KAP Call Center Pvt Ltd

Quality Analyst

KAP Call Center Pvt Ltd
Jaya Nagar, Bengaluru/Bangalore Region
₹16,000 - ₹20,000 monthly

Fixed

₹16,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

Fast HR reply

Fast HR reply

HR responded to 100% candidates in last 1 days

8 applicants

8 applicants

Benefits include: Flexible Working Hours, Laptop

Benefits include: Flexible Working Hours, Laptop

Job Description

Roles & Responsibilities – Quality Analyst (B2B Process)


* Audited live and recorded calls to ensure quality, compliance, and process adherence.

* Identified performance gaps and provided feedback, coaching, and corrective actions.

* Conducted quality evaluations, maintained audit reports, and tracked agent performance.

* Delivered training and refresher sessions to improve communication, pitching, and process knowledge.

* Shared daily, weekly, and monthly quality reports with actionable insights.

* Ensured adherence to scripts, compliance standards, and client requirements.

* Supported team development through continuous mentoring and performance improvement initiatives.

* Language Requirement: Fluent in English, Hindi, Telugu, and Kannada (mandatory).

Job role

Work location
Work locationN0.25, S.V Arcade ,1st Floor, South End Road 9th Block Jayanagar, Near Ragigudda Temple, Bangalore 560069. Jaya Nagar, Bengaluru/Bangalore Region
Department
DepartmentQuality Assurance
Role / Category
Role / CategoryQuality Assurance - Other
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsAuditing, Call handling, Dialer management, Quality issues, Quality standard, Quality development, Call analysis, Call queuing, Call recording, Call monitoring
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Kannada, Telugu, Tamil, Malayalam, Hindi
Age limit
Age limit18 - 30 years
Gender
GenderAny gender

About company

Name
NameKAP Call Center Pvt Ltd
Address
AddressN0.25, S.V Arcade ,1st Floor, South End Road 9th Block Jayanagar, Near Ragigudda Temple, Bangalore 560069. Jaya Nagar, Bengaluru/Bangalore Region
Job posted by KAP Call Center Pvt Ltd

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You can expect a minimum salary of 16,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 20 Aug 2026. For more details, download apna app and find Full Time jobs in Bengaluru . Through apna, you can find jobs in 64 cities across India. Join NOW!