, who is good in typing is what is preferred here
 Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? •Adaptable and flexible
 •Ability to perform under pressure
 •Written and verbal communication
 •Ability to establish strong client relationship
 •Strong analytical skills Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems
 • Your day to day interactions are with peers within Accenture
 • You are likely to have some interaction with clients and/or Accenture management
 • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
 • Decisions that are made by you impact your own work and may impact the work of others
 • In this role you would be an individual contributor and/or oversee a small work effort and/or team
 • Please note that this role may require you to work in rotational shifts

Accenture India Private Limited

Analyst<h4>Description</h4>Job Title: BPO Analyst – Call/Chat/Email Audit Process Job Summary:We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process. The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service. The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.Key Responsibilities:✅ Quality Audits &amp; Compliance:<ul><li>Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines.</li><li>Identify service gaps, communication errors, and training needs to improve overall customer experience.</li><li>Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions.</li></ul>✅ Performance Evaluation:<ul><li>Provide constructive feedback to agents and team leads to enhance service quality.</li><li>Identify trends and recurring issues in customer interactions and recommend improvement strategies.</li></ul>✅ Process Optimization &amp; Training Support:<ul><li>Collaborate with team lead to suggest quality and coaching materials.</li><li>Develop and implement best practices for handling customer interactions across voice, chat, and email.</li><li>Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction.</li></ul>Required Skills &amp; Qualifications:🎯 Education &amp; Experience:<ul><li>Bachelor's degree in any field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and analytical thinking abilities.</li><li>Ability to multitask, work in fast-paced environments, and adapt to evolving business needs.</li></ul>🎯 Communication &amp; Attention to Detail:

Eclerx Services 

Sky-Analyst-Service Quality-Sky Channel-Service QualityAs a Sky-Analyst-Service Quality, you will play a crucial role in maintaining and improving the bank's reputation for excellent customer service. Your primary responsibility will be to evaluate and provide feedback on the performance of customer support agents, ensuring they meet the bank's high standards. This role is perfect for someone with a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer experiences.

Kotak Mahindra Bank

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